Care Center Specialist, P&C Licensed

Coterie

Customer Care Specialist at Coterie delivering exceptional service to agents and policyholders. Collaborating across teams to ensure a seamless experience in commercial insurance.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $62,500 per yearWebsite

About the role

Key responsibilities & impact

Serve as a primary point of contact for agents and policyholders via phone, email, chat, and other channels
Handle inquiries related to policies, coverage, appetite, billing, and service requests
Process endorsements, cancellations, and policy updates accurately and efficiently
Strive for first-contact resolution, ensuring a high-quality and timely customer experience
Act as a liaison between Underwriting, Claims, IT, and other internal teams to resolve issues and support requests
Build and maintain strong relationships with agents and customers to drive satisfaction and retention
Monitor and respond to inbound queues (including voicemail and digital requests) in alignment with service standards
Identify trends and provide feedback to improve products, processes, and overall service experience
Participate in ongoing training and cross-functional support to remain agile and effective across responsibilities
Support additional projects and team needs as the business evolves

Requirements

What you’ll need

Active Property & Casualty (P&C) License required
2+ years of experience in insurance service, sales support, or related roles
2–3+ years of experience in a remote, call center, or customer-facing environment
Strong customer service mindset with excellent communication and interpersonal skills
Ability to multitask, prioritize, and work in a fast-paced environment
Detail-oriented with strong organizational and time management skills
Proven ability to collaborate cross-functionally and work as part of a team
Self-motivated, reliable, and accountable
Proficiency with Microsoft Office and other systems/tools

Benefits

Comp & perks

100% remote
Health insurance through Aetna (we pay 100% of premiums)
Dental and vision insurance through Guardian (we pay 100% of premiums)
Basic life insurance (we pay 100% of premiums)
Access to flexible spending account (FSA) or health savings account (HSA) (for those using HSA eligible plans)
401K plan (up 4% match with immediate vest). Must be 21 years of age or older to participate
Flexible PTO policy offering employees up to 4 weeks of PTO in their first 12 months. Thereafter, PTO usage aligns with company standards and typically does not exceed 5 weeks per calendar year.
12 company-paid holidays each year
Continuing education annual stipend

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Property & Casualty Licenseinsurance servicesales supportcustomer service

Soft Skills

communication skillsinterpersonal skillsmultitaskingprioritizationorganizational skillstime managementcollaborationself-motivationreliabilityaccountability

Certifications

Active Property & Casualty License