Manager, Customer Development
Pernod Ricard
Manager, Enterprise Renewals Specialists
CrowdStrike
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $160,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SFDC
About the role
- Support the Field Sales Organization and Sales Operations team in driving ARR retention at scale through execution of the following:
- Lead a team of enterprise renewal specialists who are responsible for supporting the enterprise field sales team with the renewal sales process
- The enterprise renewal sales specialists team supports the enterprise sellers with renewals and complex quote creation as well as deal support activities
- Manage a team of Enterprise Renewal Specialists to ensure timely and accurate quoting of renewals
- Ensuring proper KPI's and reporting are in place to monitor the effectiveness of the team
- Continuously evaluating opportunities for process improvement
- Collaborate with sales leadership on scope of deal support activities and act as escalation point of contact
- Develop enterprise renewal sales specialists team coverage model based on alignment of support to various theaters/countries/customer segments
- Create controls to ensure proper renewals quoting and contract data accuracy
- Implement an automated workflow for intake of quoting requests and monitor and track team effectiveness
- Document and maintain complex quote structures and best practices in a central repository.
- Ensure team follows globally consistent processes around renewal/complex quoting scenarios
- Support renewal processes and CPQ transformation initiatives and provide business requirements for any system enhancements
- Partner with Deal Desk/Legal/Finance/Sales Operations/Sales on establishing world class renewals and deal support to the field sales organization
- Develop talent and ensuring each team member has clear development goals and career growth objectives
Requirements
- Relevant industry experience: High Tech, SaaS
- Experience with Annual Recurring Revenue business model
- 6+ years of experience in managing Renewals Specialists, Deal Support, Contract Management or Customer Success teams
- Previous experience managing SaaS Subscription renewals process
- Ability to lead projects and tasks and lead people and teams either within function or cross-functionally.
- Ability to work independently yet support team responsibilities on an on-going basis.
- Experience and proficiency with MS Excel
- Prior experience using Salesforce.com and/or Salesforce CPQ
- Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.
- Tech savvy & excited to work in a fast-paced environment
- Exceptional communication skills demonstrated through email, conference calls, presentations, and internal meetings
- Ability to work independently or in a team environment
- Extreme attention to detail and highly organized
Benefits
- Remote-friendly and flexible work culture
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Annual Recurring RevenueRenewals ManagementContract ManagementCustomer SuccessQuoting ProcessesProcess ImprovementKPI MonitoringWorkflow AutomationSalesforce CPQMS Excel
Soft skills
LeadershipProject ManagementCommunicationOrganizational SkillsAttention to DetailTeam CollaborationIndependenceAdaptabilityTalent DevelopmentProblem Solving
