Casualty Claims Manager – Auto and General Liability
AIG
Manager, Dealer Services
Cox Enterprises
full-time
Posted on:
Location Type: Office
Location: Atlanta • 🇺🇸 United States
Visit company websiteSalary
💰 $72,200 - $108,200 per year
Job Level
Mid-LevelSenior
About the role
- This role oversees and manages dealer client service and operations at either a high-volume location or multiple low to moderate volume Manheim physical sites.
- The focus will be on determining the optimal sales strategy for client vehicles across both physical and digital sales channels.
- Drives team development by reviewing performance indicators and implementing improvement strategies.
- Implements a robust performance management process aligned with organizational expectations and utilizes tools for goal accomplishment.
- Acts as a Manager-Level escalation point for complex customer issues and fosters transparent communication to collaborate with clients and various Manheim groups, ensuring smooth operational and administrative sales processes.
- Manages and provides direction to supervisors on work volumes, planning, and continuous monitoring of staffing levels to ensure efficiency, work quality, prioritization, and superior customer service.
- Develops and recommends solutions for clients that are mutually rewarding using Cox Automotive products, services, and resources.
- Consults with clients on recommended digital sales strategies to post vehicles using Cox Automotive channels.
- Engage proactively with internal and external stakeholders, ensuring effective and prompt resolution of escalated customer requests.
- Collaborates with other departments, physical sites, and leadership ensuring ongoing communication, coordination of activities and a high quality of customer service both internally and externally.
- Partner with outside sales teams to develop new client accounts and increase volume with existing clients through proactive outreach.
Requirements
- Bachelor’s degree in a related discipline and 6 years’ experience in a related field
- The right candidate could also have a different combination, such as a master's degree and 4 years’ experience; a Ph.D. and 1 year experience in a related field; or 10 years’ experience in a related field
- 1+ year of experience in management or lead role or 2-4 years of customer service or sales support experience strongly preferred.
- Excellent leadership and supervisory skills.
- Strong customer service orientation.
- Safe drivers needed; valid driver’s license required.
- Excellent communication (written and verbal) and interpersonal skills required.
- Ability to work in a high performance, fast-paced team environment.
- Solid computer skills, including ability to use Internet and MS Office effectively.
- Ability to adapt to and work effectively within a constantly changing environment.
- Excellent customer service and problem solving skills.
- Ability to sit or stand for prolonged periods of time.
- Ability to perform repetitive tasks.
- Manual dexterity.
- Vision abilities required include close, distance and depth perception.
Benefits
- The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
- seven paid holidays throughout the calendar year
- up to 160 hours of paid wellness annually for their own wellness or that of family members
- additional paid time off in the form of bereavement leave
- time off to vote
- jury duty leave
- volunteer time off
- military leave
- parental leave
- health care insurance (medical, dental, vision)
- retirement planning (401(k))
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
performance managementsales strategycustomer serviceproblem solvingstaffing managementdigital salesclient consultationdata analysisgoal accomplishmentteam development
Soft skills
leadershipsupervisory skillscommunicationinterpersonal skillsadaptabilitycustomer service orientationcollaborationproactive engagementorganizational skillstime management
Certifications
Bachelor’s degreeMaster’s degreePh.D.valid driver’s license
