IT Service Desk Technician

COVENTEK, INC.

IT Service Desk Technician providing first- and second-level technical support in a hybrid environment. Responsible for resolving hardware, software, network, and application issues.

Posted 7/25/2026contractAtlanta • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for Microsoft Windows 11 and Microsoft 365 environments, including troubleshooting hardware and software issues. Proficient in using ServiceNow for incident management and skilled in configuring and maintaining user accounts in Microsoft Entra ID and Active Directory.

Highest-signal resume keywords

Technical Support ExperienceServiceNow ProficiencyMicrosoft Windows 11 SupportMicrosoft Intune ConfigurationActive Directory Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingIncident ManagementUser Account ManagementWindows 11 ConfigurationMicrosoft IntuneServiceNowActive DirectoryHybrid Cloud EnvironmentsMultifactor Authentication

Soft Skills

Customer CommunicationProblem SolvingOwnership

Tools & Technologies

Microsoft 365Microsoft TeamsMicrosoft OutlookCisco WebexVPN TechnologiesNetwork Printers

Certifications & Qualifications

High School DiplomaGEDAssociate Degree in Information Technology

Industry Keywords

Help DeskService DeskHardware Asset ManagementSoftware Asset Management

Tech Stack

Tools & technologies

AzureCloudServiceNow

About the role

Key responsibilities & impact

Provide assistance to computer system users
Answer questions or resolve computer problems for clients in person, via telephone, email, or from remote locations
Provide remote, phone, email, chat, and desk-side technical support to end users
Troubleshoot and resolve hardware, software, network connectivity, printing, mobile device, and application issues
Escalate complex issues to appropriate IT teams while maintaining ownership and communication with customers
Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow
Document troubleshooting steps, resolutions, and knowledge articles to improve service quality
Configure, deploy, image, and maintain Windows 11 laptops and desktops using Microsoft Intune and Autopilot
Create, modify, and disable user accounts within Microsoft Entra ID (Azure AD) and Active Directory

Requirements

What you’ll need

High School Diploma or GED
Two (2) years of experience providing technical support in a Help Desk or Service Desk environment
OR Associate degree in Information Technology, Computer Science, or related field and one (1) year of technical support experience
Experience supporting Microsoft Windows 11, Microsoft 365, Microsoft Teams, Microsoft Outlook, Microsoft Entra ID (Azure AD), Active Directory, Microsoft Intune, Windows Autopilot, ServiceNow, Cisco Webex, VPN technologies, Multifactor Authentication (MFA), Network printers, Hybrid cloud environments, Hardware Asset Management (HAM), Basic Software Asset Management (SAM)

Benefits

Comp & perks

Health insurance
Flexible work arrangements