Cresta

Content Manager

• Own the vision, strategy, and management of Cresta’s organic growth engine across SEO and AEO
• Scale and optimize our AI-scaled content initiatives focused on experimentation and high-leverage opportunities
• Develop scalable, derivative content frameworks that can be reused across channels and campaigns
• Own and drive progress against a number of high-priority website content initiatives
• Translate complex AI capabilities into clear, differentiated messaging that resonates with enterprise buyers
• Optimize content for both traditional search engines and AI answer engines
• Partner with Marketing Ops to establish KPI frameworks, dashboards, and reporting for organic performance
• Deliver regular reporting and insights on content performance and growth opportunities
• Improve and scale the use of AI tools in content workflows, including building templates and internal systems
• Experiment with new content formats, including interactive experiences and rapid prototyping
• Collaborate cross-functionally with product marketing, demand generation, and sales

Growth Content Manager

Product Marketing

• Own regional positioning and narrative for EMEA and APAC, adapting Cresta’s global platform story into clear, compelling, and locally resonant messaging
• Serve as the primary product marketing partner to regional Sales, Marketing, and Customer Success leaders
• Bring new international capabilities (e.g., language support, regional features) to market, ensuring the field is equipped with clear positioning, messaging, and supporting collateral
• Act as a regional evangelist for Cresta’s platform in customer meetings, events, and executive engagements
• Partner with global product marketing to refine positioning, messaging, and launches based on regional insights
• Partner with global customer marketing to secure cases studies, customer advocacy and CAB participation amongst the International Cresta customer community
• Partner with global marketing on regional research driven content production
• Enable field teams with narratives, content, and competitive intelligence to drive pipeline growth
• Collaborate with demand generation and regional marketing to align campaigns with market nuances
• Develop scalable regional enablement frameworks for sales and customer-facing teams
• Analyze regional performance across pipeline, conversion, and win/loss to improve go-to-market effectiveness
• Act as a bridge between global and regional teams to balance consistency and localization

Director, Product Marketing – International, EMEA, APAC

Full-stack Engineer

• Partner with engineers to build dev tools that empower developer workflows and deployment infrastructure.
• Ensure reliability of multi-cloud Kubernetes clusters and pipelines.
• Metrics, logging, analytics, and alerting for performance and security across all endpoints and applications.
• Infrastructure-as-code deployment tooling and supporting services on multiple cloud providers.
• Automate operations and engineering. Focus on automation so we can spend energy where it matters.
• Building machine learning infrastructure that enables AI teams to train, test, and deploy on large-scale datasets.

Staff Infrastructure Software Engineer – Kubernetes

Staff Infrastructure Software Engineer, Kubernetes

Account Manager

• Define and execute the EMEA partnerships strategy in alignment with Cresta’s global objectives and regional go-to-market plans
• Identify, prioritize, and secure strategic partnerships across system integrators, channel partners, BPOs, and complementary technology providers
• Develop partner value propositions, commercial frameworks, and engagement models tailored to EMEA market needs
• Establish repeatable partnership structures, playbooks, and success metrics that can scale over time
• Drive partner-sourced and partner-influenced pipeline and revenue through direct execution of partner-led deals
• Work closely with regional and global Sales teams to integrate partners into account planning, co-selling, and deal execution
• Support partners in positioning, selling, and delivering Cresta’s solutions, including joint value propositions and customer use cases
• Own and report on partner-related pipeline, deal progression, and revenue outcomes in the EMEA region
• Personally lead high-value partnership discussions and complex commercial negotiations from inception through contract execution
• Identify new routes-to-market and market entry opportunities via partnerships in both established and emerging EMEA geographies
• Act as the primary point of contact for strategic partners in the region, managing executive-level relationships and ongoing collaboration
• Partner closely with Product and Engineering to represent partner and market feedback, influencing roadmap and integration priorities
• Collaborate with Marketing to develop joint go-to-market initiatives, partner messaging, and demand-generation activities
• Work with Customer Success and Services teams to ensure successful partner-led deployments and long-term customer outcomes
• Represent Cresta as a senior partnerships leader in the EMEA region with partners, customers, and at industry events
• Maintain a strong understanding of competitive dynamics, buyer trends, and ecosystem shifts across the region
• Provide strategic input to global partnerships leadership on regional insights and growth opportunities

VP of Partnerships, EMEA

Customer Success Manager

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Senior Strategic Customer Success Manager

• Enterprise Portfolio Management: Oversee a portfolio of approximately 10-15 enterprise clients, ensuring comprehensive management of large-scale organizations and effectively handling a mid-size volume of accounts.
• Customer Relationship Management: Foster deep and strategic relationships with our customers, acting as a trusted advisor and advocate
• Customer Journey Optimization: Continuously analyze and improve the customer journey, identifying opportunities to enhance customer experience and drive product adoption
• Renewal and Expansion: Drive renewal and expansion efforts, ensuring customers are maximizing the value of our products and services and identifying opportunities for upselling and cross-selling
• Metrics and KPIs: Track and be driven by broader Customer Success team KPIs including NRR and GRR.
• Data-Driven Decision Making: Leverage data and analytics to inform decision-making and identify areas for improvement
• Collaboration: Collaborate closely with sales, marketing, product, and engineering teams to ensure a seamless customer experience and drive business growth
• Account Management: Lead project and stakeholder management efforts by engaging with customers at all levels, from individual agents to executives, through regular meetings and executive business reviews (which you'll run)
• Be a Builder: Build and configure the Cresta product for customers, while also enabling them to be fully enabled and self-sufficient

Enterprise Customer Success Manager

Product Designer

• You’ll turn the complexity of AI and business logic into builder experiences that feel intuitive and self-serve, for both technical users (developers) and non-technical ones (business operators)
• You’ll pair vibe coding/design with your engineer and designer partners to spin off builder concepts and iterate them into polished, production-ready experiences
• You’ll partner with PMs and tech leads to define problem spaces, north‑star experiences, and iterative milestones
• You’ll run discovery and evaluative research with our users – interviews, workflow walkthroughs, usability tests, and competitive analysis, to understand how they work today and where AI can meaningfully help.
• You’ll collaborate closely with PMs, MLEs, FDE/FDPMs, Customer Success, and Marketing teams across the organization.
• You’ll advocate for craft – raise the quality bar and help the team develop a shared eye for what great looks like
• You’ll have good judgment of when to ship: perfect is the enemy of good

Senior Product Designer, AI Builders

Solutions Engineer

• Leveraging domain expertise in Customer Experience (CX) and related ecosystems (e.g., Call Center infrastructure, Chat platforms, AWS services, Workforce Management, Automation, ChatBots, CRM, Integrations).
• Serving as the authoritative source on Cresta's platform integrations and their technical benefits.
• Owning the Technical Architecture blueprint from pre-sales to post-sales, ensuring technical wins by managing stakeholder expectations and collaborating across multiple levels (from end-users to executives) and with internal teams (Pre-sales Solution Engineers, engineering, and success organizations).
• Pre-sales: problem solving with end-customers to determine best solution architecture and integration approach.
• Post-sales: supporting the technical implementation team to help get customers up and running on Cresta.
• Along the way, closely collaborating with Sales, Product, Marketing, and Engineering in order to meet existing, new, and future customer needs.

Senior Solutions Architect

Product Manager

• Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle. This includes finding additional automation opportunities that can provide even more value! To do this, you’ll…
• Own the deployment lifecycle for AI Agents — from pre-sale scoping and kickoff to launch and post-go-live optimization
• Design, build, test and iterate on AI agents in partnership with FDEs using Cresta’s internal tools and the latest technologies to deliver the highest customer ROI
• Lead customer relationships and act as the primary point of contact for AI Agent. Help prospects and customers move faster to ensure we can deliver quickly and effectively.
• Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria while gathering feedback to improve the AI agent platform
• Work closely with FDEs to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform
• Improve our playbooks for agent development and customer deployment

Forward Deployed Product Manager, AI Agent

• Own and drive the IAM product area end-to-end, including authentication, user management, access control models (e.g., RBAC), organizational administration (e.g., hierarchies / delegated admin), and audit log
• Define and maintain the roadmap and backlogs for your ownership areas, balancing immediate enterprise needs with longer-term platform goals
• Partner with security and engineering to plan, prioritize, and deliver improvements with a focus on reliability and enterprise readiness
• Work with Solution Architects and implementation teams to ensure IAM capabilities are practical to deploy, integrate, and operate in real-world enterprise environments
• Support integrations with enterprise systems used for access control and provisioning (e.g., HRIS, CCaaS, ITSM, identity providers)
• Operate effectively across multiple parallel workstreams, making clear product decisions as priorities evolve
• Ensure capabilities are clearly understood and usable by customer-facing teams, including guidance on configuration and operational considerations
• Contribute to the evolution of shared platform capabilities beyond IAM as priorities emerge, in partnership with other Product Managers

Platform Product Manager

Program Manager

• Drive Enterprise Transformation: Own the success of large-scale, multi-phase AI transformation programs for Cresta’s top enterprise customers, ensuring business outcomes are realized across multiple business units and geographies.
• Executive Stakeholder Management: Serve as the senior point of contact for customer executives (C-suite and VP level), providing strategic direction, thought leadership, and proactive guidance on maximizing ROI from Cresta’s platform.
• Program Leadership: Lead a matrixed team of Implementation Managers, Solution Architects, Conversation Design and Customer Engineering to deliver complex implementations on time and within scope — balancing speed, quality, and customer satisfaction.
• Cross-Functional Collaboration: Partner closely with Sales Leadership, Customer Success, Product, and Engineering to align strategic initiatives, forecast expansion opportunities, and drive long-term customer growth.
• Operational Excellence: Standardize delivery practices, governance models, and success frameworks to scale efficiently across accounts while maintaining white-glove service.
• Technical Product Knowledge: Insight and understanding of the Cresta product and configuration methodology in order to help assess & determine the critical path for working teams to overcome roadblocks.
• Internal Influence and Leadership: Represent the voice of the customer to Cresta’s Executive Team, influencing product direction, go-to-market strategy, and delivery innovation.

Program Director

Sales

• Recruit, hire, develop, and empower a team of Enterprise Account Executives to consistently surpass Cresta’s revenue targets
• Foster a culture of high accountability by establishing clear expectations for achievement and advocating for a disciplined and scalable process across teams
• Scale strategic and enterprise sales process from early traction to a repeatable and predictable sales machine, exceeding ARR targets
• Lead and define an effective finely-tuned sales hiring process
• Attract 2-3 AE’s within the first 90 days from your own network
• Build a team of up to 7 AE's within the next 12 months
• Promote excellence in sales through value-based selling and MEDDPICC methodologies
• Collaborate with senior leaders in Marketing, Customer Success, Alliances, Product, and Revenue Operations to create an effective Enterprise GTM strategy
• Ensure flawless sales execution for complex multi-stakeholder deals while laying the groundwork for enterprise account growth
• Encourage team to take ownership of Enterprise pipeline generation and foster effective SDR collaboration for efficient prospecting, identification, qualification, and sustainable pipeline development
• Provide accurate forecasts to the executive leadership team, demonstrating a deep understanding of the Enterprise business across the region
• Work closely with our Partner leadership teams to achieve successful co-selling efforts

Director, Enterprise Sales, West

Call Center Representative

• Work closely with customers to operationalize their program strategy using Cresta's self-service product, Opera.
• Obtain Opera certification and utilize keyword and utterance rules to identify key moments in contact center conversations and set up resulting actions.
• Utilize Cresta's voice analytics tools to understand emerging topics in contact center conversations and communicate them to the customer.
• Monitor trends and anomalies using Cresta's tools to identify emerging topics and insights in customer conversations.
• Use Cresta's self-service tools to align the customer's business priorities with the contact center operations.
• Respond to ad hoc business requests for analysis and provide actionable insights derived from contact center data.
• Offer ongoing mentoring and support to the customer's own analysts, guiding them in effectively utilizing Cresta tools.
• Collaborate closely with the Cresta team and customers to drive success and maximize the value of Cresta's solutions.

Embedded Expert – SaaS Software, Contact Center

Account Executive

• Own the sales experience while building and managing relationships with key decision-makers and executives at Fortune 1000 companies
• Run complex sales cycles from initial contact to close
• Prospect for new clients, design product presentations and business cases, develop and deliver proposals, negotiate and close contracts
• Develop a command of the Cresta product, the Contact Center market, our unique competitive differentiators, and our customers’ needs
• Partner closely with Product, Marketing, Customer Success and Engineering to deliver an exceptional customer experience
• Hit your number