Customer Service Representative

Crash Champions

Customer Service Representative supporting customers and administrative operations at Crash Champions, a U.S. collision repair service company.

Posted 8/11/2026full-timeKnoxville • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $10 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and interpersonal skills while managing high volumes of communication. Proficient in clerical and administrative support, including handling receivables and payables, and maintaining organized records.

Highest-signal resume keywords

Customer Service SkillsClerical SupportAnalytical SkillsMultitasking AbilitiesOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Accounting System EntrySpreadsheet ManagementMonth-End Statement Balancing

Soft Skills

Interpersonal SkillsProblem-Solving SkillsAttentivenessPatience

Industry Keywords

ReceivablesPayablesClerical SupportAdministrative Support

About the role

Key responsibilities & impact

Greet and assist all customers and prospective customers promptly and professionally
Maintain a clean workspace as the first point of contact for customers
Manage incoming phone calls, walk-in business, and written correspondence
Direct customer matters to the appropriate person or department
Provide clerical and administrative support to General Managers and Service Advisors
Handle receivables and payables
Enter information into the accounting system and spreadsheets
Balance month-end statements
Perform other related duties as assigned

Requirements

What you’ll need

Interpersonal and customer service skills
Analytical and problem-solving skills
Multitasking and organizational skills
Ability to answer a high volume of calls and/or emails daily
Attentiveness and patience

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus (“Cash From Crash”)
5 Paid Holidays