Cronofy

Customer Success Manager

• You’ll own a portfolio of around ~100 customers, guiding them through the entire lifecycle, from onboarding and adoption to renewal and, where relevant, expansion.
• Your success will be measured by customer retention and revenue growth across our SaaS accounts.
• Defining what success looks like for our customers, identifying risks early, and finding ways to better empower them whether that’s through data-driven insights or sharing best practices across accounts.
• Act as their voice internally, advocating for their needs and ensuring their perspective shapes our decisions.
• You’ll be a relationship builder who ensures a smooth transition for our customers from sales to long-term success.
• Develop a deep understanding of each customer’s goals and how they’re using our APIs, so you can provide the right guidance at every stage of their journey.
• Proactively reach out when you spot a risk, offering practical advice to help them improve engagement and realize full value, ultimately driving retention and NRR.
• Uncover additional ways customers can benefit from our platform, contributing to defining what success looks like for our SaaS Customers identifying key health indicators, common risks, and unmet needs.

Senior Customer Success Manager

Support Engineer

• Helping customers use Cronofy effectively.
• Building an in-depth understanding of Cronofy’s API, Scheduler tool, and the problems our customers face; becoming a Scheduling Expert.
• Managing, investigating, and resolving customer support tickets.
• Taking ownership from first response through to resolution.
• Troubleshooting technical issues, identifying root causes, and problem solving across a range of customer use cases.
• Providing exceptional customer service by offering advice, resolving confusion, and identifying possible bugs for our customers.
• Writing clear and helpful documentation for existing and upcoming features.
• Searching for opportunities to improve processes and support continuous improvement within the department.
• Working with Success, Product, Engineering, and Sales teams to understand and help customers.

Growth Marketing

• Identify, prioritise, and execute high-potential growth initiatives to drive pipeline and revenue
• Research, test, and scale what works, documenting the playbook as you go
• Define the strategy, messaging, and operational model for the most promising growth levers
• Work closely with Sales, Product, and Marketing to ensure initiatives are data-driven and aligned with business goals
• Measure and optimise the ROI of your initiatives tied to growth insights or revenue growth

Founding Growth Marketer

Performance Marketing

• Drive pipeline growth and revenue impact through marketing activities
• Develop and execute demand generation strategy
• Iterate demand generation strategy to drive customer engagement and revenue
• Co-own ABM motion with Sales using targeted campaigns
• Monitor and optimise the entire funnel using data insights
• Foster a culture of growth through experimentation
• Collaborate with RevOps, Sales, and Marketing teams to align activities

Senior Customer Success Manager

Support Engineer

Founding Growth Marketer

Demand Generation Manager