Director of Threat Intelligence Operations
Apollo Global Management, Inc.
Director of Technology Operations
Coupa Software
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $173,000 - $225,000 per year
Job Level
Lead
Tech Stack
AWSAzureCloudGoogle Cloud PlatformGrafanaJenkinsPrometheusSplunk
About the role
- Lead, mentor, and develop a global team of 24x7 Technical Operations Engineers, fostering a culture of ownership, customer-centricity, and continuous improvement.
- Define the vision, strategy, and roadmap for the Technical Operations function, establishing repeatable, scalable processes that align with Coupa's overall product and business objectives.
- Measure and report on customer-facing Service Level Agreements (SLAs) and internal Service Level Objectives (SLOs), ensuring contractual commitments are met.
- Direct the routine maintenance, monitoring, and health management of the Coupa platform's multi-cloud infrastructure across AWS, Azure, and GCP.
- Ensure robust monitoring, logging, and observability systems are in place to proactively identify and address potential issues before they impact customers.
- Oversee capacity planning and performance tuning to support a rapidly growing customer base and ensure our services remain scalable and efficient.
- Lead the team in proactive patch management and vulnerability remediation across all systems and services to protect sensitive customer data and maintain a strong security posture.
- Collaborate with the security team to implement and enforce security best practices, conduct audits, and ensure compliance with industry standards (e.g., SOC 2, ISO 27001).
- Partner with Engineering teams to manage and improve our automated CI/CD pipelines for deploying new features and updates to the Coupa platform.
Requirements
- Experience: 10+ years of experience in Technical Operations, Site Reliability Engineering (SRE), or DevOps, with at least 5+ years in a leadership role managing a technical team.
- SaaS Operations Experience: Demonstrable experience managing operations for a B2B or B2C SaaS product, with a deep understanding of the unique challenges related to multi-tenancy, customer data security, and high availability.
- Multi-Cloud Expertise: Deep, hands-on experience managing production workloads in a multi-cloud environment, with knowledge in at least two of the following: AWS, Azure, or GCP.
- 24x7 Operations: Proven experience managing a distributed, 24x7 operations or NOC team responsible for a mission-critical SaaS platform.
- CI/CD: Solid understanding of and experience with CI/CD principles and tools (e.g., Jenkins, GitLab CI, Azure DevOps, CircleCI).
- Monitoring & Observability: Extensive experience with modern monitoring and logging tools (e.g., Prometheus, Grafana, Datadog, New Relic, ELK Stack, Splunk).
- Leadership: Exceptional leadership, communication, and interpersonal skills with the ability to inspire and motivate a team.
Benefits
- Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
- Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
- Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Technical OperationsSite Reliability EngineeringDevOpsSaaS OperationsMulti-Cloud ManagementCI/CDMonitoringLoggingCapacity PlanningPerformance Tuning
Soft skills
LeadershipCommunicationInterpersonal SkillsCustomer-CentricityContinuous ImprovementMentoringTeam DevelopmentCollaborationProblem SolvingMotivation
Certifications
SOC 2ISO 27001
