Customer Success Manager
CivicPlus
Technical Support Agent, French Market
CPM International
full-time
Posted on:
Origin: • 🇪🇸 Spain
Visit company websiteSalary
💰 €21,000 per year
Job Level
Mid-LevelSenior
About the role
- Understand and respond to client's requests.
- Analyse the client's situation to reply to them quickly and efficiently.
- Identify technical incidents, apprehend them, and provide an appropriate solution.
- Offer adequate solutions with a positive approach.
- Organise product returns and follow up on exchanges and repairs.
- Handle tech queries over email and chat and strive for first-contact resolution.
Requirements
- A fluent level of French (spoken and written).
- A high level of English.
- You are very well organised and have excellent interpersonal skills.
- You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions.
- Within our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo range.
- You know how to work within a team.
- You adjust quickly to new environments, and you can follow procedures and deal with deadlines.
