Customer Support

• Answer incoming non-complex customer service calls from policyholders, group members, and other customers in a courteous, professional, and prompt manner
• Update and maintain customer billing and eligibility information in all required areas of the administrative system
• Process and fulfill customer requests in accordance with approved policies and procedures
• Maintain current knowledge of policies, procedures, and product changes, including active offers to members
• Share successes, customer feedback, and new ideas with team members to promote continuous improvement
• Cross-sell new products and services to our existing customer base.

Customer Service Representative

Associate Customer Support Rep, Vet

Customer Care Specialist

Customer Experience Manager – Business Banking

Customer Experience Representative

Customer Care Representative – Specialty Service