CRC Insurance Services

Backend Engineer

• Deliver technically complex solutions
• Perform system integration support for all project work
• Consult and partner with the business product owners to understand the end goal and offer solutions and recommendations during the design
• Develop customized coding, software integration, perform analysis, configure solutions, using tools specific to the project or the area
• Lead and participate in the development, testing, implementation, maintenance, and support of highly complex solutions in adherence to company standards, including robust unit testing and support for subsequent release testing
• Build non-functional monitoring capabilities and provide escalated support for highly complex applications in production
• Build in and maintain security controls and monitoring in support of company standards
• Typically lead moderately complex projects and participate in larger, more complex initiatives
• Solve complex technical and operational problems
• Act as a resource for teammates with less experience
• May oversee the work of a small team
• In an Agile environment: Responsible for delivering high quality working software and automating manual/reusable tasks working directly, and engage with, the business from the beginning of the design work
• Leverage continuous engineering practices to deliver business value regarding effectiveness of the design
• Actively participate in refining user stories
• Responsible for design, developing, and maintaining automated unit testing, and supporting integration and functional testing
• Responsible for providing automated monitoring capabilities, providing warranty support, and providing knowledge transfer to production support
• Develop code in accordance with the acceptance criteria established by the Product Owner

Software Engineer – .NET

Sales

• Grow & maintain the relationships with Sales and Service teams to stay abreast of upcoming Salesforce demands for the company.
• Work with other business managers to ensure best practices are shared and adopted.
• Develop strategic vision and playbooks to maximize net sales revenue across both new sales, add-on and upsell.
• Understand business processes and potential constraints (budget, timeline, expertise, etc.) to define optimal and reasonable project scope and expectations.
• Develop and maintain process automation & dashboards for efficiency and scale for routine manual tasks for faster decision-making.
• Work with internal clients to clearly understand their needs, document the high-level requirements and validate the requirements to make sure the solution is aligned to their expectation.
• Lead a functional team and facilitate cross-functional collaboration across internal stakeholders.
• Work across sales and service teams to optimize SFDC integration, driving adoption and providing ongoing enhancements to meet internal team’s satisfaction requirements and demand.
• Guide the development of materials required for workshop sessions.
• Understand Agile framework and agile ceremonies.
• Design the UAT phase to review the final solution against the requirements.
• Develop an overall project plan that includes detailed release, outage and launch approaches.

Salesforce Director

Full-stack Engineer

Full-Stack AI Software Engineer

Claims Specialist

• Analyzes and processes claims by gathering information and drawing conclusions
• Acts as a liaison between insured and insurance carrier to report, track and manage claims process
• Provides leadership to all employees within the claims department
• Supervise a multi-person team ensuring all pertinent information is communicated
• Evaluate claims, reporting forms and cancellations and initiate necessary corrections to ensure accuracy of dates, coverage, signature, commission, premium, attachments, etc.
• Authenticate all relevant activity on assigned files and makes recommendation for additional activity as appropriate
• Determine where new loss claims should be reported
• Manage all claim documentation
• Use discretion to submit the necessary information and/or correspondence to the Agent or Insurer to process claims appropriately
• Analyze claim coverage with insurance carriers to ensure claims are paid accurately
• Assess eligibility status of denied claims
• Anticipate and meets all customer needs (both internal and external)
• Maintain claims and suspense system ensuring follow-up for receipt of policies, endorsements, inspections reports, correspondence, claims, etc. from outside sources
• Process all departmental claims in a timely manner according to company policy
• Facilitate the training of new employees in the department
• Provide supervision to Claims Assistants
• Perform other duties as assigned

Senior Claims Specialist

Customer Support

• Provides quality information and accurate solutions for a defined scope of customer issues via telephone and email correspondence.
• Maintains 100% of available phone time and/or electronic service goals every day, in accordance with current standards and as directed by management.
• Determines when customer issues need to be escalated and uses appropriate channels to timely resolution.
• Provides quality customer service for issues regarding benefit administration group changes, employee enrollment changes, ID card status, and effective date inquiries.
• Provides information to brokers or agents on ID, password and address change requests.
• Keeps up to date on all Company’s policies and promotional offerings.
• Actively participates in regular team meetings, providing input to contribute to the team’s overall success in achieving customer satisfaction.

Customer Service Representative – Employee Benefits

Business Operations

• Works with brokers and carriers to evaluate new cases and ensure timely approval and processing of applications
• Evaluates new case and add-on risks, assuring timely and quality underwriting
• Evaluating enrollment materials and detailed medical records to determine underwriting actions
• Enroll new groups and members on carrier’s online systems
• Review final rates, benefit options, and underwriting requirements
• Contacting agents/brokers to request additional information
• Generating quotes based on actual enrollment to ensure accurate premiums
• Notifying agents/brokers of overdue premium payments and status of cases
• Assists in the processing of broker of record change letters and licensing for agents

New Business Processing Associate – Employee Benefits

Account Manager

• Develop and execute business strategies to drive growth and operational efficiency
• Collaborate with senior leadership to define goals, priorities, and key performance indicators (KPIs)
• Provide expert insights on industry trends, underwriting processes, claims management, regulatory compliance, technology enhancement opportunities, emerging risks, and competitive market dynamics
• Offer strategic recommendations for operational enhancements and process improvements
• Provide training and support to onshore and offshore teams, ensuring they have the necessary skills and knowledge to perform their roles effectively
• Lead the planning, execution, and delivery of cross-functional projects, ensuring timely and successful delivery
• Develop and manage project plans, monitor progress, and mitigate risks to proactively address challenges to ensure seamless delivery
• Collaborate with cross-functional teams, including finance, onshore production teams, onshore enablement teams, and IT
• Drive continuous improvement initiatives by identifying and resolving process inefficiencies and operational risks
• Develop and implement best practices, standard operating procedures (SOPs) and key performance indicators (KPIs) to maintain high service standards
• Track performance metrics and ensure adherence to service level agreements (SLAs)
• Manage offshore teams to ensure consistent and high-quality service delivery
• Act as a key liaison between internal stakeholders and onshore/offshore teams

Business Lead, Relationship Manager

Consultant

• Support execution of growth plans for assigned retail broker relationships
• Maintain strong, day-to-day relationships with key retail contacts
• Identify opportunities to expand CRC’s presence within assigned segments
• Help document and maintain detailed growth plans and execution trackers
• Organize priorities, actions, and follow-ups across multiple stakeholders
• Ensure alignment between strategy and day-to-day execution
• Provide insight into retail broker decision-making and buying behavior
• Solve complex relationship or execution challenges as they arise
• Escalate risks and opportunities with clear recommendations
• Work closely with CRC producers, placement teams, and leadership
• Support cross-functional execution without formal authority

Senior Client Relationship Consultant

• Works with brokers and carriers to evaluate new cases and ensure timely approval and processing of applications
• Evaluates new case and add-on risks, assuring timely and quality underwriting
• Evaluating enrollment materials and detailed medical records to determine underwriting actions
• Enroll new groups and members on carrier’s online systems
• Review final rates, benefit options, and underwriting requirements
• Contacting agents/brokers when a case has been reviewed to request additional information
• Generating quotes, based on actual enrollment, to ensure accurate premiums are being sent to the carrier
• Notifying agents/brokers of overdue premium payments and status of cases
• Assists in the processing of broker of record change letters and licensing for agents

Benefits Processing Associate – Employee Benefits

• Greet and assist visitors in a courteous manner
• Answer phones and direct calls and respond to inquiries
• Type agendas for meetings/trainings and prepare meeting packages
• Compile and maintain an up to date telephone directory of numbers and addresses
• Analyze, document and track trends and internal service levels
• Develop and maintain positive business relationships with both internal and external clients
• Attend/participate in meetings and work on special projects as directed
• Maintain relationships with facility management and vendors
• Ensure the reception area, conference rooms, storage rooms, and general office areas are kept clean and organized
• Operates as backup for essential functions as requested by manager
• Occasional overtime or extended hours as needed

Sales Assistant

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Principal Software Engineer

Recruitment

• Provides administrative and operational support throughout the recruitment cycle while demonstrating timely and professional assistance to candidates, hiring managers, talent acquisition stakeholders, and leadership
• Utilizes the Applicant Tracking System to post, edit, and remove job listings; initiates offer and background check processes, and finalizes all hires
• Coordinates and schedules interviews
• Facilitates and drafts pre-employment documentation, to include offer letters, ensuring accuracy and compliance with all internal policies and individual state/jurisdictional laws
• Collects, stores, and maintains recruitment-related documentation
• Collects, tracks, and provides reporting on hiring details and metrics
• Partners with the internal legal team to ensure hiring procedures comply with company policies and legal requirements
• Assists with identifying process issues and risks and provides solution recommendations
• Participates in and provides analytical support in design, development, and the execution of recruitment projects and programs
• Maintains familiarity with the pre-employment process, including background check and I9 facilitation and reporting
• Provides a best-in-class candidate, hiring manager, and recruiter experience throughout the entire recruitment process
• Facilitates and prioritizes timely follow-ups, follow through, and thoroughness in communications
• Communicates professionally and effectively with candidates, hiring managers and talent acquisition stakeholders throughout the pre-employment process
• Adapts to changing circumstances and contributes positively to team dynamics
• Provides cross-functional support as required