COVERIS

Customer Support

• Act as the main point of contact for clients and manage their accounts day‑to‑day.
• Collaborate with internal teams including Sales, Studio, Commercial, Planning, Materials, Production, Technical, and Despatch.
• Maintain accurate records across CRM systems, trackers and internal folders.
• Coordinate with internal and external teams to support order processing and issue resolution.
• Meet individual KPIs and contribute to team performance.
• Attend internal meetings as required.

Customer Service Executive – Maternity Cover

QA Engineer

• Leading, coaching and developing a team of Quality Co‑ordinators, ensuring clear responsibilities, strong competencies and effective standard work.
• Ensuring full compliance with product safety, quality and customer standards across all areas.
• Developing and implementing robust quality assurance plans and processes.
• Investigating and resolving quality issues, ensuring accurate root cause analysis and effective corrective actions.
• Managing internal rejects and identifying system failures to reduce the Cost of Quality.
• Overseeing customer complaints, ensuring timely resolution and high‑quality reporting.
• Supporting and leading customer visits both on-site and at customer premises.
• Advising operational teams on quality matters and supporting them to maintain high standards.
• Conducting and supporting audits, including traceability exercises and process adherence checks.
• Leading and participating in CI projects focused on improving quality performance.
• Maintaining accurate complaint and suspect data, including trend analysis to prevent recurrence.
• Managing supplier complaints and ensuring timely, consistent follow‑up.
• Supporting customer and accreditation audits.
• Deputising for the Quality Manager when required.
• Providing hands‑on support with Quality Co‑ordinator duties when needed.

Quality Assurance Manager

• Act as the main point of contact for our clients and manage their accounts day‑to‑day
• Collaborate with internal teams including Sales, Studio, Commercial, Planning, Materials, Production, Technical and Despatch to ensure smooth delivery of customer requirements
• Manage customer accounts and provide a high standard of service across calls, emails and enquiries
• Maintain accurate records across CRM systems, trackers and internal folders
• Coordinate with internal and external teams to support order processing and issue resolution
• Communicate clearly and professionally with customers and colleagues across all channels
• Meet individual KPIs and contribute to team performance
• Attend internal meetings as required
• Ensure high attention to detail to maintain quality and minimise errors
• Follow established processes and procedures consistently
• Provide cover for holidays, sickness, reception and occasional Saturday mornings on a rota
• Use Excel, ERP systems and Microsoft Office confidently

• Act as the main point of contact for our clients and manage their accounts day‑to‑day.
• Close collaboration with internal teams including Sales, Studio, Commercial, Planning, Materials, Production, Technical and Despatch to ensure smooth delivery of customer requirements.
• Manage customer accounts and provide a high standard of service across calls, emails and enquiries.
• Maintain accurate records across CRM systems, trackers and internal folders.
• Coordinate with internal and external teams to support order processing and issue resolution.
• Communicate clearly and professionally with customers and colleagues across all channels.
• Meet individual KPIs and contribute to team performance.
• Attend internal meetings as required.
• Ensure high attention to detail to maintain quality and minimise errors.
• Follow established processes and procedures consistently.
• Provide cover for holidays, sickness, reception and occasional Saturday mornings on a rota.

Customer Service Executive

Manager

• Take full responsibility for the day-to-day running of our print hall
• Lead a skilled team ensuring production targets are met
• Drive improvements in quality, efficiency, and on-time delivery
• Manage and lead 4 x Shift Leaders and their skilled printers
• Responsible for delivering productivity targets
• Drive and improve key KPI’s with Team engagement
• Provide a forward thinking continuous improvement approach to safety, quality & productivity
• Manage and develop the print team, fostering a culture of collaboration and continuous improvement
• Implement quality control measures to meet stringent customer requirements
• Drive improvements in delivery performance and product consistency
• Work closely with other departments to ensure seamless workflow and customer satisfaction

Customer Service Executive – Maternity Cover

Quality Assurance Manager

Customer Service Executive – Maternity Cover

Customer Service Executive

Print Manager