Technical Program Manager

• Oversee the execution and delivery of third-party integrations used across Cresta’s core AI products.
• Collaborate closely with engineering, product, solution architecture, partnerships and customer success teams.
• Own the integration efforts for CCaaS platforms (messaging/chat, voice and email), working across real-time agent assist, conversation intelligence, and AI agent products.
• Drive end to end efforts including scoping, planning, scheduling, and delivery.
• Define and coordinate API and browser extension based integrations with third-party systems, ensuring compatibility, scalability, and reliability.
• Collaborate with engineering teams to ensure timely and high-quality delivery of integration features.
• Gather requirements from internal teams and enterprise customers to prioritize integration needs.
• Act as the technical voice of the customer, translating API documentation, authentication schemes, and event schemas into actionable requirements.
• Support deployment, troubleshooting, and lifecycle management of integrations with customer-facing teams.
• Monitor integration performance, usage, and health, and drive continuous improvement efforts.
• Maintain strong relationships with external partners and platforms to align on joint technical initiatives.

Technical Program Manager, Integration

Senior Technical Program Manager – AI/ML

Senior Technical Program Manager

Senior Technical Program Manager

Lead Technical Program Manager

Technical Program Manager – Release Management