CRC Insurance Services

Accounting Manager

• Overseeing all aspects of metrics and analytics for the PAO organization
• Managing the relationship with offshore partners for all of Finance and Accounting
• Supporting PAO leaders on project management and governance of all PAO projects
• Develop reporting and analytics to help measure all critical activities within PAO
• Develop monthly reporting deck for leadership review
• Drive metrics culture across PAO
• Manage all aspects of relationship between offshore vendors and Finance and Accounting
• Work on cost optimization of offshore resources in support of F&A
• Assist with performance issues
• Liaison with offshore vendors in support of F&A resources and business needs
• Align with offshore partners across CRC Specialty and CRC Underwriting
• Develop program management capability within PAO to assist with PAO leaders on projects they manage
• Develop monthly reporting of planning, goals, issues, risks, etc. for all PAO projects
• Drive cost savings analysis on all PAO projects

Senior Manager – Premium Accounting Operations

Account Executive

• Provide a seamless experience for customers from sales to delivery of service
• Be the single point of contact for assigned broker firms to resolve any open service needs and deliver superlative, personalized care
• Ensure a high level of customer satisfaction and exceed the expectation of our customers by providing quality information and superior customer service for a defined scope of issues and post enrollment inquiries
• Proactively keep customers updated on status and outcome of ongoing support case
• Provide quality customer service for issues regarding benefit administration group changes, employee enrollment changes, ID card status, and effective date inquiries
• Facilitate communication to educate our customer base on the services we provide
• Listen to customer ideas, resolve conflicts, solve problems, and provide feedback to Company management

Account Executive – Benefits, ASD

Claims Specialist

• Process claims, which includes evaluating policy for coverage
• Work with the insured, outside adjusters, agents and attorneys on the claim and coordinating the payment of claims
• Prepare reports such as loss runs and monthly bordereau
• Review policy to determine if loss is covered
• Hire attorney for coverage counsel for coverage analysis
• Settle claims within settlement authority
• Work with adjusters, insureds, attorneys, agents and others to assure the claim is handled efficiently
• Attend mediations, when applicable and negotiate settlement within authority
• Oversight of vendors for accuracy in reporting
• Audit invoices for accuracy
• Maintain loss fund
• Review and recommend policy wording changes
• Perform claim status requests and updates
• Prepare daily, weekly and monthly reports
• Travel for meetings with clients, mediations and underwriters

Claims Adjuster

Full-stack Engineer

• Deliver technically complex solutions
• Perform system integration support for all project work
• Consult and partner with the business product owners to understand the end goal and offer solutions and recommendations during the design
• Develop customized coding, software integration, perform analysis, configure solutions, using tools specific to the project or the area
• Lead and participate in the development, testing, implementation, maintenance, and support of highly complex solutions in adherence to company standards, including robust unit testing and support for subsequent release testing
• Build non-functional monitoring capabilities and provide escalated support for highly complex applications in production
• Build in and maintain security controls and monitoring in support of company standards
• Typically lead moderately complex projects and participate in larger, more complex initiatives
• Solve complex technical and operational problems
• Act as a resource for teammates with less experience
• May oversee the work of a small team
• In an Agile environment: Responsible for delivering high quality working software and automating manual/reusable tasks working directly, and engage with, the business from the beginning of the design work
• Leverage continuous engineering practices to deliver business value regarding effectiveness of the design
• Actively participate in refining user stories
• Responsible for design, developing, and maintaining automated unit testing, and supporting integration and functional testing
• Responsible for providing automated monitoring capabilities, providing warranty support, and providing knowledge transfer to production support
• Develop code in accordance with the acceptance criteria established by the Product Owner.

Senior Manager – Premium Accounting Operations

Account Executive – Benefits, ASD

Claims Adjuster

Software Engineer