Senior Manager, Enterprise Applications
Resilience
ERPTableau
Branch Processing Manager
CrossCountry Mortgage, LLC
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $90,000 per year
Job Level
Mid-LevelSenior
About the role
- Answer questions, assist with daily needs, and delegate loans to the Processing Team
- Act as an expert resource with a firm understanding of all aspects of the loan as it pertains to processing
- Assist in production as needed and provide exceptional customer service and file quality
- Work and report to the Operations Manager
- Respond to loan level and system questions with accuracy in a timely manner to Loan Processor Team
- Assist in employee development, coaching, and training
- Respond to e-mails and phone calls within company SLA requirements
- Communicate with vendors to obtain verification of employment, flood certificate, title commitment, and payoff information
- Verify vendor orders are completed and returned, and invoices are received and documented
- Perform thorough review and analysis of borrower credit, income and assets as required by loan program
- Determine required documentation and identify potential issues before underwriting review
- Review loans for compliance within RESPA, TIL, HMDA, Reg. B, etc.
- Prepare proper disclosures and redisclosures as required by regulations
- Assist closing, secondary, and servicing to obtain documentation needed to clear outstanding suspense items
- Perform other duties as required
Requirements
- High School Diploma or Equivalent, required
- Minimum of 5 years’ residential mortgage processing experience, required
- Knowledge of RESPA guidelines
- General knowledge of all mortgage and consumer lending regulations
- Regulation Z and Regulation B requirements, and loan documents, preferred
- Excellent analytical skills
- Excellent communication skills
- Ability to prioritize and meet deadlines
- Proficient knowledge of Microsoft Outlook, Excel, Word & Windows
- Knowledge of DU, LP and GUS
Benefits
- competitive compensation plan and a robust benefits package, including medical, dental, vision
- 401K
- company-provided short-term disability
- employee assistance program
- wellness program
- bonus plan eligible
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
residential mortgage processingRESPA guidelinesRegulation ZRegulation Bloan documentationanalytical skillsdocumentation reviewcompliance reviewborrower credit analysisincome and asset analysis
Soft skills
customer servicecoachingtrainingcommunicationprioritizationdeadline managementproblem-solvingteam collaborationdelegationattention to detail
Certifications
High School DiplomaEquivalent
