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Developer
COVENTEK, INC.Ivanti Developer configuring and supporting enterprise ITSM workflows, modules, integrations, and reporting. Collaborating remotely with business and technical teams through Agile delivery and production operations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in configuring and supporting the Ivanti Neurons for ITSM platform, with strong skills in SQL, REST APIs, and ITIL processes. Capable of collaborating with cross-functional teams to deliver scalable ITSM solutions and manage change requests effectively.
Highest-signal resume keywords
Ivanti ITSM ConfigurationSQL ProficiencyREST APIs/JSON IntegrationITIL CertificationAgile/Scrum Experience
ATS Keywords
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Hard Skills
Ivanti Neurons for ITSMWorkflow ManagementService Request ManagementChange/Release ManagementSQLJavaScriptLow-Code/No-Code ConfigurationService Catalog ManagementReporting and AnalyticsTroubleshooting
Soft Skills
Analytical SkillsProblem-Solving SkillsWritten CommunicationVerbal CommunicationStakeholder Coordination
Tools & Technologies
SQL Server Reporting Services (SSRS)Agile/CI/CD ToolsServiceNowBMCJira Service ManagementManageEngine ServiceDesk Plus
Certifications & Qualifications
ITIL Certification
Industry Keywords
ITSMITIL ProcessesChange Advisory Board (CAB)Service CatalogIncident ManagementKnowledge Management
Tech Stack
Tools & technologiesITSMJavaScriptServiceNowSQL
About the role
Key responsibilities & impact- Configure, customize, enhance, and support the Ivanti Neurons for ITSM platform
- Collaborate with business users and technical stakeholders to translate requirements into scalable ITSM solutions
- Configure Ivanti workflows, business rules, forms, layouts, business objects, dashboards, reports, and automation
- Develop and support Service Request, Service Catalog, Incident, Change/Release, and Knowledge Management modules
- Build and support integrations using REST APIs/JSON and other supported methods
- Troubleshoot data, workflow, and platform issues
- Develop service-management reporting, analytics, and operational dashboards
- Use SQL for reporting and troubleshooting
- Prepare and maintain technical documentation, workflow diagrams, deployment instructions, and change/release notes
- Support system testing, UAT, demonstrations, environment promotion, production deployment, post-production validation, and ongoing support
- Participate in Change Advisory Board (CAB) activities and manage ITSM platform change requests through implementation and closure
- Collaborate with PM, BA, QA, and development team members in an Agile/CI/CD delivery model with two-week sprint cycles
- Perform other assignments as required
Requirements
What you’ll need- At least two (2) years of hands-on experience configuring, developing, or supporting an enterprise ITSM platform
- Experience configuring workflows, business rules, forms, service catalog items, reports, dashboards, and automation
- Working knowledge of JavaScript, SQL, REST APIs/JSON, workflow management, and low-code/no-code configuration principles
- Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management
- Hands-on experience with Ivanti ITSM / Ivanti Neurons for ITSM or ITAM, including familiarity with the Ivanti object model
- Comparable development/configuration experience with ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus
- Experience with project/package development, version management, environment promotion, and release practices for low-code platforms
- Strong SQL skills
- Experience with SQL Server Reporting Services (SSRS) preferred
- Experience working in Agile/Scrum, CI/CD, or DevOps delivery models
- ITIL certification preferred
- Strong analytical, troubleshooting, and problem-solving skills
- Strong written and verbal communication and stakeholder coordination skills
- Ability to collaborate effectively with business users, PMs, BAs, QA, developers, vendors, and technical teams
- Ability to manage multiple priorities, document solutions clearly, and work independently within established delivery standards
Benefits
Comp & perks- Remote work arrangement
- Standard work hours of 8:00 AM–5:00 PM