Cosán Group

General

• Manage an assigned panel of 400-450 patients and conduct required monthly outreach to ensure continuity of care.
• Conduct 50-60 daily outbound calls to patients, providing care plan support and health coaching aligned to their specific needs.
• Maintain call quality standards through consistent engagement and professional communication in every patient interaction.
• Collaborate with clinical teams, providers, and caregivers to identify and address clinical and social needs.
• Support care coordination goals by staying on schedule with monthly outreach targets.
• Close gaps in patient care through Chronic Care Management, Behavioral Health Integration, and Remote Physiological Monitoring services.
• Advocate for patient needs by actively listening to concerns, investigating issues, and communicating solutions to the patient’s care circle.
• Document all patient interactions in real time using the care coordination platform.
• Maintain HIPAA compliance in all patient communications and documentation.

Medical Assistant, Patient Care Coordinator

• Patient Outreach & Nutritional Counseling: Manage an assigned panel of 300-350 patients and conduct required monthly nutritional outreach and support. Conduct 50-60+ daily phone calls with patients, providing nutritional care plan support and health coaching tailored to their specific conditions. Maintain call quality standards and professional communication in every patient interaction; pass regular QA call reviews.
• Nutrition Planning & Patient Education: Educate patients on nutrition concepts, dietary modifications, and weight management strategies. Simplify complex nutritional information for diverse patient populations. Reinforce provider-directed nutritional guidance and support patient adherence to established care plans.
• Care Coordination & Collaboration: Collaborate with clinical teams, providers, and caregivers to identify and address nutritional and clinical needs. Support care coordination goals by staying on schedule with monthly outreach targets. Escalate patient concerns or changes in condition to appropriate clinical staff per established protocols.
• Documentation & Compliance: Document all patient interactions in real time using the care coordination platform. Maintain HIPAA compliance in all patient communications and documentation. Ensure accurate documentation to support care coordination goals.

Nutritional Support Coordinator

Bilingual

• Manage an assigned panel of 400-450 patients and conduct required monthly outreach to ensure continuity of care.
• Conduct 50-60 daily outbound calls to patients, providing care plan support and health coaching aligned to their specific needs.
• Maintain call quality standards through consistent engagement and professional communication in every patient interaction.
• Collaborate with clinical teams, providers, and caregivers to identify and address clinical and social needs.
• Support care coordination goals by staying on schedule with monthly outreach targets.
• Advocate for patient needs by actively listening to concerns, investigating issues, and communicating solutions to the patient’s care circle.
• Document all patient interactions in real time using the care coordination platform.

Bilingual Care Coordinator

Events

• Manage an assigned panel of 400–450 patients and conduct required monthly outreach to ensure continuity of care
• Conduct 50–60 + daily outbound calls to patients, providing care plan support and health coaching aligned to their needs
• Collaborate with clinical teams, providers, and caregivers to identify and address clinical and social needs
• Support care coordination goals by staying on schedule with monthly outreach targets
• Advocate for patient needs by actively listening to concerns, investigating issues, and communicating solutions to the patient’s care circle
• Document all patient interactions in real time using the care coordination platform