Enterprise Account Executive
CareAcademy
SFDC
Customer Care Specialist II
Cox Enterprises
full-time
Posted on:
Origin: • 🇺🇸 United States • Kansas, Utah, Vermont
Visit company websiteSalary
💰 $0 per year
Job Level
Mid-LevelSenior
Tech Stack
SFDC
About the role
- Help customers via inbound call queue, support ticketing systems, and/or through established customer engagement.
- Develop and maintain positive relations with customers; respond to inquiries regarding products, features, and services.
- Address fulfillment, billing, account management, technical, and configuration issues; provide Tier 1 support and troubleshooting.
- Refer complex, unexpected, or recurring issues to internal experts and document customer inquiries, status, and resolution.
- May provide one-on-one training for customers; apply security tools/processes to assess customer records; work across teams and follow up.
- Serve as customer care agent for assigned customer base or product area; determine problem source and escalate when necessary.
- Build working relationships with customer representatives and cross-functional teams.
Requirements
- Minimum- High School Diploma/GED and 3 years’ experience in a related field.
- OR any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience.
- OR 5 years’ experience in a related field.
- Strong technical skills (Microsoft Office, Salesforce.com, or similar CRM, contact center software).
- Preferred- Automotive industry software support experience.
- Preferred- Contact Center Operations experience (telecom, workforce management, forecasting, call monitoring, etc.).
- Must clear a pre-employment drug test (no marijuana test administered for this position).
- Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
