Italian Customer Service
Cross Border Talents
French Customer Service
Cross Border Talents
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇹 Portugal
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Engage with French-speaking customers via phone, email, and chat.
- Resolve customer inquiries with professionalism and empathy.
- Provide accurate information, guidance, and troubleshooting assistance.
- Collaborate with other departments to enhance the customer experience.
- Maintain high-quality standards and meet performance goals.
Requirements
- Language Skills: Native or C2 level of French + B1/B2 level of English.
- Excellent communication and problem-solving abilities.
- A customer-oriented mindset and strong attention to detail.
- Comfort with remote collaboration and digital tools.
- Previous experience in customer service or hospitality is a plus but not required!
Benefits
- Health Insurance private coverage for your peace of mind.
- Meal Allowance enjoy daily meal support.
- Relocation Package for candidates moving from abroad (including flight + accommodation support).
- Training & Career Growth structured onboarding, learning paths, and promotion opportunities.
- Dynamic & Supportive Remote Culture inclusive teams, virtual events, and a strong sense of community.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
French language proficiencyEnglish language proficiencycustomer servicetroubleshooting
Soft skills
communicationproblem-solvingcustomer-oriented mindsetattention to detailempathycollaboration
