Cronofy

Support Engineer

• Helping customers use Cronofy effectively
• Building an in-depth understanding of Cronofy’s API, Scheduler tool, and the problems our customers face; becoming a Scheduling Expert
• Managing, investigating, and resolving customer support tickets
• Taking ownership from first response through to resolution
• Troubleshooting technical issues, identifying root causes, and problem solving across a range of customer use cases
• Providing exceptional customer service by offering advice, resolving confusion, and identifying possible bugs for our customers
• Writing clear and helpful documentation for existing and upcoming features
• Searching for opportunities to improve processes and support continuous improvement within the department
• Working with Success, Product, Engineering, and Sales teams to understand and help customers