Customer Support

• Proficient in all knowledge base requirements
• Manage high volume of inbound calls, emails and SMS
• Identify client needs, research issue and provide solutions and/or alternatives
• Meet and/or exceed quality guidelines and key performance criteria
• Work across the organization as needed to resolve client requests
• Effectively communicate how to use any of our customer facing tools
• Perform other task and duties as requested by management
• Become proficient in all platforms, systems, and tools used to maintain carrier/client, records, transactions, documentation and relevant data

Customer Care Specialist II

Associate Customer Support Rep, Vet

Customer Care Specialist

Customer Experience Manager – Business Banking

Customer Experience Representative

Customer Care Representative – Specialty Service