COVENTEK, INC.

Software Engineer

• Configure, customize, enhance, and support the Ivanti Neurons for ITSM platform
• Collaborate with business users and technical stakeholders to translate requirements into scalable ITSM solutions
• Configure Ivanti workflows, business rules, forms, layouts, business objects, dashboards, reports, and automation
• Develop and support Service Request, Service Catalog, Incident, Change/Release, and Knowledge Management modules
• Build and support integrations using REST APIs/JSON and other supported methods
• Troubleshoot data, workflow, and platform issues
• Develop service-management reporting, analytics, and operational dashboards
• Use SQL for reporting and troubleshooting
• Prepare and maintain technical documentation, workflow diagrams, deployment instructions, and change/release notes
• Support system testing, UAT, demonstrations, environment promotion, production deployment, post-production validation, and ongoing support
• Participate in Change Advisory Board (CAB) activities and manage ITSM platform change requests through implementation and closure
• Collaborate with PM, BA, QA, and development team members in an Agile/CI/CD delivery model with two-week sprint cycles
• Perform other assignments as required

Developer

Business Analyst

• Analyze customer business needs and participate in planning, design, and implementation of new or enhanced systems
• May act as a team or project leader
• Work closely with the development team to ensure seamless integration and support of HL7 standards
• Manage and maintain EHR and practice management systems
• Collaborate with clinical, technical, program, administrative, and development stakeholders to gather and document EHR business requirements
• Provide ongoing EHR support, manage updates, troubleshoot issues, and ensure HIPAA-compliant data accuracy and security
• Resolve technical issues and enhance platform performance with developers and administrators
• Perform system updates, patches, and backups
• Provide end-user technical support and coordinate with vendor support teams
• Assist trainers with clinic staff training programs
• Analyze clinical workflows and processes to identify EHR optimization opportunities
• Generate and analyze reports for clinical and administrative decision-making
• Provide advanced Windows troubleshooting and support for software and cloud platforms
• Communicate with internal and external customers to understand issues and provide timely solutions
• Compose detailed JIRA tickets for developers and administrators
• Ensure IT systems and data security in accordance with best practices and company policies
• Use REST APIs, Postman, and Swagger for testing and documentation
• Stay current on industry trends and technologies

Enterprise Business Analyst

Architect

• Architect, implement, and maintain the statewide CrowdStrike Falcon architecture across multi-tenant environments.
• Oversee sensor deployment, prevention/detection tuning, custom IOA/IOC rules, feature rollouts, platform health, agent updates, host groups, and troubleshooting.
• Serve as the final Tier 3 escalation point for complex endpoint threats, zero-day vulnerabilities, and persistent malware.
• Execute advanced containment, remediation, and live forensics using Real-Time Response and custom scripts.
• Partner with SOC Analysts and Incident Response teams to refine playbooks and reduce MTTD and MTTR.
• Design and support telemetry integrations among CrowdStrike Falcon, SIEM/SOAR platforms, network defenses, and threat intelligence feeds.
• Leverage CrowdStrike Fusion SOAR workflows to automate containment, notifications, and response actions.
• Align endpoint security strategies with ITDR and CSPM modules.
• Translate technical threat data into actionable guidance for agency IT administrators and executive leadership.
• Develop CrowdStrike API dashboards for daily vulnerability data and enterprise metrics.
• Develop SOPs, deployment guides, and platform hardening specifications.
• Serve as technical point of contact with CrowdStrike engineering and TAMs.
• Mentor and train Tier 1/2 SOC staff.

Senior Crowd Strike Architect

• Support and enhance LabWare LIMS v8, integrations, workflow optimization, reporting, and laboratory informatics initiatives
• Work with scientists, the LIMS Supervisor, laboratory leadership, section chief scientists, and laboratory personnel
• Coordinate necessary system changes to deliver results to laboratory sections
• Support new LabWare LIMS v8 and API integration
• Provide HL7 integration architecture, development, enhancement, testing, and support
• Maintain working knowledge of LabWare LIMS v8
• Support communication with UPHL leadership on LIMS priorities, data security, and informatics needs
• Program and troubleshoot system functionality and recommend timely solutions
• Identify system performance measures and actions needed to improve or correct performance
• Evaluate relative costs and benefits to select appropriate actions
• Collect and document data requirements
• Communicate requirements effectively
• Write user stories and test scripts
• Perform user acceptance testing
• Evaluate and implement process improvements
• Develop workflow documentation
• Train end users
• Support system performance improvements

Business Analyst, LIMS Analyst Developer

Security Engineer

• Assess current authentication systems and integrations
• Develop migration roadmap and timeline
• Configure PingOne and Microsoft Entra ID environments
• Implement and validate SSO using OIDC and SAML
• Perform testing and troubleshooting
• Create technical documentation and provide knowledge transfer
• Provide post-migration support

IT Security Specialist – Identity & Access Management, Migration Consultant

Infrastructure Engineer

• Design, configure, provision, and manage hardware and software configurations (Azure Cloud services and Windows Servers)
• Ensure compliance with data governance and State data privacy regulations and manage user permissions
• Design, implement, and monitor automated database jobs, maintenance tasks, and ETL workflows
• Write and maintain robust scripts (SSIS, PowerShell, etc.) to automate routine DBA tasks, deployments, backups, and health checks
• Proactively monitor system performance, identify bottlenecks, optimize queries, and manage indexing strategies
• Maintain and test robust disaster recovery (DR) strategies, and failover testing
• Provide 24/7 support for mission-critical systems as needed
• Support application development and data integration through application environment configuration, IIS administration, and implementation of security and performance best practices

Database Infrastructure Engineer

IT Support

• Provide assistance to computer system users
• Answer questions or resolve computer problems for clients in person, via telephone, email, or from remote locations
• Provide remote, phone, email, chat, and desk-side technical support to end users
• Troubleshoot and resolve hardware, software, network connectivity, printing, mobile device, and application issues
• Escalate complex issues to appropriate IT teams while maintaining ownership and communication with customers
• Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow
• Document troubleshooting steps, resolutions, and knowledge articles to improve service quality
• Configure, deploy, image, and maintain Windows 11 laptops and desktops using Microsoft Intune and Autopilot
• Create, modify, and disable user accounts within Microsoft Entra ID (Azure AD) and Active Directory

IT Service Desk Technician

Analyst

• Develop, maintain, and optimize complex Oracle SQL and PL/SQL programs
• Write simple and complex SQL queries from scratch against normalized Oracle transactional databases
• Analyze business requirements and determine the appropriate tables, relationships, joins, and business rules needed to answer complex business questions
• Extract, validate, transform, and analyze operational data for reporting, research, grants, and executive requests
• Develop and maintain automated SQL processes, scheduled database jobs, and recurring data refreshes
• Troubleshoot SQL scripts, automated jobs, and data quality issues
• Create efficient, reusable, and well-documented SQL code
• Support recurring operational reports, Key Performance Indicators (KPIs), legislative reporting, and research initiatives
• Collaborate with business users to understand reporting needs and communicate analytical findings