Project Manager, ServiceNow
TTEC Digital
ITSMPMPServiceNow
Engagement Project Manager – ServiceNow
Kyndryl
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ServiceNow
About the role
- Acts as primary point of contact for customer resources, project activities, and escalations as required to achieve expected outcomes
- Lead the delivery team throughout the engagement, often in collaboration with services partners, ensuring all team members understand their tasks and deliverables
- Serve as the single point of contact for client engagements, fostering strong client relationships and ensuring clear, consistent communication in both required languages, as required
- Manage project governance, scope, timeline, budget, risk, change management, resourcing, reporting, and financials
- Apply expertise in ServiceNow methodologies (such as “NowCreate” or other practice methodologies) to promote successful and efficient project delivery
- Collaborate with stakeholders such as, partners, and clients to understand business objectives, challenges, and value drivers, ensuring alignment between project deliverables and client goals
- Mentor and guide team members to achieve project objectives and promote customer success
- Identify gaps between actual progress and project plans, proposing solutions and driving resolution
- Lead multiple concurrent projects (if needed), ensuring quality, compliance, and client satisfaction
- Facilitate workshops and meetings, often requiring the ability to communicate effectively in multiple languages
- Organizes the project kickoff and process workshop(s) – Facilitates activities through training, testing, go-live, and post go-live support
Requirements
- Bachelor's degree or equivalent experience
- 5+ years’ experience in professional services and consulting, with a focus on ServiceNow projects
- MS Project software
- Proven ability to lead teams and manage large, complex ServiceNow implementations
- Strong communication and interpersonal skills, with the ability to operate in culturally and linguistically diverse environments
- Ability to interact confidently with stakeholders of all levels
- Bilingual proficiency (e.g., English and French, as required by the client or region)
- ServiceNow certifications (e.g., System Administrator, ITIL Foundations) or any training accreditation preferred are highly desirable
- Experience managing multiple projects simultaneously and driving continuous improvement
Benefits
- Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter
- Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more
- Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations
- Kyndryl invests heavily in you, we want you to succeed so that together, we will all succeed
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNowproject managementchange managementrisk managementbudget managementscope managementreportingfinancial managementcontinuous improvementproject governance
Soft skills
leadershipcommunicationinterpersonal skillsmentoringcollaborationproblem-solvingstakeholder managementcultural awarenessteam managementclient relationship management
Certifications
ServiceNow System AdministratorITIL Foundations