Senior Learning Operations Manager
SAE International
VP of Corporate Operations Support
CrossCountry Mortgage, LLC
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $145,000 - $155,000 per year
Job Level
Lead
About the role
- Collaborate with Corporate Support Managers to understand branch needs and develop plans to address them.
- Ensure the new branch onboarding process is followed by the designated Corporate Support Manager.
- Resolve branch complaints.
- Mentor and develop a department of Loan Support Specialists, Production Managers, Loan Support Specialists and Administrators.
- Participate in one-on-one meetings with branch managers or branch operations managers to improve workflow and resolve issues.
- Develop, review and recommend overall operational systems and procedures for the mortgage lending functions.
- Develop new methods and procedures to increase daily operations efficiencies.
- Manage projects for deployment of new systems and procedures and perform testing as needed.
- Maintain broad knowledge and thorough understanding of applicable federal, state and agency regulations and guidelines.
- Develop and maintain an effective organization through the selection, training, compensation, motivation and review of branch employees.
- Guide and direct employees to assist their professional development.
- Monitor daily, weekly and monthly production and compliance reports.
- Work closely with the Operations Initiatives team for workflow and system enhancements.
Requirements
- Minimum of 3 to 5 years’ experience in Operations, Processing, or Underwriting.
- Minimum of 3 to 5 years’ experience in management.
- Experience with the mortgage lending function.
- Experience with FNMA, FHA, GNMA and VA housing loans.
- Experience with processing, closing and funding loans in accordance with Investors and Agency guidelines including federal and State required practices.
- Experience with Encompass LOS system, a plus.
- Advanced analytical and managerial skills.
- Excellent communication and customer service skills
- Excellent prioritization and time management skills.
- Proficient with Microsoft Office Suite.
Benefits
- medical
- dental
- vision
- 401K
- company-provided short-term disability
- employee assistance program
- wellness program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operations managementmortgage lendingprocessing loansunderwritinganalytical skillsproject managementsystem testingefficiency improvementcompliance reporting
Soft skills
communication skillscustomer service skillsprioritizationtime managementmentoringteam developmentproblem-solving
