Cox Enterprises

Technical Customer Care Specialist I - Xtime

Cox Enterprises

full-time

Posted on:

Location Type: Hybrid

Location: Overland Park • Kansas • Pennsylvania • United States

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Salary

💰 $17 - $25 per hour

About the role

  • Provides technical customer support to ensure that all customers are satisfied with the products and services
  • Engages with customers to ensure understanding of product / service capabilities and operations
  • Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties
  • Works directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues
  • Responsible for routine customer questions relating to product usage within Xtime support
  • Provides support for technical issues relating to the Cox Automotive suite of products
  • Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards

Requirements

  • High School Diploma/GED
  • Generally, less than 2 years of experience
  • Ability to troubleshoot and document issues related to system performance and functionality
  • Excellent communication skills (Verbal and Written)
  • Strong problem-solving/troubleshooting skills
  • Strong interpersonal skills and attention to detail
  • Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours
  • Ability to work independently as a team to deliver on individual and business goals
Benefits
  • Employees are eligible to receive a minimum of sixteen hours of paid time off every month
  • Seven paid holidays throughout the calendar year
  • Eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
  • Health care insurance (medical, dental, vision)
  • Retirement planning (401(k))
  • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingtechnical supportsystem performancesystem functionality
Soft skills
communication skillsproblem-solvinginterpersonal skillsattention to detail
Certifications
High School DiplomaGED