Technical Analyst – Partner Security and Enablement
Amgen
AWSAzureCitrixCloudPythonServiceNow
Senior System Analyst
COVENTEK, INC.
contract
Posted on:
Location Type: Hybrid
Location: Atlanta • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
AWSAzureCloudDNSITSMTCP/IP
About the role
- Provide hands-on technical expertise on a team of systems analysts and systems administrators.
- Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems.
- Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution.
- Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems.
- Recommend and implement solutions to improve efficiency and reliability.
- Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing.
- Support end-users with their IT needs and ensure ongoing maintenance and reliability of the agency’s core applications and IT infrastructure.
- Guide the resolution of complex technical issues, coordinate with third-party vendors, and implement solutions that enhance overall IT service delivery.
Requirements
- 10+ years of IT experience .
- Proven expertise in Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams .
- Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including: Understanding of Windows Client and Windows Server in production environments.
- Configuration of Windows Infrastructure via Group Policy and/or scripts.
- Adept at using Powershell to automate and execute tasks.
- Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP.
- Microsoft Enterprise Mobility Suite / Entprise Mobility + Security (EM+S) a plus.
- 3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects.
- 2+ years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes.
- 1+ years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers
- Hands-on experience with AWS infrastructure management and supporting SharePoint environments would be a plus.
- Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently.
- Experience in coordinating with third-party technical support vendors .
- Proficiency in creating and maintaining technical documentation.
- Relevant Microsoft certifications (e.g., Windows Server, Office 365, Azure) are highly desirable.
- Solid understanding of IT service management and ITIL best practices is a plus.
- Track record of continuous learning and adapting to new technologies.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Office 365Active DirectoryExchange ServerWindows operating systemsVPNRDPPowershellTCP/IPDNSDHCP
Soft skills
troubleshootingproblem-solvingcommunicationcoordinationdocumentation
Certifications
Windows ServerOffice 365Azure
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