Crash Champions

Customer Support

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner
• Clean workspace, this is the first point of contact our customers have with our facility
• Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department
• Provide clerical and administrative support to the General Managers and Service Advisors
• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements
• Perform other related duties as assigned

Customer Service Representative

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
• Clean workspace, this is the first point of contact our customers have with our facility.
• Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
• Provide clerical and administrative support to the General Managers and Service Advisors.
• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
• Perform other related duties as assigned

Art Director

• Manage and complete all parts ordering: Quickly and accurately order parts based on initial estimates and supplements; Communicate with parts vendors to order parts as needed; Partner with Repair Planners to ensure parts accuracy
• Monitor deliveries: Regularly track parts status and communicate with vendor on parts status as needed; Update Repair Planner accordingly
• Receive and check in parts: Receive and mirror match delivered parts to repair orders and ensure all parts are placed and accounted for on the parts cart
• Inspect delivered parts for quality: Inspect parts for damage upon delivery within two hours of expected drop off
• Return incorrect parts: Return incorrect parts immediately to the vendor
• Drive parts related KPIs: Monitor parts margin, pending credits, shop consumables inventory and Material spend; Communicate to General Manager as needed to discuss optimization
• Coordinate parts invoicing: Ensure parts invoices are posted daily in CCC One – make corrections as necessary
• Support Body Technicians with parts knowledge: Supply reference materials to Technicians to ensure proper parts usage as needed; Keep up on laws and regulations of parts installation
• Lead Parts Team (if applicable): Serve as a mentor and direct the activities of the Parts Assistant

Parts Manager

Manager

• Meet or exceed location revenue goals and other KPIs
• Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency
• Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint
• Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed
• Ensure all repairs are in line with Crash Champions and I-Car quality standards
• Complete shop payroll and staffing in a timely manner
• Communicate with team (Body Technicians, Collision Estimator, Parts Managers) to ensure production is moving as needed
• Write complete estimates after full disassembly and damage discovery
• Responsible for understanding all teammate position requirements, interviewing, and hiring the best candidates for roles

General Manager

• Schedule customer appointments for collision repair and estimates in accordance with established Standard Operating Procedures
• Professionally manage a high volume of inbound and outbound customer communications
• Assist customers with rental car reservations and tow scheduling
• Demonstrate a strong sense of urgency while effectively managing daily workload
• Communicate with empathy, confidence, and professionalism in all customer interactions
• Respond to customer inquiries by clarifying needs, researching information, and executing appropriate next steps
• Resolve customer concerns through active listening and effective use of internal resources
• Multitask across multiple systems and communication channels to ensure accuracy and efficiency
• Follow departmental processes and procedures to maintain assignment accuracy and data integrity
• Safeguard customer and company information and maintain confidentiality at all times
• Maintain company-issued equipment in proper working conditions and promptly report issues
• Consistently act in a manner that supports positive outcomes and high-quality customer experience
• Perform other duties as assigned

Customer Experience Associate

Data Analyst

• Assist in developing and maintaining SQL queries, datasets, and data transformations to support reporting and analytics initiatives
• Support the creation of dashboards and reports (Power BI or similar tools) to communicate insights across the business
• Work with the Data Engineering team to understand and contribute to ETL/data pipeline processes and data integration from multiple sources (APIs, flat files, internal systems)
• Help validate data accuracy, troubleshoot discrepancies, and ensure data quality and consistency
• Participate in Agile ceremonies (stand-ups, sprint planning) and collaborate across teams
• Assist in documenting data processes, data dictionaries, and workflows
• Analyze datasets to identify trends, patterns, and opportunities to improve business performance
• Translate business questions into data-driven insights with guidance from senior team members

Data Analytics Intern

Financial Planning and Analysis

• Assist in the preparation of the company’s monthly, quarterly, and yearly consolidated financial statements and financial reporting packages.
• Perform detailed financial statement tie-outs, ensuring accuracy across the balance sheet, income statement, cash flow statement, and supporting schedules.
• Collaborate with key stakeholders to identify potential technical accounting issues from new guidance or changes to the business, including staying current on new U.S. GAAP pronouncements and reporting developments.
• Research and draft technical accounting memos to provide guidance to internal teams for complex transactions, such as leases, business combinations, and debt.
• Assist in the development of internal control processes and requirements associated with financial reporting, and other technical areas.
• Maintain reconciliations for complex accounting areas such as debt, contingent consideration, and equity.
• Drive continuous improvement in the financial reporting process, focusing on speed, accuracy, and automation.
• Implement best practices, standardize reporting templates, and identify opportunities to enhance system capabilities.

Manager, Financial Reporting

• Company-wide monitoring and execution of asset management processes and procedures
• Work with IT management on building out and maintaining a sustainable ITAM capability
• Manage IT assets throughout the lifecycle including tracking, purchasing, imaging, shipping, and receiving
• Drive standardization of asset management best practices and collaborate with internal IT teams, vendors, and business stakeholders
• Participate in policy creation and development

Desktop Support Specialist

• Manage and complete all parts ordering
• Communicate with parts vendors to order parts as needed
• Partner with Repair Planners to ensure parts accuracy
• Regularly track parts status and communicate with vendor on parts status as needed
• Receive and mirror match delivered parts to repair orders
• Inspect parts for damage upon delivery within two hours of expected drop off
• Return incorrect parts immediately to the vendor
• Monitor parts margin, pending credits, shop consumables inventory and Material spend
• Ensure parts invoices are posted daily in CCC One
• Supply reference materials to Technicians to ensure proper parts usage
• Keep up on laws and regulations of parts installation
• Serve as a mentor and direct the activities of the Parts Assistant