Crash Champions

Art Director

• Manage and complete all parts ordering
• Communicate with parts vendors to order parts as needed
• Partner with Repair Planners to ensure parts accuracy
• Regularly track parts status and communicate with vendor on parts status as needed
• Receive and mirror match delivered parts to repair orders
• Inspect parts for damage upon delivery within two hours of expected drop off
• Return incorrect parts immediately to the vendor
• Monitor parts margin, pending credits, shop consumables inventory and Material spend
• Ensure parts invoices are posted daily in CCC One
• Supply reference materials to Technicians to ensure proper parts usage
• Keep up on laws and regulations of parts installation
• Serve as a mentor and direct the activities of the Parts Assistant

Parts Manager

• Manage and complete all parts ordering: Quickly and accurately order parts based on initial estimates and supplements;
• Communicate with parts vendors to order parts as needed;
• Partner with Repair Planners to ensure parts accuracy
• Monitor deliveries: Regularly track parts status and communicate with vendor on parts status as needed;
• Update Repair Planner accordingly
• Receive and check in parts: Receive and mirror match delivered parts to repair orders and ensure all parts are placed and accounted for on the parts cart
• Inspect delivered parts for quality: Inspect parts for damage upon delivery within two hours of expected drop off
• Return incorrect parts: Return incorrect parts immediately to the vendor
• Drive parts related KPIs: Monitor parts margin, pending credits, shop consumables inventory and Material spend;
• Communicate to General Manager as needed to discuss optimization
• Coordinate parts invoicing: Ensure parts invoices are posted daily in CCC One – make corrections as necessary
• Support Body Technicians with parts knowledge: Supply reference materials to Technicians to ensure proper parts usage as needed;
• Keep up on laws and regulations of parts installation
• Lead Parts Team (if applicable): Serve as a mentor and direct the activities of the Parts Assistant

Customer Support

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
• Clean workspace, this is the first point of contact our customers have with our facility.
• Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
• Provide clerical and administrative support to the General Managers and Service Advisors.
• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
• Perform other related duties as assigned

Customer Service Representative

Producer

• Assign jobs: to Body Technicians and maintain proper job mix to ensure smooth production flow through all departments
• Coordinate repairs: Coordinate supplements with Body Technicians and Repair Leader(s); coordinate sublet repairs
• Review work with Technicians and support with issues/questions about repairs when needed
• Ensure on-time delivery: Ensure production is moving as needed to meet timely delivery requirements
• Maintain safe production environment: Ensure production space is safe and clean, i.e. properly maintained equipment and personal protective equipment usage
• Perform Quality Assurance: Perform in person quality checks of work and be able to ensure vehicle repairs are completed timely in accordance with proper repair procedures (ALLDATA, OE guidelines, etc.)
• Lead team: Ability to lead team of Body Technicians toward unified goals as discussed in daily/weekly meetings

Production Manager

Accounts Payable

• Review, verify, and process statements according to payment terms.
• Reconcile accounts payable transactions and monitor accounts to ensure payments are up to date.
• Ensure adherence to internal controls and compliance with company policies and procedures.
• Resolve vendor issues to ensure processing of payments in a timely manner, according to their payment terms.
• Requires a general knowledge of internal processes, reconciliation of statements, posting invoices, creating payment journals, scheduling payments, importing invoices, and explaining remittance statements.
• Provide customer support by responding to billing inquiries via email/phones.
• Utilize various tools to research and troubleshoot to determine the appropriate solution to inquiries to resolve payment discrepancies.
• Provide support for month-end financial close and reporting, working directly with the accounting team and leaders.
• Take complete ownership and accountability by assisting, researching, and resolving issues quickly and accurately.
• Other Duties as assigned

Accounts Payable Specialist

Human Resources

• Provide strategic HR leadership across multi-state operations, aligning people’s initiatives with business goals.
• Manage, coach, and develop HR Business Partners supporting assigned regions.
• Advise and coach Operations leaders (VPs, DOs, GMs) on performance management, leadership development, and organizational effectiveness.
• Lead succession planning for GM and DO positions.
• Manage the regional HR budget and monitor ROI for HR initiatives.
• Implement strategies to improve body technician and shop retention.
• Drive initiatives to enhance employee engagement scores across the region.
• Lead complex employee relations activities, including investigations, corrective actions, conflict resolution, and escalation management.
• Ensure compliance with federal, state, and local employment laws, with expert-level knowledge of California regulations (wage & hour, leaves, meal/rest periods, etc.).
• Oversee workforce planning, staffing needs, and collaborate with Talent Acquisition to support hiring, onboarding, and capacity planning.
• Analyze HR data and trends (turnover, labor spend, overtime, ER cases, staffing) to make recommendations that improve operational efficiency and retention.
• Support change management initiatives for acquisitions, new market integrations, reorganizations, and cultural transformations.
• Drive talent development through coaching, succession planning, and facilitation of leadership training and engagement efforts.
• Partner with HR Centers of Excellence (Compensation, Benefits, Payroll, Safety, Talent) to ensure consistent delivery of HR services.
• Build strong relationships and work collaboratively with teams to meet shared goals; promote mutual trust and support teammates.
• Ensure consistent application of HR policies and provide guidance on interpretation, best practices, and issue resolution.
• Hold self and others accountable for meeting commitments, focusing on quality results, monitoring progress, and driving continuous improvement.

Director, HR

• The intern will support the Leave of Absence (LOA) team in managing employee leave processes.
• Responsibilities include drafting and sending leave-related communications, tracking documentation deadlines, following up on missing paperwork, and assisting with return-to-work coordination.
• The intern will also help update employee leave status in ADP, apply PTO to timecards, and gather pay information for disability claims.
• Assist with drafting and processing leave notices and termination letters, ensuring accuracy and timely delivery.
• Manage FedEx labels and documentation delivery for leave-related paperwork.
• Send follow-up communications when required documentation has not been received.
• Support return-to-work coordination by proactively requesting medical releases and confirming return dates for caregiver, military, and bonding leaves.
• Help gather pay statements and last-day worked information for STD and LTD claims.
• Apply PTO to timecards and update leave status in ADP.
• Participate in a mini-process improvement project toward the end of the internship to suggest ways to make leave tracking, communications, or documentation workflows more efficient.

HR Intern – Leave of Absence

Account Manager

• Develop and execute strategic account plans tailored to each national partner to ensure long-term growth and retention.
• Identify expansion opportunities within existing or new accounts to drive revenue and service penetration.
• Collaborate with leadership to align account goals with broader company objectives.
• Serve as the primary point of contact for national clients, maintaining strong, trusted relationships across all levels of partner organizations.
• Facilitate regular business reviews and strategic meetings to align performance, expectations, and goals.
• Act as the voice of the customer internally, advocating for the account needs while balancing operational capabilities.
• Track key account metrics (including but not limited to) volume, revenue, estimate accuracy, customer satisfaction, cycle time, and any additional carrier KPIs.
• Provide detailed reporting and analysis to both internal stakeholders and external partners to highlight performance trends and improvement areas.
• Utilize data to drive actionable insights and enhance the overall partnership experience.
• Quickly address and resolve account-level issues by coordinating with internal teams and stakeholders.
• Lead root cause analyses and implement corrective action plans to address recurring problems or breakdowns in processes.
• Maintain a solutions-oriented approach that balances customer satisfaction with operational efficiency.
• Partner closely with operations, finance, legal, marketing, and training teams to ensure seamless execution of account initiatives and programs.
• Lead or participate in cross-functional initiatives aimed at improving the partner experience and strengthening relationships.
• Ensure that all account activities align with contractual terms and service level expectations.
• Participate in contract renewal negotiations and assist in the onboarding of new strategic accounts.
• Maintain documentation of all agreements, renewals, and compliance-related activities.
• Identify process inefficiencies and propose innovative solutions to enhance the service experience for national partners.
• Lead initiatives that improve consistency, quality, and communication across the account lifecycle.
• Stay informed of industry trends, customer expectations, and competitor offerings to maintain a competitive edge.
• Travel to client site visits, strategic meetings, performance reviews, and industry events.

National Account Manager

• Assist the Workers Compensation team by drafting and processing termination and accommodation letters, managing new claim notifications, and maintaining accurate claim trackers.
• Coordinate timely responses to claim inquiries, validate missed work hours through documentation review, and support return-to-work efforts through follow-up communications.
• Provide necessary documentation to adjusters and run wage reports as requested.
• Support inbound and outbound calls with various stakeholders including team members, nurses, adjusters, attorneys, and business leaders.

HR Intern – Workers Compensation

Accounting Manager

• Support the accounting and financial reporting teams by assisting with month-end close activities, financial analyses, and process documentation while gaining hands-on experience across core accounting functions.
• Prepare and complete account reconciliations across various general ledger accounts.
• Record journal entries, including recurring, adjusting, and consolidation entries.
• Support the month end close cycle and gain hands on experience with accounting operational workflows.
• Assist with tie outs of financial statements and supporting schedules.
• Prepare supporting documentation for financial statement footnote disclosures.
• Perform balance sheet and P&L fluctuation analysis to identify drivers behind period over period changes.
• Run reports and general ledger detail queries to support accounting and financial reporting teams.
• Extract and query financial data from ERP/reporting systems for journal entry creation and ad hoc requests.
• Participate in efficiency and automation initiatives, including the utilization of Power BI or Alteryx.
• Collaborate with cross departmental team members to resolve Finance Operations questions.

Accounting Intern

Manager

• Meet or exceed location revenue goals and other KPIs
• Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency
• Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint
• Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed
• Ensure all repairs are in line with Crash Champions and I-Car quality standards
• Ensure production staff adheres to punch-in/out guidelines and flag-hour procedures for weekly payroll processing
• Communicate with team to ensure production is moving as needed to meet delivery requirements
• Write complete estimates after full disassembly and damage discovery
• Responsible for understanding all teammate position requirements, interviewing, and hiring the best candidates

Collision Center General Manager

Data Scientist

• Develop and maintain dashboards, reports, and financial models to track KPIs across departments.
• Use machine learning and statistical techniques to forecast revenue, cost trends, and operational efficiency.
• Work closely with Finance, Operations, Business Development, and other departments to translate complex data into actionable insights.
• Optimize data processes, automate reporting, and ensure real-time access to critical business metrics.
• Ensure accuracy and consistency of financial and operational data across all reporting platforms.
• Utilize SQL, Python, R, Power BI, or other analytics platforms to generate insights.

Director of Data Science/Analytics, Finance Operations

Data Engineer

• The Senior Data Engineer plays a critical role in advancing Crash Champions’ enterprise data strategy by designing, developing, and maintaining scalable data solutions that support business intelligence, analytics, and operational reporting.
• This role is responsible for building and optimizing data pipelines, integrating data from diverse sources, and modernizing legacy systems to ensure the delivery of high-quality, reliable, and accessible data.
• The Senior Data Engineer will work closely with the Data Manager, Director of Data Analytics, and key business stakeholders to translate complex business requirements into efficient technical solutions that drive informed decision-making across the organization.
• Design and engineer robust data solutions by collaborating with the Data and Reporting teams to gather business requirements, define use cases, create technical designs, and implement scalable solutions for data analysis, reporting, and system integration.
• Serve as a technical liaison in cross-functional environments, effectively communicating complex data concepts and delivering actionable insights to business and functional leaders.
• Develop complex SQL queries, data transformations, aggregations, stored procedures, and triggers to support enterprise data needs.
• Design and implement technical/data architecture for Operational Data Stores (ODS) and Data Warehouses using the Kimball methodology.
• Build and maintain SSIS ETL packages within SQL Server Data Tools (SSDT), ensuring performance and scalability.
• Manage individual workload and task prioritization using Agile Scrum practices, participating in sprint planning and daily standups.
• Conduct unit, system, and integration testing to validate the accuracy and performance of all developed code and database objects.
• Create and maintain comprehensive documentation for data integration solutions, including data dictionaries, process/data flow diagrams, and runbooks to support ongoing operations and future development.

Senior Data Engineer

Project Manager

• Manage multiple projects simultaneously across planning, permitting, construction, and close-out stages.
• Develop and maintain project schedules, budgets, and reporting tools.
• Coordinate with architects, engineers, contractors, and vendors to ensure design and scope alignment.
• Lead weekly construction meetings and provide status updates to leadership.
• Review and approve contracts, change orders, and pay applications.
• Ensure compliance with safety regulations, building codes, and company standards.
• Conduct regular site visits to monitor progress and quality control.
• Manage RFI (Request for Information) and submittal processes.
• Resolve conflicts and issues that arise in the field or with stakeholders.
• Provide accurate forecasting and cost tracking throughout the project lifecycle.

Construction Project Manager

Attorney

• Assist the operations team with litigation matters, including drafting responses to complaints.
• Communicate with local governments on land use and zoning matters.
• Draft, review, interpret, and summarize lease provisions.
• Support the real estate team in resolving landlord disputes.
• Collaborate with a team of four lawyers and a paralegal on various legal projects as needed.

Parts Manager

Parts Manager

Customer Service Representative

Production Manager

Accounts Payable Specialist

Director, HR

HR Intern – Leave of Absence

National Account Manager

HR Intern – Workers Compensation

Accounting Intern

Collision Center General Manager

Director of Data Science/Analytics, Finance Operations

Senior Data Engineer

Construction Project Manager

Legal Intern