Coterie

Data Engineer

• Serve as the architectural bridge between DnA and Engineering departments
• Collaborate closely with data engineers, data analysts, data scientists and software engineers
• Establish and enforce data architecture standards, best practices and design patterns across the organization
• Ensure data models meet requirements for governance, security, privacy, reliability and performance
• Support data governance initiatives, including data quality, lineage, metadata management and regulatory compliance
• Own OLTP domain modeling and schema design
• Create and maintain a domain map and canonical model, clarifying boundaries between services/domains

Data Architect

Claims Specialist

• Develop and implement strategy to drive resolution of Commercial Property claims of moderate to higher levels of severity and complexity, but may be required to handle volume
• Coordinate and collaborate with cross-functional Coterie team members on process, product, project, insurance, and other global enterprise initiatives
• Investigate claim and review the insureds' materials, documents, reports etc.
• Identify and assess coverage issues, draft coverage position letters, and retain coverage counsel, when necessary as well as review coverage counsel's opinion letters and analysis
• Develop and implement strategy relative to coverage issues which correlate with the overall strategy of matters entrusted to the handler's care
• Analyze coverage and damages for purposes of estimating, assessing and recommending reserves
• Maintain a diary of all claims, post reserves in a timely fashion, and expeditiously respond to claims inquiries from insured, counsel, underwriters, brokers, and senior management
• Negotiate resolution of claims
• Analyze, and direct initial risk transfer, subrogation action, additional insured issues, and contractual indemnity issues, to ensure equitable contribution across all claim stakeholders
• Prepare and present written/oral reports to senior management setting forth all issues influencing evaluation and recommending reserves

Property Claims Specialist

Business Analyst

• Coterie is seeking a Senior Risk Management Analyst to help design, build and mature key capabilities within our Information Security Risk Management program.
• In this role, you will support governance, risk management, privacy, compliance and continuity/disaster recovery (BC/DR) initiatives.
• Identify opportunities to streamline and enhance GRC processes.
• Stay curious and proactive in exploring new solutions and methodologies to improve the organization’s risk management and compliance practices.
• Execute risk assessments including scoping, threat and risk scenario identification, and all aspects of the risk assessment process.
• Identify areas of opportunity to reduce residual risk to a level consistent with risk appetite, and collaborate with Risk Management Manager, CISO and other security team members to build out the security capability road map.
• Support teams in conducting Business Impact Analysis (BIA), assist in planning recovery tests, and provide expert consultation to strengthen business continuity and disaster recovery (BCDR) strategies.
• Identify and analyze single points of failure in business processes, systems, and infrastructure, and collaborate with relevant stakeholders to implement risk mitigation strategies.
• Contribute to the management and maturity of our third-party risk management program.
• Support Service Organization Control (SOC 2, SOC 1) program through evidence gathering, testing, and coordination with auditors and stakeholders.
• Execute the security awareness program. Work collaboratively and support cross-functional teams in assessing and mitigating risks related to regulatory compliance, data privacy, information security, and business continuity.
• Strong desire to drive efficiencies, make risk-based decisions, implement automation, and recommend and track meaningful KPIs and KRIs. Development and administration of Coterie’s Information Security Program documents including policies, standards, plans and controls library. Ability to work independently on complex programs and assignments with diverse teams and perform other duties as assigned.

Senior Risk Management Analyst

Customer Support

• Address and resolve policyholder and agent inquiries via phone, email, and form submissions related to policy changes, payment issues, and other insurance-related questions.
• Strive for efficient and accurate resolution of inquiries during the first interaction to enhance customer satisfaction.
• Manage the voicemail queue, ensuring timely and effective responses to all messages.
• Learn and perform various tasks across the Experience team’s responsibilities to provide support during peak periods and cover for absences.
• Participate in new hire training and continuous learning opportunities to stay updated on products, systems, and process changes.
• Develop strong relationships with customers, understanding their needs, offering guidance, and recommending improvements for enhanced service.
• Follow internal SLAs for customer inquiries and escalate issues to leadership when necessary to ensure service standards are met.
• Complete other tasks as needed to support team and department objectives.

Data Architect

Property Claims Specialist

Senior Risk Management Analyst

Customer Experience Specialist – P&C Licensed