Medical Assistant, Patient Care Coordinator

Cosán Group

Care Coordinator managing a panel of patients and providing health coaching through monthly outreach. Role involves collaboration with clinical teams and maintaining HIPAA compliance in all communications.

Posted 6/26/2026full-timeRemote • Alabama, Arizona, Florida, Kansas, Kentucky, Louisiana, Mississippi, New Mexico, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas • 🇺🇸 United StatesJunior💰 $17 - $20 per hourWebsite

About the role

Key responsibilities & impact

Manage an assigned panel of 400-450 patients and conduct required monthly outreach to ensure continuity of care.
Conduct 50-60 daily outbound calls to patients, providing care plan support and health coaching aligned to their specific needs.
Maintain call quality standards through consistent engagement and professional communication in every patient interaction.
Collaborate with clinical teams, providers, and caregivers to identify and address clinical and social needs.
Support care coordination goals by staying on schedule with monthly outreach targets.
Close gaps in patient care through Chronic Care Management, Behavioral Health Integration, and Remote Physiological Monitoring services.
Advocate for patient needs by actively listening to concerns, investigating issues, and communicating solutions to the patient’s care circle.
Document all patient interactions in real time using the care coordination platform.
Maintain HIPAA compliance in all patient communications and documentation.

Requirements

What you’ll need

Must hold a nationally recognized medical assistant certification (CMA, RMA, CCMA, NCMA, CMAC, or equivalent state-issued MA-C).
OR Certified Pharmacy Technician (CPhT)
Minimum 1 year of clinical experience in primary care, hospital, or a specialty healthcare setting.
Experience with Electronic Medical Records (EMRs) and strong computer navigation skills.
Proficiency in multiple technology platforms and ability to navigate complex systems.
HIPAA-compliant home office setup with minimum 50 Mbps download / 5 Mbps upload internet capability.
Must be legally authorized to work in the United States.

Benefits

Comp & perks

Paid Time Off + Company Holidays.
Medical, Dental, Vision Insurance.
Complimentary Life Insurance.
401(k) Plan.
Optional Short-Term, Long-Term Disability, Critical Illness & Accident coverage.
Employee Assistance Program including mental health resources.
Company-provided equipment (laptop, monitor, headset, etc.).

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Chronic Care ManagementBehavioral Health IntegrationRemote Physiological MonitoringElectronic Medical Recordspatient outreachhealth coachingcare coordinationcall quality standardsdocumentationclinical experience

Soft Skills

professional communicationactive listeningproblem-solvingcollaborationadvocacyengagementorganizationtime managementinterpersonal skillsattention to detail

Certifications

CMARMACCMANCMACMACCPhT