Cox Enterprises

Solutions Engineer

• Represent the technical expertise of RapidScale and act to position RapidScale as an agnostic trusted advisor to customers in the sales process
• Provide Pre-Sales technical support to the go-to-market team to drive revenue and cloud adoption
• Conduct full technical discovery and assessment workshops to identify pain points and gather business and technical requirements.
• Consult with prospects and architect solutions aligned with the identified customer requirements by leveraging the Well-Architected Framework methodology
• Produce cost and labor estimates and SOWs for potential projects
• Collaborate and participate in the creation of technical collateral, documentation, pitch and presentation materials (e.g. SOWs, HLDs, Decks, Reference Architectures)
• Provide technical training sessions and workshops for Sales and Go to Market staff
• Clearly document and communicate proposed architectures to implementation teams during and after the pre-sales cycle to validate and verify project success
• Interface with the Product team and provide feedback for improving product quality and capabilities by leveraging information gathered in field engagements
• Provide thought leadership by speaking at industry events such as trade shows, panels or marketing events as well as publishing blog posts, white papers and participating in case studies

Senior AWS Pre-Sales Solutions Architect – East

Manager

• The Portfolio Manager manages and grows a portfolio of dealer clients across the Provo, Utah territory with lines of credit ranging from $50,000 to $2.5M within an assigned geographic territory
• Optimize each client’s use of the line of credit within an assigned portfolio whose lines of credit range from $50,000 to $2,500,000 by acting as floor plan subject matter expert to their portfolio of clients
• Achieve goals and performance targets as set by the company by regularly engaging with clients in person or virtually by collaborating with internal partners to drive revenue and maximize profitability through prudent account management, controlled growth and risk mitigation
• Educate clients on desired performance behaviors, self-service options, and best practices and coach them to ensure compliance with company policies and expectations
• Collect and analyze client financial information and various internal reports and dashboards to assess and monitor dealer performance and address with the dealer as appropriate to drive growth and manage risk
• Collaborate and strategize with Risk and Recovery department with pre-default risk mitigation and post default collection efforts on defaulted accounts within a specified timeframe
• Minimize loss and maximize recovery
• Detailed documentation in Salesforce all prudent conversations, activities and client interactions as required by the company KPI’s
• Responsible for onboarding new clients to ensure a positive and successful client experience

Portfolio Manager

Operations

• Input accurate vehicle information into the AS400 computer using a handheld device for each vehicle received at the Auction
• Affix barcode/stock number sticker on each vehicle received
• Associate Tracker device to WO# and install on OBD port or strap 2nd generation tracker around steering wheel
• Place work order numbers and routing labels on vehicles upon entry
• Flag "no key" cars
• Direct transporters to proper car drop zone
• Report transport damage as needed
• Take digital image of vehicle upon receipt
• Provide proper sale identification windshield code to the person who is driving vehicle through the registration/check-in area
• Visibly demonstrate safety commitment by following all safety and health procedures
• Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence
• Perform other duties as assigned by manager or supervisor

Vehicle Operations Logistics Specialist I

Account Executive

• You’ll drive revenue growth by developing new business across your territory, guiding customers through complex fleet challenges and maintaining strong relationships from first conversation through handoff to account management.
• Achieve and exceed annual sales targets and fleet management solutions and related services.
• Develop and execute sales strategies to grow the customer base and enter new markets.
• Lead complex sales cycles using consultative and Challenger-based approaches to close high-value deals.
• Partner with fleet customers to understand their operational needs, pain points and business objectives.
• Deliver tailored proposals and presentations that clearly communicate value.
• Maintain a healthy, accurate pipeline using CRM tools (e.g. Salesforce) with reliable forecasting.
• Share actionable insights on industry trends, market shifts and emerging fleet challenges.
• Prepare and present customer reports by collecting and analyzing key data.
• Collaborate cross-functionally to ensure seamless customer experiences and long-term account growth.
• Own $5-10M in new business development, managing accounts until transition to the account management team.

Regional Sales Account Executive – Fleet Services

• Provide Pre-Sales technical support to the GTM Team to drive revenue and cloud adoption
• Conduct full technical discovery and assessment workshops to identify pain points and gather business and technical requirements
• Architecture client solutions to meet client requirements using a well architected framework methodology
• Clearly communicate proposed architectures in the pre-sales cycle for early validation and verification to the internal teams responsible for implementing and providing ongoing support
• Be a technology evangelist and educate prospects and customers on the cloud solution that makes the most sense for their business and technology requirements
• Interface with Product Marketing and provide feedback for improving product quality and capabilities by leveraging information gathered in field engagements
• Collaborate in the creation of technical collateral (e.g. SOWs, HLDs), and help develop sales staff by providing formal training
• Produce cost and labor estimates and SOWs for potential projects
• Provide thought leadership by speaking at industry events such as trade shows, panels or marketing events as well as publishing blog posts, white papers and participating in case studies

Senior Azure Pre-Sales Solutions Architect – East

Customer Support

• Provides technical customer support to ensure that all customers are satisfied with the products and services
• Engages with customers to ensure understanding of product / service capabilities and operations
• Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties
• Works directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues
• Responsible for routine customer questions relating to product usage within Xtime support
• Provides support for technical issues relating to the Cox Automotive suite of products
• Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards

Technical Customer Care Specialist I - Xtime

• Provide leadership for titling operations actions and compliance
• Supervise and coordinate the work of title supervisors and individual contributors
• Collaborate with the Director, Used Car Operations to set goals and priorities
• Optimize the CVD titling process
• Drive the productivity of the titling team
• Ensure compliance with state and governmental title requirements
• Use tools and analyze data to ensure quality and reliability of services
• Prepare programs for training and development of personnel
• Collaborate with product team to improve consumer-facing workflows
• Estimate staffing needs and assign work to meet targets
• Collaborate with Business Analyst to compile metrics and identify efficiency methods