COVENTEK, INC.

Analyst

• Develop, maintain, and optimize complex Oracle SQL and PL/SQL programs
• Write simple and complex SQL queries from scratch against normalized Oracle transactional databases
• Analyze business requirements and determine the appropriate tables, relationships, joins, and business rules needed to answer complex business questions
• Extract, validate, transform, and analyze operational data for reporting, research, grants, and executive requests
• Develop and maintain automated SQL processes, scheduled database jobs, and recurring data refreshes
• Troubleshoot SQL scripts, automated jobs, and data quality issues
• Create efficient, reusable, and well-documented SQL code
• Support recurring operational reports, Key Performance Indicators (KPIs), legislative reporting, and research initiatives
• Collaborate with business users to understand reporting needs and communicate analytical findings

Senior Oracle SQL Analyst

Backend Engineer

• Design and implement scalable DevOps processes to support enterprise-level applications
• Lead automation, CI/CD, and cloud technology initiatives
• Evaluate and enhance coding practices to uphold standards of code quality and security
• Proactively manage technical debt and drive continuous improvement
• Optimize processes related to code branching, merging, and releasing
• Automate build and deployment workflows
• Enhance unit and integration test coverage
• Demonstrate proficiency in .NET Core and apply structured development practices

Senior .NET Developer

Full-stack Engineer

• Under limited supervision, coordinates, designs, implements, and manages monitoring solutions for the organization including server and cloud services monitoring.
• Onboard/configure all applications into the Dynatrace monitoring tool for use.
• Serve as the highest advanced-level subject matter expert, providing authoritative guidance for professional staff.
• Collaborate with cross-functional teams to automate monitoring, troubleshoot performance bottlenecks, and research for Root Cause Analysis (RCA) across hybrid, multi-cloud, and microservices architectures.
• Configure, maintain, and optimize monitoring solutions using Dynatrace.
• Enable end-to-end visibility across infrastructure, systems, and applications.
• Develop dashboards, alerts, and health checks to ensure system health and reliability.
• Monitor service performance and availability and set alert thresholds to minimize false positives.
• Monitor Windows/Linux servers, virtual environments, and cloud platforms (AWS, Azure, GCP).
• Support monitoring of databases, middleware, and network components.
• Participate in incident response efforts related to performance and availability.

Senior Dynatrace Engineer

ServiceNow

• Under broad supervision, designs, codes, tests, modifies and debugs computer software
• Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items
• Create and enhance complex Service Catalog items
• Update and support the Service Portal/Employee Center to improve user experience and self-service adoption
• Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability
• Perform full lifecycle, implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design
• Author clear, concise technical, and processed documentation (processes, procedures, and day-to-day tasks) utilizing the ServiceNow Knowledge Base module

Senior ServiceNow Developer

Project Manager

• Lead and manage multiple internal and external end-to-end IT applications and software projects.
• Drive process improvement, documentation management, and project governance.
• Collaborate with project managers, clients, vendors, and engineering teams.
• Manage project tracking and reporting through a structured Waterfall framework.
• Review and interpret contractual documentation to extract project scope and deliverable requirements.
• Conduct meeting analysis and facilitate routine meetings/ceremonies to track projects.
• Maintain project status, update project roadmaps, and adhere to defined project structure standards.

• Design, develop, and implement ServiceNow solutions, including customizations and integrations.
• Collaborate with stakeholders to gather, analyze, and refine requirements.
• Customize and configure ServiceNow applications, modules, and workflows.
• Troubleshoot and resolve technical issues on the ServiceNow platform.
• Develop and maintain technical documentation, including system designs and user guides.
• Mentor junior developers and contribute to the team’s technical growth.
• Stay updated on the latest ServiceNow features and industry best practices.
• Ensure compliance with coding standards, security policies, and best practices.
• Conduct code reviews and actively participate in design discussions.
• Perform Service Mapping, Discovery, and Event Management configurations to improve IT operations.

Business Analyst

• Analyze enterprise-wide customer business needs and participate in the planning, design and implementation of new or enhanced systems that may serve multiple state entities.
• Analyze IT project initiation requests and compile documentation necessary to support new IT procurements, contracts, or in-house system development initiatives.
• Gather, analyze, validate, and document business, functional, and non-functional requirements.
• Conduct stakeholder interviews, workshops, and Joint Application Development (JAD) sessions.
• Identify business process inefficiencies, operational pain points, and opportunities for process improvement.
• Ensure requirements traceability throughout the project lifecycle.
• Support User Acceptance Testing (UAT) activities and validate that business requirements have been successfully implemented.
• Support the development of Statements of Work (SOW), solicitation documents, procurement packages, and related artifacts.
• Assist in gathering documentation and information from vendors, contractors, and business stakeholders.
• Collaborate & support documented requirements with project managers, architects, developers, QA testers, and business teams throughout project execution.

IT Enterprise Business Analyst

Program Manager

• Lead planning, execution, and monitoring of the UI Inspire modernization project, ensuring alignment with GDOL strategic modernization goals.
• Solve complex problems and drive action across the organization.
• Coordinate activities across Benefits, Tax, and Appeals modernization workstreams and associated vendor delivery teams.
• Develop and maintain integrated program schedules, milestone tracking, and risk mitigation strategies aligned with the planned September 2026 go-live timeline.
• Track delivery of critical implementation milestones including system testing, user acceptance testing, data migration validation, security testing, and production readiness.
• Manage dependencies between vendor deliverables, agency readiness activities, and federal certification requirements.
• Track and report on project budget.
• Serve as the primary coordination point between GDOL leadership, GTA, and the system implementation vendor.
• Monitor and drive vendor progress against project milestones and ensure timely resolution of development issues, defects, and delivery risks.
• Support implementation of accelerated delivery approaches including AI-assisted development and testing initiatives proposed for the project.
• Present project status and issues to agency leadership.
• Support program governance structures including Steering Committee and executive leadership oversight groups.
• Coordinate planning for implementation readiness activities including data migration verification and validation, user acceptance testing cycles, security, accessibility, and performance testing, production environment readiness, go-live dry runs, and rollback procedures.
• Coordinate with GDOL business units to ensure readiness of agency staff and operational teams.

UI Inspire Program Manager

Engineer

• Design, develop, and implement APIs and integration solutions using MuleSoft Any point Platform
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions
• Develop reusable and scalable integration frameworks and templates
• Ensure the quality, performance, and security of APIs by following best practices and standards
• Monitor and troubleshoot API performance issues and implement enhancements
• Create and maintain technical documentation, including API specifications, data flows, and integration designs
• Support the deployment and maintenance of MuleSoft integrations in production environments

Senior MuleSoft Engineer

• Under direct supervision, designs, codes, tests, modifies and debugs computer software.
• Researches and analyzes program or systems problems and develops program documentation.
• Translates business requirements into development activities in secure and maintainable code.
• Supports configuration of all aspects of the GenTax® COTS application.

Junior .NET Developer

Technical Product Manager

• Act as the primary liaison between business units and internal/external engineering teams
• Lead discovery sessions to uncover and analyze user needs
• Collaborate closely with enterprise architects and security teams to evaluate technical feasibility
• Document and present status updates to stakeholders

Content Marketing Manager

• Research and write engaging travel blogs, destination guides, itineraries, and travel tips.
• Upload and manage travel content on websites, blogs, and CMS platforms.
• Curate and publish travel deals, vacation packages, flight offers, and hotel promotions.
• Optimize content for SEO using keywords, meta descriptions, and internal linking.
• Manage social media posts related to travel offers and blog promotions.
• Coordinate with marketing, design, and sales teams for campaigns and promotions.
• Monitor website traffic, content performance, and engagement metrics.
• Ensure content accuracy, originality, and alignment with brand voice.
• Stay updated on travel industry trends, tourism news, and competitor activities.

Senior Oracle SQL Analyst

Senior .NET Developer

Senior Dynatrace Engineer

Senior ServiceNow Developer

Project Manager

Senior ServiceNow Developer

IT Enterprise Business Analyst

UI Inspire Program Manager

Senior MuleSoft Engineer

Junior .NET Developer

Technical Product Manager

Travel Content Intern