CPLUG - Central PA Linux User Group

Product Marketing

• Translate positioning into feature-level messaging
• Take CareerPlug's established brand positioning and operationalize it at the feature, integration, and product update level
• Build the talk tracks, customer outcomes, and language the rest of the company uses to talk about features
• Pressure-test feature messaging with sales and partner-facing teams to make sure it works in the real conversations they're having
• Write product content that inspires prospective and current customers
• Author GTM blog posts for product launches and integration announcements
• Write product page copy, plan and pricing page copy, integration page copy, and feature page copy
• Draft customer-facing emails for product updates that warrant them, in partnership with the Director of Marketing
• Build a consistent customer story practice
• Surface, capture, and turn customer experiences into case studies and shorter-form stories
• Maintain a current library segmented by industry, franchise size, and use case
• Own product-related sales enablement
• Build and maintain the product-specific assets sales and partner-facing teams need: screenshots, gifs, feature talk tracks, and demo flow guidance
• Keep our demo environment ready for prime time
• Use data and insights to inform the work
• Pull and interpret customer engagement data, product usage metrics, and content performance independently
• Maintain ongoing awareness of the competitive landscape and bring relevant intelligence into positioning and messaging decisions
• Contribute to email programs and webinars owned by other teams

Product Marketing Manager

Customer Success Manager

• Review, evaluate, and develop strategic plans to increase the adoption of paid subscriptions
• Conduct partnership meetings with partners in your book of business
• Build and lead new partner launch and training virtual sessions
• Facilitate, create, and share educational content with partners to help establish CareerPlug as a thought leader, increase CareerPlug's brand awareness, and drive adoption
• Travel to and attend partner conferences as needed (~33% of the time)

Partner Success Manager

DevOps Engineer

• Own and operate CareerPlug's AWS infrastructure, keeping production systems healthy, secure, right-sized, and cost-effective
• Manage and improve CI/CD pipelines (CircleCI, GitHub Actions) to ensure fast, reliable builds and deploys for product engineers
• Contribute to the infrastructure that supports AI-augmented development
• Own local development environments and staging environments, ensuring engineers can set up and trust their environments for daily work
• Monitor alerting and observability infrastructure; respond to on-call incidents and conduct post-incident reviews
• Write clean, well-documented infrastructure-as-code, pipeline configurations, and automation scripts
• Proactively communicate infrastructure changes, system health, and risks clearly to engineering leadership

Senior DevOps Engineer

Customer Support

• Provide frontline support for clients: Incoming Phone support
• Email support
• Triaging/setting up consultative calls for Hiring Experts (Consultants)
• Meet individual and team metrics (Phone and email SLA, volume worked, average handle time, and quality of interaction scores)
• Help each client adopt the product by explaining features and troubleshooting
• Escalate wisely to Consultants, Tier 2, or managers
• Stays on top of communication and team/company updates through proactive, clear, and honest communication via Slack, emails, and meetings

Product Marketing Manager

Partner Success Manager

Senior DevOps Engineer

Client Support Specialist