French Customer Services
Cross Border Talents
Italian Customer Service
Cross Border Talents
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇹 Portugal
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Communicate with Italian-speaking customers via phone, email, and chat.
- Handle inquiries, solve issues, and provide clear, accurate information.
- Guide users through processes and ensure customer satisfaction.
- Collaborate with cross-functional teams to improve customer experience.
- Maintain service quality and meet performance targets.
Requirements
- Language Skills: Native or C2 level of Italian + B1/B2 level of English.
- Strong communication and interpersonal skills.
- A genuine passion for customer satisfaction and problem-solving.
- Self-motivated and comfortable working remotely.
- Previous customer service or hospitality experience is a plus but not mandatory!
Benefits
- Health Insurance private coverage for your security and well-being.
- Meal Allowance daily meal support provided.
- Relocation Package including flight and accommodation support for candidates moving from abroad.
- Training & Career Development structured onboarding and real growth opportunities.
- Modern Remote Culture multicultural teams, digital collaboration, and a supportive environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Italian languageEnglish language
Soft skills
communication skillsinterpersonal skillscustomer satisfactionproblem-solvingself-motivated
