COVERIS

Customer Support

• Act as the main point of contact for clients and manage their accounts day‑to‑day.
• Collaborate with internal teams including Sales, Studio, Commercial, Planning, Materials, Production, Technical, and Despatch.
• Maintain accurate records across CRM systems, trackers and internal folders.
• Coordinate with internal and external teams to support order processing and issue resolution.
• Meet individual KPIs and contribute to team performance.
• Attend internal meetings as required.

Customer Service Executive – Maternity Cover

QA Engineer

• Leading, coaching and developing a team of Quality Co‑ordinators, ensuring clear responsibilities, strong competencies and effective standard work.
• Ensuring full compliance with product safety, quality and customer standards across all areas.
• Developing and implementing robust quality assurance plans and processes.
• Investigating and resolving quality issues, ensuring accurate root cause analysis and effective corrective actions.
• Managing internal rejects and identifying system failures to reduce the Cost of Quality.
• Overseeing customer complaints, ensuring timely resolution and high‑quality reporting.
• Supporting and leading customer visits both on-site and at customer premises.
• Advising operational teams on quality matters and supporting them to maintain high standards.
• Conducting and supporting audits, including traceability exercises and process adherence checks.
• Leading and participating in CI projects focused on improving quality performance.
• Maintaining accurate complaint and suspect data, including trend analysis to prevent recurrence.
• Managing supplier complaints and ensuring timely, consistent follow‑up.
• Supporting customer and accreditation audits.
• Deputising for the Quality Manager when required.
• Providing hands‑on support with Quality Co‑ordinator duties when needed.

Quality Assurance Manager

• Act as the main point of contact for our clients and manage their accounts day‑to‑day
• Collaborate with internal teams including Sales, Studio, Commercial, Planning, Materials, Production, Technical and Despatch to ensure smooth delivery of customer requirements
• Manage customer accounts and provide a high standard of service across calls, emails and enquiries
• Maintain accurate records across CRM systems, trackers and internal folders
• Coordinate with internal and external teams to support order processing and issue resolution
• Communicate clearly and professionally with customers and colleagues across all channels
• Meet individual KPIs and contribute to team performance
• Attend internal meetings as required
• Ensure high attention to detail to maintain quality and minimise errors
• Follow established processes and procedures consistently
• Provide cover for holidays, sickness, reception and occasional Saturday mornings on a rota
• Use Excel, ERP systems and Microsoft Office confidently

• Act as the main point of contact for our clients and manage their accounts day‑to‑day.
• Close collaboration with internal teams including Sales, Studio, Commercial, Planning, Materials, Production, Technical and Despatch to ensure smooth delivery of customer requirements.
• Manage customer accounts and provide a high standard of service across calls, emails and enquiries.
• Maintain accurate records across CRM systems, trackers and internal folders.
• Coordinate with internal and external teams to support order processing and issue resolution.
• Communicate clearly and professionally with customers and colleagues across all channels.
• Meet individual KPIs and contribute to team performance.
• Attend internal meetings as required.
• Ensure high attention to detail to maintain quality and minimise errors.
• Follow established processes and procedures consistently.
• Provide cover for holidays, sickness, reception and occasional Saturday mornings on a rota.

Customer Service Executive

Manager

• Take full responsibility for the day-to-day running of our print hall
• Lead a skilled team ensuring production targets are met
• Drive improvements in quality, efficiency, and on-time delivery
• Manage and lead 4 x Shift Leaders and their skilled printers
• Responsible for delivering productivity targets
• Drive and improve key KPI’s with Team engagement
• Provide a forward thinking continuous improvement approach to safety, quality & productivity
• Manage and develop the print team, fostering a culture of collaboration and continuous improvement
• Implement quality control measures to meet stringent customer requirements
• Drive improvements in delivery performance and product consistency
• Work closely with other departments to ensure seamless workflow and customer satisfaction

Print Manager

• Work closely with the Quality Manager
• Creating and maintaining packaging specifications
• Completing supplier audit questionnaires
• Managing customer complaints and responses
• Handling raw material rejections and credits
• Supporting compliance with BRCGS standards
• Carrying out internal audits across the site
• Working with pest control partners
• Overseeing calibration activities
• Delivering hygiene inductions and refreshers

Trainee Deputy Quality Manager – Graduate Opportunity

Account Executive

• Act as the main point of contact for clients and manage their accounts day‑to‑day
• Close collaboration with internal teams including Sales, Studio, Commercial, Planning, Materials, Production, Technical and Despatch
• Manage customer accounts and provide a high standard of service across calls, emails and enquiries
• Maintain accurate records across CRM systems, trackers and internal folders
• Coordinate with internal and external teams to support order processing and issue resolution
• Communicate clearly and professionally with customers and colleagues across all channels
• Meet individual KPIs and contribute to team performance
• Attend internal meetings as required
• Ensure high attention to detail to maintain quality and minimise errors
• Follow established processes and procedures consistently
• Provide cover for holidays, sickness, reception and occasional Saturday mornings on a rota
• Use Excel, ERP systems and Microsoft Office confidently

Internal Account Executive – Maternity Cover

• Create and maintain packaging specifications
• Complete supplier audit questionnaires
• Manage customer complaints and prepare responses
• Handle raw material rejections and credits
• Support compliance with BRCGS standards
• Conduct scheduled internal audits and trace audits
• Work with pest control partners
• Oversee calibration activities
• Deliver hygiene inductions and refresher training
• Collaborate with multiple departments and gain a broader understanding of site operations

Trainee Deputy Quality Manager

Account Manager

• Manage and grow a portfolio of key domestic accounts
• Actively develop new business opportunities in the Egyptian market
• Build strong, trust-based relationships with customers
• Represent Coveris with professionalism, market insight, and commercial excellence

Domestic Sales Account Manager

Engineer

• To work as part of the Engineering Team on the Gainsborough site for Coveris.
• Working on mechanical and electrical machinery throughout the site when required.
• Safety is first and foremost in your working environment.
• You will cover all departments and ancillary equipment throughout the site.
• Carrying out maintenance, repairs, PPM schedules, routine testing, calibration, record keeping, health and safety, participate in improvement project and other tasks as detailed by the Engineering Manager.
• Work with the Engineering Manager to ensure a smooth and effective maintenance department.
• Always ensure maximum machine availability.
• React to faults and breakdowns as priority.
• Work in line with a PPM Programme.
• Work within a dedicated budget.
• Liaise with external contractors.
• Record and update key engineering data.
• Embed the health and safety culture throughout the department.
• Liaise with operations team regarding maintenance plan and issues.
• Lead or participate in various projects considering current issues/initiatives as a means of improving overall business efficiency.
• Embrace the site continual improvement strategy and partake in projects as requested.
• Meet with Engineering and Operations Management to monitor progress.
• Following maintenance work ensure the area affected is left in a clean and tidy state, in line with company hygiene policies.
• Work in accordance to the company’s health and safety policy at all times.
• Ensure effective shift handover.
• Source cost effective suppliers of machine parts to assist in cost-saving.
• Carry out Project work as and when required.

• Take full responsibility for the day-to-day running of the print hall
• Lead a skilled team, ensuring that production targets are met
• Drive improvements in quality, efficiency, and on-time delivery
• Manage and lead 4 x Shift Leaders and their skilled printers
• Responsible for delivering productivity targets, whilst ensuring customer demand is achieved
• Drive and improve key KPI’s with team engagement to improve results
• Provide a forward thinking continuous improvement approach to safety, quality & productivity
• Implement quality control measures to meet stringent customer requirements
• Work closely with other departments to ensure seamless workflow and customer satisfaction