CPM International

Customer Service Representative, Greek and English – Substitute

CPM International

full-time

Posted on:

Origin:  • 🇪🇸 Spain

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Salary

💰 €14 per year

Job Level

Mid-LevelSenior

About the role

  • Who We Are: CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. Our client: Is a global leader in household and healthcare products, dedicated to improving the lives of people everywhere. With a portfolio of iconic brands, they're committed to sustainability, innovation, and social responsibility. We're seeking passionate Customer Service Representatives to join our team and deliver exceptional experiences to our valued customers. What’s your Mission?: Customer Support: Provide top-notch support to customers through various channels (phone, email, chat, social media) by addressing inquiries, resolving issues, and offering tailored solutions. Product Knowledge: Develop a deep understanding of our product range to accurately answer questions and assist customers effectively. Problem-Solving: Analyse customer concerns, identify root causes, and implement effective solutions to ensure customer satisfaction. Brand Advocacy: Promote our brand values and foster positive customer experiences through every interaction.

Requirements

  • Language Proficiency: Fluency in Greek with excellent written and verbal communication skills. English Language Skills: Strong English language proficiency (written and spoken). Customer Focus: A genuine passion for helping people and delivering exceptional customer service. Empathy: The ability to understand and respond to customer needs with empathy and compassion. Organisational Skills: Strong attention to detail and the ability to manage multiple tasks efficiently. Problem-Solving: A proactive approach to problem-solving and a commitment to finding innovative solutions.