COVENTEK, INC.

Analyst

• Provide hands-on technical expertise on a team of systems analysts and systems administrators.
• Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems.
• Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution.
• Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems.
• Recommend and implement solutions to improve efficiency and reliability.
• Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing.
• Support end-users with their IT needs and ensure ongoing maintenance and reliability of the agency’s core applications and IT infrastructure.
• Guide the resolution of complex technical issues, coordinate with third-party vendors, and implement solutions that enhance overall IT service delivery.

Senior System Analyst