Support Engineer

• Handle escalations from Product Support, providing advanced technical assistance for Enterprise Standard customers.
• Investigate, reproduce, and resolve complex technical issues across n8n’s ecosystem.
• Partner with Enterprise Support for high-value account incidents and with Engineering/Product teams to report, triage, and resolve product issues.
• Support Enterprise Standard customers by balancing procedural troubleshooting with customized solutions.
• Work with Docker or Kubernetes and cloud infrastructure (AWS/GCP/Azure) to deploy and debug automation environments.
• Debug APIs, webhooks, authentication flows, networking issues, and PostgreSQL-related problems.
• Create and document troubleshooting steps, build internal playbooks for recurring escalations, and improve knowledge bases.
• Suggest workflow and tooling improvements to increase resolution efficiency and improve customer experience.
• Serve as a technical mentor to Product Support Engineers and participate in structured escalation workflows and incident management.

Support Engineer

Customer Support Engineer

Senior Specialist, Technical Support

Order Management, Sales and Technical Support Advisor – Spanish Market

Order Management, Sales and Technical Support Advisor, German Market