Support Engineer

• Handle escalations from Product Support, providing advanced technical assistance for Enterprise Standard customers.
• Investigate, reproduce, and resolve complex technical issues across n8n’s ecosystem.
• Partner with Enterprise Support for high-value account incidents and with Engineering/Product teams to report, triage, and resolve product issues.
• Support Enterprise Standard customers by balancing procedural troubleshooting with customized solutions.
• Work with Docker or Kubernetes and cloud infrastructure (AWS/GCP/Azure) to deploy and debug automation environments.
• Debug APIs, webhooks, authentication flows, networking issues, and PostgreSQL-related problems.
• Create and document troubleshooting steps, build internal playbooks for recurring escalations, and improve knowledge bases.
• Suggest workflow and tooling improvements to increase resolution efficiency and improve customer experience.
• Serve as a technical mentor to Product Support Engineers and participate in structured escalation workflows and incident management.

Support Engineer

Senior Specialist, Technical Support

Order Management, Sales and Technical Support Advisor – Spanish Market

Order Management, Sales and Technical Support Advisor, German Market