Support Engineer

• Provide first-line support to B2C customers on Masimo Consumer’s online portfolio of products via multiple contact channels in both Spanish and English.
• Answer questions from existing and prospective customers about availability, features, order processing including payment, returns, cancellations, refunds and lost in transit matters.
• Action return requests and refunds in a smooth, timely and customer-centric manner.
• Answer inbound contacts from customers (or potential customers) who have questions and/or need help with consumer electronics, help with troubleshooting, identify and escalate priority issues to next-level support when appropriate.
• Proactively spot, drive and convert sales opportunities.
• Upsell and cross sell across the designated categories.
• Ensure customer satisfaction through end-to-end management of each request.

Order Management, Sales and Technical Support Advisor – Spanish Market

Customer Support Engineer

Senior Specialist, Technical Support

Support Engineer

Order Management, Sales and Technical Support Advisor, German Market