Cosy Hauz

Operations

• Cross-Functional Rotations: Complete targeted rotations across core business functions (Operations, HR, Finance, Marketing) to gain end-to-end commercial insight into property development workflows.
• Process Optimisation: Critique existing operational workflows, identify bottlenecks, and execute pragmatic process improvements to enhance cost-effectiveness and operational throughput.
• Data Analytics & Reporting: Track departmental Key Performance Indicators (KPIs), interpret operational data, and present actionable insights to senior leadership to drive strategic decision-making.
• Project Execution & Governance: Lead and support department-specific initiatives, ensuring projects are delivered on time, within budget, and to governance standards.
• Employee Relations & HR Support: Handle operational HR queries and employee relations matters with tact, professionalism, and strict compliance.
• Stakeholder & Client Engagement: Manage key external and internal stakeholder interactions, supporting front-line operational delivery and client-facing requirements.

Operations Management Specialist

Paralegal

• Support the UK Property Transactions team in managing property transactions
• Assist with site acquisitions and manage due diligence processes
• Liaise with external solicitors and stakeholders
• Ensure smooth progression of legal matters to meet commercial deadlines
• Coordinate legal processes relating to property acquisitions, sales, remortgaging, and disposals
• Prepare and review legal documentation, including Heads of Terms, sale contracts, leases, and development agreements
• Maintain transaction trackers and ensure all project deadlines are met
• Monitor and support post-completion requirements
• Maintain accurate records of all property’s legal files
• Assist with ad hoc legal and administrative tasks related to ongoing projects

Property Conveyancing Paralegal

General

• Manage the day-to-day operations of an assigned portfolio of UK residential, commercial, and serviced accommodation properties.
• Build and maintain strong relationships with tenants, landlords, contractors, suppliers, and other stakeholders, ensuring a high standard of customer service.
• Coordinate tenancy administration, including move-ins, move-outs, renewals, inspections, deposit administration, and tenancy-related documentation.
• Oversee property repairs, planned maintenance, contractor coordination, and issue resolution to ensure properties remain safe, compliant, and well maintained.
• Monitor statutory property compliance, ensuring certifications, inspections, and legal requirements are completed on time.
• Manage utilities, council tax, property records, and other administrative requirements across the portfolio.
• Coordinate the day-to-day operations of serviced accommodation, including bookings, guest communications, payments, housekeeping, maintenance, and property readiness.
• Maintain accurate records, update property management systems, and prepare operational reports to support business decisions.
• Work collaboratively with internal departments to support property launches, project handovers, and continuous operational improvements.
• Utilise Google Workspace, property management software, and AI-powered tools to improve productivity, communication, and operational efficiency.
• Undertake a mandatory six (6) month UK secondment, subject to business requirements, to support on-the-ground property operations, serviced accommodation, tenant engagement, property inspections, viewings, staging, and other operational activities.
• Commit to a consistent UK mid-shift schedule (3PM - 12MN PHT) to ensure optimal crossover and real-time communication with UK-based stakeholders and partners.

Operations Management Specialist

Property Conveyancing Paralegal

Property Management Specialist