ServiceNow

• Single point of contact and escalation for multiple large and complex client engagements
• Lead project teams throughout the delivery process
• Partner with the Sales team and client to understand the services to be delivered
• Facilitate solution workshops and assist the client with product requirements
• Manage the scope, schedule, budget, risks, issues, changes, resourcing, and other project functions
• Mentor team members to achieve the services objectives
• Identify gaps in solution delivery and propose solutions and escalate as needed
• Identify up sell opportunities and provide details to Sales and Solutioning teams
• Identify areas for and participate in Continuous Improvement activities
• Maintain 75% billable utilization target

Senior Engagement Manager

Principal Technical Consultant, ServiceNow

Delivery Manager, ServiceNow

Senior ServiceNow Technical Consultant

ServiceNow Solution Architect