Cresta

Marketing

• Own the vision, strategy, and execution of Cresta’s global partner marketing function, building scalable programs that drive partner-sourced and partner-influenced pipeline
• Design and operationalize a partner marketing model that supports multiple partner types, products, segments, and geographies
• Develop partnership-specific messaging frameworks, joint value propositions, and supporting collateral that enable partners to effectively position and sell joint solutions
• Partner closely with partner enablement to create and govern enablement programs, content hubs, and self-serve resources that support partner success
• Analyze partner pipeline performance and win/loss dynamics to identify gaps, remove roadblocks, and unlock new growth opportunities across the partner ecosystem
• Provide a data-driven point of view to influence product roadmap priorities based on partner feedback, deal insights, and market opportunity
• Establish KPI frameworks, dashboards, and operating cadences to measure partner marketing impact and inform decision-making
• Collaborate with RevOps and IT to evolve CRM, PRM, and marketing automation workflows that support partner motions at scale
• Act as a cross-functional leader and connector across sales, marketing, product, and partnerships to ensure tight GTM alignment

Director of Partner Marketing

Artificial Intelligence

• Lead end-to-end AI deployments, from kickoff to successful launch
• Own project planning, timelines, execution, and delivery across customer implementations
• Act as a trusted partner to customers, helping translate business goals into successful AI deployments
• Deploy and operationalize AI models across Cresta’s platform in partnership with internal teams
• Drive value realization, ensuring deployments deliver measurable results — not just go-live dates
• Guide customers confidently through every phase of deployment, keeping momentum high and stakeholders aligned
• Collaborate closely with Solutions Engineering, Product, Customer Success, and Engineering teams
• Anticipate risks, solve problems, and keep complex initiatives moving forward

AI Deployment Manager

Strategy

• Act as a strategic thought partner for enterprise customers, aligning Cresta’s solutions to executive-level goals and contact center objectives
• Lead customer engagements including business value discovery, stakeholder alignment, and use-case prioritization to unlock rapid time to value
• Partner with customer executives and Cresta account teams to ensure proposed solutions support key initiatives such as cost efficiency, revenue growth, and customer experience improvement
• Own the positioning and sale of Cresta’s professional services by articulating the value of our delivery approach, domain expertise, and long-term partnership model
• Lead the scoping and resourcing process to define the right services modules, team composition, and deployment plan based on customer goals, complexity, and timeline
• Present tailored implementation strategies to executive and program stakeholders, including delivery milestones, governance, and customer responsibilities
• Build and present business cases and ROI models tailored to customer-specific goals (e.g., cost reduction, sales lift, compliance)
• Define KPIs and track Cresta’s impact across performance, operational, and financial metrics
• Guide customers on how to leverage Cresta’s insights to take action and scale impact
• Coach internal teams on customer-centric value messaging and success planning
• Develop assets such as playbooks, frameworks, and executive readouts to scale Cresta’s strategic approach

Customer Strategy Director

Product Operations

• Drive operational excellence across the product organization: designing, implementing, and managing scalable processes for product planning, release management, and cross-functional coordination.
• Own product metrics, ensuring the product team has reliable access to metrics, dashboards, and customer feedback to inform decisions.
• Partner with Product Managers and Engineering to ensure efficient execution of product initiatives, including sprint planning, launch readiness, and retrospectives.
• Build and optimize feedback loops between customer-facing teams (Customer Success, Sales, Support) and Product - enabling faster prioritization and iteration.
• Support the go-to-market process by coordinating cross-functional stakeholders and ensuring clear communication and enablement across teams before and after launches.
• Standardize documentation and playbooks, ensuring consistent communication and knowledge sharing across the organization.

Product Operations Manager

Data Scientist

• Conduct exploratory data analysis (EDA) across conversational, operational, and performance datasets
• Translate ambiguous business questions into structured analytical problems
• Analyze how workflow, behavior, and product usage changes translate into business value
• Partner with Business Value consultants on customer-facing insights
• Design and analyze A/B tests and quasi-experiments to measure Cresta’s impact
• Establish baselines, metrics, and measurement plans for pilots
• Ensure results are statistically rigorous and easy for non-technical stakeholders to understand
• Build reusable templates and frameworks for consistent experimentation
• Build and maintain dashboards for Customer Success, Business Value, and Sales
• Develop Python and SQL tools to improve repeatability, accuracy, and scalability
• Create standardized reporting packages for pilots, QBRs, and renewals
• Develop custom statistical or ML models (e.g., segmentation, predictive scoring, lightweight NLP)
• Maintain reusable modeling pipelines for value insights and roadmap analysis
• Partner with Engineering when guidance or productionization support is needed
• Translate analyses into clear business and financial narratives
• Support CSMs with data and insights for strategic QBRs
• Partner with Product and Engineering on metrics, data availability, and analytics enhancements

Data Scientist, Customer Analytics

Product Manager

• Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle. This includes finding additional automation opportunities that can provide even more value!
• Own the deployment lifecycle for AI Agents — from scoping and kickoff to launch and post-go-live optimization
• Design, build, test and iterate on AI agents in partnership with FDEs using Cresta’s internal tools and the latest technologies to deliver the highest customer ROI
• Serve as the AI Agent SME for the EMEA Sales cycle, partnering on demos, solutioning, and deal reviews to ensure technical feasibility, value articulation, and successful handoff to deployment.
• Lead customer relationships and act as the primary point of contact for AI Agent. Help customers move faster to ensure we can deliver quickly and effectively.
• Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria
• Work closely with FDEs to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform
• Improve our playbooks for agent development and customer deployment
• Build our forward deployed practice for EMEA, setting the standards for future growth

Forward Deployed Product Manager – AI Agent

Product Designer

• In this role, you’ll sit at the intersection of AI, Quality Management (QM), and Coaching for contact centers.
• You’ll turn Cresta’s behavioral and outcome‑based AI into intuitive workflows that help supervisors, agents, and QA analysts evaluate 100% of interactions, understand what truly drives performance, and act on those insights through targeted, data‑driven coaching.
• As a Product Designer focused on Cresta’s Quality Management (QM) and Coaching Suite, you’ll own end‑to‑end UX across our QM scorecards, AI-driven workflows, and coaching experiences.
• You’ll design tools that make complex behavioral and outcome data feel simple and trustworthy, supporting confident decisions and effective coaching conversations.
• You’ll be responsible for the user experience of Auto‑QM and hybrid QM workflows (e.g., scorecards, assignment, appeals, group calibration, analyst work queues).
• Coaching products such as Performance Insights, Coaching Hub, Coaching Plans, and Agent Overview that help leaders plan, run, and track high‑impact coaching.
• The connections between QM, Coaching, and the broader Cresta suite (Opera AI Platform, Insights, Agent Assist, AI Agent), ensuring a coherent performance‑management experience powered by shared behavioral AI and outcomes.

Product Designer, Quality Management, Coaching Platform

Vice President

• Define and own Cresta’s Customer Strategy vision and engagement model for enterprise and strategic accounts
• Serve as an executive sponsor and trusted advisor to C-suite stakeholders at Cresta’s largest customers, influencing enterprise-level decisions and long-term transformation roadmaps
• Partner with Cresta executive leadership to align customer strategy with company priorities, growth goals, and product direction
• Guide customers through AI-driven contact center, customer experience and enterprise transformations, aligning Cresta’s solutions to executive goals such as cost efficiency, revenue growth, compliance, and customer experience
• Build, lead, and scale a team of Customer Strategy Directors, setting clear expectations, success metrics, and career development paths
• Coach and mentor leaders on strategic account planning, executive presence, value articulation, and complex stakeholder management
• Establish best practices, frameworks, and operating rhythms to ensure consistent, high-quality strategic engagements across accounts
• Act as a multiplier by elevating the strategic and consultative capabilities of post-sales and go-to-market teams
• Own the strategic positioning and evolution of Cresta’s professional services offerings in partnership with Services and Sales leadership
• Provide executive oversight for scoping, resourcing, and deployment strategies for large, complex enterprise implementations
• Ensure implementation approaches balance speed to value, scalability, governance, and long-term customer success
• Partner cross-functionally to ensure seamless handoffs and alignment across Sales, Professional Services, Customer Success, and Product
• Establish standards for business case development, ROI modeling, and value realization across strategic accounts
• Ensure customer strategies are grounded in measurable outcomes, with clearly defined KPIs tied to financial, operational, and performance metrics
• Drive internal alignment by enabling Sales, Customer Success, and Services teams with executive-ready messaging, value frameworks, and success planning methodologies
• Develop and scale strategic assets such as playbooks, engagement frameworks, executive business reviews, and transformation roadmaps
• Influence product and roadmap discussions by bringing forward insights from executive customer engagements and market trends

VP of Customer Strategy

Sales

• Own the execution and growth of the Five9 partnership in the US and Canada, with full focus on a single strategic alliance
• Act as the primary point of contact for Five9 alliance counterparts, maintaining strong working relationships across sales, alliances, and technical teams
• Execute against the joint partnership strategy, ensuring alignment with Cresta’s North America go-to-market priorities
• Collaborate closely with the Director of Global Technology Partnerships and serve as a local execution arm of the global technology partner strategy
• Work closely with Cresta and Five9 broader North America field teams to source, qualify, and advance joint opportunities
• Support co-selling motions by aligning account plans, facilitating introductions, and coordinating joint deal activity
• Apply sales discipline to partner opportunities, including pipeline management, forecasting support, and deal progression
• Track and manage partner pipeline, ensuring clear ownership and next steps
• Track key partnership KPIs including pipeline, bookings, win rates, and engagement metrics
• Provide regular updates to partnerships and sales leadership on progress, risks, and opportunities within the Five9 alliance
• Identify friction points in joint execution and proactively work cross-functionally to resolve them

Partner Sales Manager

IT Support

• Lead the management and maintenance of macOS and Windows environments, ensuring optimal performance, security, and scalability.
• Oversee and configure Okta for seamless single sign-on (SSO) and multi-factor authentication (MFA).
• Utilize Jamf Pro for the deployment, management, and security of all company Mac devices.
• Manage and support Google Workspace applications, ensuring efficient communication and collaboration.
• Develop and maintain advanced scripts to automate routine tasks.
• Design and implement integrations between various platforms and tools.
• Establish and enforce security protocols to protect company data.
• Provide expert-level technical support to staff, resolving complex hardware and software issues.
• Lead IT projects from conception to completion, including system upgrades and migrations.