ServiceNow ITOM Specialist
Kyndryl
CloudITSMJavaScriptServiceNow
Senior Engagement Manager
Crossfuze
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$130,000 - CA$180,000 per year
Job Level
Senior
Tech Stack
PMPServiceNow
About the role
- Single point of contact and escalation for multiple large and complex client engagements
- Lead project teams throughout the delivery process
- Partner with the Sales team and client to understand the services to be delivered
- Facilitate solution workshops and assist the client with product requirements
- Manage the scope, schedule, budget, risks, issues, changes, resourcing, and other project functions
- Mentor team members to achieve the services objectives
- Identify gaps in solution delivery and propose solutions and escalate as needed
- Identify up sell opportunities and provide details to Sales and Solutioning teams
- Identify areas for and participate in Continuous Improvement activities
- Maintain 75% billable utilization target
Requirements
- Demonstrated ability to lead teams and achieve success with multiple, concurrent ServiceNow implementation projects, balancing scope, timeline, and budget constraints
- 7+ years’ experience in a professional services organization with consulting experience
- 2+ years’ experience in ServiceNow consulting
- A bachelor’s degree or equivalent experience
- Agile Scrum experience and Scrum Master certification is desirable
- Project Management Professional (PMP) or similar certification is preferred
- ITIL Foundations Certification is preferred
- Very strong communication skills with the ability to set appropriate expectations with the client
- Very strong organizational and analytical skills
- Strong interpersonal skills, client-centric attitude, ability to operate in a culturally diverse environment
- Experience driving complex issues through analysis and resolution
- Comfortable leading workshops for large companies
- ServiceNow certifications in aligned workflow and administration are desired
- Experience managing several concurrent projects is desired (5+)
Benefits
- The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you!
- Flexible remote work options
- Additional PTO day for mental health
- Competitive paid time off
- Half-day Fridays
- Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits
- Paid maternity and paternity leave for biological birth and adoption
- Newborn, adoption and fertility assistance
- Competitive training & development programs
- Extended Healthcare Plan
- Group RRSP with employer match
- 10 days toward bereavement leave
- Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNow implementationAgileScrumproject managementbudget managementrisk managementscope managementanalytical skillssolution deliverycontinuous improvement
Soft skills
leadershipcommunicationorganizational skillsinterpersonal skillsclient-centric attitudecultural diversity awarenessproblem-solvingmentoringexpectation managementworkshop facilitation
Certifications
Scrum Master certificationProject Management Professional (PMP)ITIL Foundations CertificationServiceNow certifications
