COVENTEK, INC.

Business Analyst

• Analyze customer business needs and participate in planning, design and implementation of new or enhanced systems
• Troubleshoot ongoing technical and data integration issues within Salesforce and Marketing Cloud
• Manage UAT, as well as the adoption and enablement to hand back to functional users
• Provide ongoing user support including troubleshooting and resolution of complex Salesforce issues
• Strengthen Salesforce reporting capabilities by creating advanced reports and dashboards
• Build, optimize, and integrate advanced Marketing Cloud features such as Cloud Pages
• Collaborate with Marketing, Advising, and Digital Communications teams to translate business needs into scalable Salesforce/Marketing Cloud solutions
• Ensure data quality and consistency across Marketing Cloud and Salesforce
• Document processes, enhancements, and recommendations to support ongoing operational excellence

Technical Business Analyst, Salesforce

Product Designer

• Build, document, and maintain a scalable design system and reusable component library using the U.S. Web Design System (USWDS) framework or similar enterprise systems.
• Develop high-level wrapper components with HTML, SASS, and Angular to ensure consistency and accessibility across web applications and the River AI Chatbot.
• Ensure all components and UI patterns meet WCAG 2.1/AAA accessibility standards through semantic HTML, ARIA roles, and accessibility testing workflows.
• Use Storybook for component development, documentation, and collaboration with cross-functional teams.
• Partner with developers from other teams, many of whom may be new to accessibility and design system best practices, to drive adherence to accessibility and UX standards.
• Provide accessibility and UX support for major state systems, ensuring compliance by the mandated deadline.
• Participate in code reviews, accessibility audits, and UX discussions to ensure the quality and usability of front-end assets.

Senior UI/UX Developer – Architect

IT Support

• Provides leadership across multiple units, departments, and/or regions
• Perform Process & Governance Oversight and ensure all project requests comply with internal IT governance frameworks, security protocols, and regulatory standards
• Work with internal governance committees or boards to present projects for prioritization or approval
• Maintain accurate and timely documentation for all reviewed projects and recurring products and services in accordance with audit and compliance requirements
• Organize and maintain filing system, database, and records of Division's inventory of new and old rules and regulations
• Maintain expert knowledge of applicable laws and rules, as well as applicable Division policies, and procedures and manage and ensure an accurate and timely process flow
• Assist with the development, review, and maintenance of IT policy and procedure documentation, ensuring compliance with regulatory requirements and enterprise standards
• Prepare clear, concise, and accurate written communications, summaries, and reports related to IT governance, quality metrics, and policy activities
• Facilitate meetings with stakeholders to refine project scopes, clarify requirements, and outline expected IT involvement
• Serve as a liaison between business units and IT to align expectations and communicate process timelines and outcomes
• Assess technical feasibility, strategic alignment, and clarity of scope for incoming IT project requests.

IT Manager

Software Engineer

• Create custom Kofax workflows and data extraction models
• Automate information capture and classification from various document types
• Connect Kofax with enterprise systems via web services
• Develop scripting and coding solutions
• Install, configure, and maintain Kofax servers and scanners
• Create documentation such as High-Level Designs (HLD) and test plans

Kofax Developer

DevOps Engineer

• Terraform Mastery: Participate in the design, development, and maintenance of AWS infrastructure using Terraform and Typescript, ensuring best practices and optimal performance.
• Advanced AWS Services Management: Manage, configure, and optimize a broad range of AWS services, including but not limited to EC2, EKS, ECR, Cognito, Lambda, RDS, S3, IAM, and CloudFront.
• Service Mesh Expertise: Architect, build, and sustain Istio service mesh within EKS clusters to ensure seamless and secure service interactions
• Technical Leadership: Provide authoritative guidance and technical leadership in the implementation of AWS cloud infrastructure, influencing and mentoring diverse teams.
• Comprehensive Testing: Develop and maintain robust unit and integration tests to guarantee infrastructure as code (IaC) integrity and reliability.
• CI/CD Implementation: Spearhead the implementation and management of CI/CD pipelines, automating the deployment of infrastructure and applications for maximum efficiency.
• Monitoring & Performance Optimization: Collect telemetry, set up comprehensive monitoring systems, dashboards, and alerts, utilizing tools such as FluentBit, CloudWatch and Dynatrace to gain deep insights into cloud operations and application performance. Monitor and troubleshoot performance issues, ensuring high availability and optimal performance of infrastructure and services. Use Helm charts to package necessary resources and configurations, streamline installing, upgrading, fetching dependencies, and configuring deployments on EKS.
• Collaboration & Optimization: Collaborate closely with software engineers to optimize application performance and reliability in AWS environments.
• Security & Compliance: Implement and enforce security best practices and compliance controls, ensuring the AWS environment adheres to the highest operational and security standards.

Technical Business Analyst, Salesforce

Senior UI/UX Developer – Architect

IT Manager

Kofax Developer

DevOps Engineer, Terraform