Regional Food Safety Manager
BJ's Wholesale Club
Manager, Professional Services
Sprout Social, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $128,480 - $176,660 per year
Job Level
Mid-LevelSenior
About the role
- Drive delivery excellence within an assigned team of strategic consultants with a focus on standardizing value-focused deliverables
- Partner with other leaders on the education strategy for strategic consultants to ensure the staff maintains a high level of acumen in our software, clients and social media strategy
- Partner with team and Service leaders to establish, implement and maintain the overarching consulting rituals that elevate conversations with our customers, defend revenue and drive predictable consulting outcomes
- Work with other Services leaders to manage team bandwidth and project assignment
- Provide ongoing feedback on performance to direct reports to ensure success in their role and support their career progression
- Proactively engage business leaders and other subject matter experts within the company on key issues and provide guidance that helps manage risks and opportunities
- Partner with other leaders to ensure predictable client journeys that change as our company evolves.
- Be the face of the Professional Services team in the sale cycle and play the role of executive sponsor for recurring customers
Requirements
- 5+ years of senior-level social media experience that demonstrates a comprehensive knowledge of social media networks, influencer campaign management, customer stakeholders, the social media landscape and how to elevate strategy within the social media ecosystem
- 3+ years of experience in a people management role with a demonstrated passion for coaching and mentoring employees
- Experience in an executive level customer-facing consulting/manager role
- Project management or program management experience with a proven ability to create and sustain unique value add programs/tactics that align to customer outcomes
- Experience leading the development of education that enhances the team and creates a bench of new talent
Benefits
- Insurance and benefit options that are built for both individuals and families
- Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
- High-quality and well-maintained equipment—your computer will never prevent you from doing your best
- Wellness initiatives to ensure both health and mental well-being of our team
- Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives.
- Growing corporate social responsibility program that is driven by the involvement and passion of our team members
- Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
social media strategyinfluencer campaign managementproject managementprogram managementconsultingcustomer outcomeseducation developmentperformance feedbackrisk managementvalue-focused deliverables
Soft skills
coachingmentoringleadershipcommunicationteam collaborationstrategic thinkingproblem-solvingcustomer engagementperformance managementrelationship building
