Customer Service Representative – Recovery
Citi
Customer Service Representative
AGIA Affinity
full-time
Posted on:
Location Type: Hybrid
Location: Scottsdale • Arizona • 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
JuniorMid-Level
About the role
- Answer incoming non-complex customer service calls from policyholders, group members, and other customers in a courteous, professional, and prompt manner
- Update and maintain customer billing and eligibility information in all required areas of the administrative system
- Process and fulfill customer requests in accordance with approved policies and procedures
- Maintain current knowledge of policies, procedures, and product changes, including active offers to members
- Share successes, customer feedback, and new ideas with team members to promote continuous improvement
- Cross-sell new products and services to our existing customer base.
Requirements
- High school diploma or equivalent
- Two years of customer service experience, preferably in a high-volume call center
- Knowledge of customer service principles and practices
- A valid life and health license is a significant plus
- Strong customer service skills
- Strong verbal, written, and interpersonal communication skills
- Attention to detail
- Basic proficiency in MS Office
- Bi-lingual is a plus and may be compensated at a higher rate.
Benefits
- Health benefits including medical, dental, and vision
- 401(k) with 100% company match up to 3% of your annual income, plus an additional 50% match on the next 2%
- A prefunded optional FSA
- 100% company-paid Life Insurance, Accidental Death and Dismemberment Insurance, and Short-Term/Long-Term Disability
- A $250 Wellness Benefit
- 10 days of vacation in your first year, with one additional day earned each year thereafter
- 13 paid holidays annually.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicebillingeligibility informationcross-sellingcall center experienceattention to detailMS Officebi-lingual
Soft skills
courteousprofessionalpromptstrong verbal communicationstrong written communicationinterpersonal communicationcontinuous improvement
Certifications
life and health license
