Coterie

Claims Specialist

• Develop and implement strategy to drive resolution of Commercial Property claims of moderate to higher levels of severity and complexity
• Coordinate and collaborate with cross-functional Coterie team members on process, product, project, insurance, and other global enterprise initiatives
• Investigate claim and review the insureds' materials, documents, reports etc.
• Identify and assess coverage issues, draft coverage position letters, and retain coverage counsel, when necessary as well as review coverage counsel's opinion letters and analysis
• Develop and implement strategy relative to coverage issues which correlate with the overall strategy of matters entrusted to the handler's care
• Analyze coverage and damages for purposes of estimating, assessing and recommending reserves
• Maintain a diary of all claims, post reserves in a timely fashion, and expeditiously respond to claims inquiries from insured, counsel, underwriters, brokers, and senior management
• Negotiate resolution of claims
• Analyze, and direct initial risk transfer, subrogation action, additional insured issues, and contractual indemnity issues, to ensure equitable contribution across all claim stakeholders
• Prepare and present written/oral reports to senior management setting forth all issues influencing evaluation and recommending reserves

Property Claims Specialist

Customer Support

• Provide administrative and operational support to the Revenue team by helping resolve day-to-day requests
• Coordinate information across departments
• Ensure sales representatives have the resources they need to serve agency partners effectively
• Research issues, track down information, and coordinate responses across internal teams
• Assist with internal agency-related inquiries, operational requests, and follow-up activities
• Maintain visibility into open issues and ensure timely resolution
• Assist Revenue navigate internal systems, processes, and support channel
• Identify gaps in the Revenue team's toolkit, knowledge base, and operational resources and communicate to Marketing
• Assist with onboarding new Revenue team members
• Support field readiness and adoption of new tools and processes and identify ongoing training opportunities
• Support reporting, visibility, and operational tracking efforts
• Identify opportunities to streamline workflows, reduce manual effort, and improve efficiency
• Support Revenue Operations initiatives and special projects as needed
• Deliver a high-quality service experience for internal stakeholders

Revenue Support Specialist

Account Executive

• Develop and execute strategic growth plans for assigned partner accounts.
• Drive premium growth, partner engagement, and market expansion across assigned relationships.
• Build and maintain strong relationships with agency principals, brokers, producers, and partner leadership teams.
• Conduct regular business reviews with partners to identify opportunities for growth and optimization.
• Identify opportunities for increased adoption, cross-sell, and expanded product utilization.
• Collaborate with Partner Success Managers to ensure high-quality partner support and issue resolution.
• Monitor partner performance metrics including production, submission growth, engagement, and retention.
• Conduct training, education, and enablement sessions for partner teams.
• Maintain accurate forecasting and pipeline management within Salesforce.
• Partner with Marketing, Product, Insurance, and Revenue Operations teams to support partner growth initiatives.
• Identify at-risk partners and develop action plans to improve engagement and retention.
• Represent Coterie at industry and partner events as needed.
• Foster a culture of accountability, collaboration, innovation, and proactive relationship management.

Partner Account Executive

General

• Serve as a primary point of contact for agents and policyholders via phone, email, chat, and other channels
• Handle inquiries related to policies, coverage, appetite, billing, and service requests
• Process endorsements, cancellations, and policy updates accurately and efficiently
• Strive for first-contact resolution, ensuring a high-quality and timely customer experience
• Act as a liaison between Underwriting, Claims, IT, and other internal teams to resolve issues and support requests
• Build and maintain strong relationships with agents and customers to drive satisfaction and retention
• Monitor and respond to inbound queues (including voicemail and digital requests) in alignment with service standards
• Identify trends and provide feedback to improve products, processes, and overall service experience
• Participate in ongoing training and cross-functional support to remain agile and effective across responsibilities
• Support additional projects and team needs as the business evolves

Care Center Specialist, P&C Licensed

Marketing

• Assist with digital campaign execution across paid, organic, and email channels
• Develop and/or support campaign asset creation
• Assist with campaign setup and execution in marketing automation and CRM platforms
• Help update website content and landing pages
• Support development and maintenance of sales enablement materials
• Help organize partner playbooks, content libraries, and internal resources
• Write and/or edit copy including emails, newsletters, digital campaigns and website pages, internal communications, and more
• Assist with event and tradeshow planning and coordination
• Contribute to reporting dashboards and marketing performance analysis
• Support cross-functional coordination between marketing and sales teams

Marketing Intern

DevOps Engineer

• Manage and maintain cloud infrastructure on Azure, including Azure Kubernetes Service (AKS) clusters and supporting resources
• Build, improve, and maintain CI/CD pipelines using GitHub Actions to support reliable and repeatable deployments
• Own and enhance our Grafana implementation; designing dashboards, configuring alerts, and supporting incident management workflows
• Monitor system health, triage incidents, and drive root cause analysis to prevent recurrence
• Collaborate with development teams to define and track SLIs, SLOs, and error budgets that align with business goals
• Contribute to infrastructure-as-code practices using Pulumi
• Identify and resolve reliability risks through capacity planning, performance tuning, and proactive system improvements
• Participate in an on-call rotation to support production systems and respond to incidents
• Document runbooks, operational procedures, and architectural decisions to support team knowledge sharing

Property Claims Specialist

Revenue Support Specialist

Partner Account Executive

Care Center Specialist, P&C Licensed

Marketing Intern

Senior Site Reliability Engineer