CPM International

Support Engineer

• Understand and respond to client's requests.
• Analyse the client's situation to reply to them quickly and efficiently.
• Identify technical incidents, apprehend them, and provide an appropriate solution.
• Offer adequate solutions with a positive approach.
• Organise product returns and follow up on exchanges and repairs.
• Handle tech queries over email and chat and strive for first-contact resolution.

Technical Support Agent, French Market

• Provide first-line support to B2C customers on Masimo Consumer’s online portfolio of products via multiple contact channels in both German and English.
• Answer questions from existing and prospective customers about availability, features, order processing including payment, returns, cancellations, refunds and lost in transit matters.
• Action return requests and refunds in a smooth, timely and customer-centric manner.
• Answer inbound contacts from customers (or potential customers) who have questions and/or need help with consumer electronics, help with troubleshooting, identify and escalate priority issues to next-level support when appropriate.
• Proactively spot, drive and convert sales opportunities.
• Upsell and cross sell across the designated categories.
• Ensure customer satisfaction through end-to-end management of each request.

Order Management, Sales and Technical Support Advisor, German Market

Customer Support

Who We Are: CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.
Our client: Is a global leader in household and healthcare products, dedicated to improving the lives of people everywhere. With a portfolio of iconic brands, they're committed to sustainability, innovation, and social responsibility. We're seeking passionate Customer Service Representatives to join our team and deliver exceptional experiences to our valued customers.
What’s your Mission?: Customer Support: Provide top-notch support to customers through various channels (phone, email, chat, social media) by addressing inquiries, resolving issues, and offering tailored solutions.
Product Knowledge: Develop a deep understanding of our product range to accurately answer questions and assist customers effectively.
Problem-Solving: Analyse customer concerns, identify root causes, and implement effective solutions to ensure customer satisfaction.
Brand Advocacy: Promote our brand values and foster positive customer experiences through every interaction.

Technical Support Agent, French Market

Order Management, Sales and Technical Support Advisor, German Market

Customer Service Representative, Greek and English – Substitute