Crash Champions

Manager

• Manage and complete all parts ordering based on initial estimates and supplements
• Communicate with parts vendors and partner with Repair Planners to ensure parts accuracy
• Track parts deliveries and communicate status with vendors
• Update the Repair Planner regarding parts status
• Receive and mirror match delivered parts to repair orders
• Ensure all parts are placed and accounted for on the parts cart
• Inspect delivered parts for damage within two hours of expected drop-off
• Return incorrect parts immediately to the vendor
• Monitor parts margin, pending credits, shop consumables inventory, and material spend
• Communicate with the General Manager regarding optimization
• Ensure parts invoices are posted daily in CCC One and make corrections as necessary
• Support Body Technicians with parts knowledge and reference materials
• Keep up on laws and regulations of parts installation
• Mentor and direct the activities of the Parts Assistant, if applicable

Parts Manager

Technician

• Performs all refinish work according to specs.
• Match colors of paint following specified color charts.
• Responsible for communicating vehicles stage in paint process.
• Monitor painting operations to identify flaws, such as blisters or streaks and correct their causes.
• Mix paints to match color specifications or vehicles' original colors, stir and thin the paints using spatulas or power mixing equipment.
• Follows OEM standards for blending formulas, topcoat application and curing.
• Apply designs, lettering, or other identifying decorative items to finished products, using paint brushes or paint sprayers.
• Verify paint consistency.
• Lay out logos, symbols, or designs on painted surfaces, according to blueprint specifications, using measuring instruments, stencils, or patterns.

Paint Technician

• Detail and clean vehicles for customer delivery
• Perform pre-wash on vehicles
• Provide general maintenance to shop grounds

Detail Technician

Estimator

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates and write complete estimates after full disassembly and damage evaluation
• Lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards through in-process quality control
• Keep customers informed and updated on vehicle status
• Pull and review all data procedures for or with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close final repair orders
• Handle disbursement paperwork
• Address file exceptions and ensure carrier-specific requirements are complete

Collision Estimator

General

• Remove grease, dirt, paint, or rust from vehicle surfaces in preparation for paint application using abrasives, solvents, brushes, blowtorches, washing tanks, or sandblasters
• Assist the painter with pre-paint blending needs
• Work with the paint team to keep vehicles on track for scheduled delivery times
• Fill small dents or scratches with body fillers and smooth surfaces for painting
• Buff and wax finished paintwork
• Disassemble, clean, and reassemble sprayers and power equipment using solvents, wire brushes, and cloths

Paint Prepper

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates and write complete estimates after full disassembly and damage evaluation
• Manage each repair throughout the process and ensure Crash Champions’ quality standards through in-process quality control
• Keep customers informed and updated on vehicle status and provide the best possible customer experience
• Pull and review data procedures for and with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close final repair orders
• Handle disbursement paperwork, address file exceptions, and complete carrier-specific requirements

• Examine damaged vehicles and efficiently plan the repair process
• Communicate vehicle repair status with others
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace parts based on safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders
• Participate in required safety meetings
• File, grind, and sand repaired surfaces using power and hand tools
• Direct and explain tasks and procedures to an apprentice when needed
• Work within Crash Champions' collision repair services and vehicle repair centers

Auto Body Technician

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates and write complete estimates after full disassembly and damage evaluation
• Lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards through in-process quality control
• Keep customers informed and updated on vehicle status
• Review data procedures for and with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close final repair orders
• Handle disbursement paperwork
• Address file exceptions and ensure carrier-specific requirements are complete

Customer Support

• Greet and assist all customers and prospective customers promptly and professionally
• Maintain a clean workspace as the first point of contact at the facility
• Manage incoming phone calls, walk-in business, and written correspondence
• Direct customer matters to the appropriate person or department
• Provide clerical and administrative support to General Managers and Service Advisors
• Handle receivables, payables, accounting-system data entry, spreadsheets, and month-end statement balancing
• Perform other related duties as assigned

Customer Service Representative

• Greet and assist all customers and prospective customers promptly and professionally
• Maintain a clean workspace as the first point of contact for customers
• Manage incoming phone calls, walk-in business, and written correspondence
• Direct customer matters to the appropriate person or department
• Provide clerical and administrative support to General Managers and Service Advisors
• Handle receivables and payables
• Enter information into the accounting system and spreadsheets
• Balance month-end statements
• Perform other related duties as assigned

• Perform all refinish work according to specifications
• Match paint colors using specified color charts
• Communicate the vehicle’s stage in the paint process
• Monitor painting operations for flaws such as blisters or streaks and correct their causes
• Mix paints to match color specifications or vehicles’ original colors using spatulas or power mixing equipment
• Follow OEM standards for blending formulas, topcoat application, and curing
• Apply designs, lettering, or decorative identifying items using paint brushes or paint sprayers
• Verify paint consistency
• Lay out logos, symbols, or designs according to blueprint specifications using measuring instruments, stencils, or patterns