Helping customers use Cronofy effectively.
Building an in-depth understanding of Cronofy’s API, Scheduler tool, and the problems our customers face; becoming a Scheduling Expert.
Managing, investigating, and resolving customer support tickets.
Taking ownership from first response through to resolution.
Troubleshooting technical issues, identifying root causes, and problem solving across a range of customer use cases.
Providing exceptional customer service by offering advice, resolving confusion, and identifying possible bugs for our customers.
Writing clear and helpful documentation for existing and upcoming features.
Searching for opportunities to improve processes and support continuous improvement within the department.
Working with Success, Product, Engineering, and Sales teams to understand and help customers.

Requirements

Experience with an API or SaaS based business supporting a product.
Technical customer support experience.
Development experience with API’s, NodeJS, Ruby on Rails, C(all), PHP or Go is preferred but not essential.
Sysadmin experience with MS Exchange and/or Office365 is preferred but not essential.

Benefits

Pension scheme matched at 5%
25 days holiday in addition to flexible national holidays.
6 personal development days per year to use for L&D, charitable causes or similar.
Private medical care with Bupa Medicash.
Proactive cash plan for dental, optical etc.
EAP - Employee Assistance Programme providing 24/7 mental health support.
Extended maternity and paternity leave for new parents and adoption.
Pleo card for work expenses, hardware, travel etc.
A flexible approach to working; remote, office or hybrid.
A principles driven culture that provides the framework for autonomous decision making and personal development.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

APINodeJSRuby on RailsCPHPGoMS ExchangeOffice365technical supporttroubleshooting

Soft Skills

customer serviceproblem solvingcommunicationownershipdocumentationprocess improvementcollaboration