CPM International

Order Management, Sales and Technical Support Advisor, German Market

CPM International

full-time

Posted on:

Origin:  • 🇸🇰 Slovakia

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Salary

💰 €19,000 per year

Job Level

Mid-LevelSenior

About the role

  • Provide first-line support to B2C customers on Masimo Consumer’s online portfolio of products via multiple contact channels in both German and English.
  • Answer questions from existing and prospective customers about availability, features, order processing including payment, returns, cancellations, refunds and lost in transit matters.
  • Action return requests and refunds in a smooth, timely and customer-centric manner.
  • Answer inbound contacts from customers (or potential customers) who have questions and/or need help with consumer electronics, help with troubleshooting, identify and escalate priority issues to next-level support when appropriate.
  • Proactively spot, drive and convert sales opportunities.
  • Upsell and cross sell across the designated categories.
  • Ensure customer satisfaction through end-to-end management of each request.

Requirements

  • Fluent level in both written and spoken German & English.
  • Interest in new technologies and audio devices.
  • Technical support experience is an advantage.
  • Previous experience in a direct consumer support or sales role would be a plus.
  • Experienced with home network troubleshooting and configuration including wireless configuration, router settings, and Internet security software.
  • Knowledge of home audio/visual equipment, connections and audio/video formats.
  • Attention to detail and problem solving skills.
  • Positive attitude and excellent interpersonal skills.