Cosy Hauz

General

• Manage the day-to-day operations of an assigned portfolio of UK residential, commercial, and serviced accommodation properties.
• Build and maintain strong relationships with tenants, landlords, contractors, suppliers, and other stakeholders, ensuring a high standard of customer service.
• Coordinate tenancy administration, including move-ins, move-outs, renewals, inspections, deposit administration, and tenancy-related documentation.
• Oversee property repairs, planned maintenance, contractor coordination, and issue resolution to ensure properties remain safe, compliant, and well maintained.
• Monitor statutory property compliance, ensuring certifications, inspections, and legal requirements are completed on time.
• Manage utilities, council tax, property records, and other administrative requirements across the portfolio.
• Coordinate the day-to-day operations of serviced accommodation, including bookings, guest communications, payments, housekeeping, maintenance, and property readiness.
• Maintain accurate records, update property management systems, and prepare operational reports to support business decisions.
• Work collaboratively with internal departments to support property launches, project handovers, and continuous operational improvements.
• Utilise Google Workspace, property management software, and AI-powered tools to improve productivity, communication, and operational efficiency.
• Undertake a mandatory six (6) month UK secondment, subject to business requirements, to support on-the-ground property operations, serviced accommodation, tenant engagement, property inspections, viewings, staging, and other operational activities.
• Commit to a consistent UK mid-shift schedule (3PM - 12MN PHT) to ensure optimal crossover and real-time communication with UK-based stakeholders and partners.

Property Management Specialist