Russian Speaking Customer Support
Empower Professionals Inc - Talent & IT Services
Senior Customer Care Specialist
Cox Enterprises
full-time
Posted on:
Location Type: Hybrid
Location: Arizona • 🇺🇸 United States
Visit company websiteSalary
💰 $21 - $32 per hour
Job Level
Senior
About the role
- Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible.
- Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data.
- Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy.
- Manage high volume of tasks in a timely and efficient manner.
- Identify client needs, research issue and provide solutions and/or alternatives.
- Build sustainable relationships and engage clients by providing best-in-class service.
- Meet and/or exceed established key performance criteria.
- Provide excellent client service and advocacy.
- Work across the organization as needed to resolve client requests.
- Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions.
- Dispatch available vehicles to clients across all regions on an inbound basis.
- Effectively communicate to the client how to use any of our client facing tools.
- Perform other duties as deemed necessary by management.
Requirements
- High School Diploma/GED and 5 years' experience in a related field.
- The right candidate can also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; OR 7 years' experience in a related field.
- Auction and/or logistics/transportation knowledge a strong plus.
- Excellent oral and written communications skills, particularly in a phone or email context.
- Attention to detail and follow-through.
- Demonstrated ability to adapt in a changing environment.
- Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment.
- Demonstrated experience being a customer-focused, service-oriented professional.
- To be employed in this role, you’ll need to clear a pre-employment drug test.
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
- Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client record managementdocumentation managementtask managementproblem solvingclient onboardingvehicle dispatching
Soft skills
excellent communication skillsattention to detailadaptabilitymulti-taskingcustomer-focusedservice-orientedrelationship building
Certifications
High School DiplomaGED
