Bilingual Customer Experience Specialist
ALLO Fiber
Customer Service Representative – Recovery
Citi
full-time
Posted on:
Location Type: Hybrid
Location: Tucson • Arizona • 🇺🇸 United States
Visit company websiteSalary
💰 $22 per hour
Job Level
JuniorMid-Level
About the role
- Uses advanced negotiation skills to resolve escalated calls
- Coaches less experienced collectors
- Prioritizes workflow and identifies process improvements by applying technical principles and techniques
- Interprets procedures and instructions to choose among alternatives to seek resolution
- May support an expansive and/or diverse array of products/services
Requirements
- 2-4 years of experience in the collection area
- Work under pressure
- Negotiation ease of speech
- Leadership adaptability
- Ability to adjust quickly to changes and reprioritization in the market, client needs or organizational issues while remaining focused
Benefits
- Competitive salary rates
- Day 1 Health Benefits!
- Flexible Work Strategies
- Collaborative team environment
- 401(k) match
- Tuition Reimbursement
- Career Development opportunities to grow your career at Citi
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
negotiation skillscoachingworkflow prioritizationprocess improvementadaptabilityability to work under pressureease of speechfocus
