High School Diploma/GED and 3 years experience in a related field
Previous technical support experience with hands‑on troubleshooting of hardware and software in a Windows environment
Proficiency troubleshooting Windows applications, hardware issues, and basic networking (including support for network printers)
Strong customer service skills
Excellent oral and written communication skills
Ability to independently schedule calls, manage multiple projects, prioritize tasks
Strong follow‑up and follow‑through skills
Detail‑oriented with strong organizational skills
Ability to think critically and creatively solve technical challenges
Highly self‑motivated, proactive, with the ability to take ownership of projects

Benefits

Health insurance
401(k)
Paid time off (minimum of sixteen hours per month)
Seven paid holidays
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supporttroubleshootingWindows applicationshardware issuesbasic networkingnetwork printerssoftware applications configurationscanning systemsarchiving systemspayment solutions

Soft Skills

customer serviceoral communicationwritten communicationproject managementtask prioritizationfollow-up skillsorganizational skillscritical thinkingcreative problem solvingself-motivation

Certifications

High School DiplomaGED