Cortex

Customer Success Manager

• Proactively monitor and manage client health and the relevance of projects to the client’s business
• Understand the product and ecosystem and identify alternatives to improve project relevance and adoption
• Study the industry and the specific characteristics of each client’s business
• Act as the client’s voice to other teams within the company, sharing pain points and seeking solutions internally
• Ensure delivery and compliance with deadlines agreed with the client

Customer Success Intern – Brand

Data Scientist

• Development of machine learning models;
• Data preparation, exploratory analysis and data visualization;
• Model and hypothesis validation;
• Python programming and code versioning;
• Communication with internal and external stakeholders;

Data Engineer

• Desenvolver, manter e otimizar pipelines de dados utilizando Apache Spark.
• Implementar e gerenciar soluções de dados na plataforma Databricks.
• Implementar e gerenciar soluções de orquestração de pipeline de dados na plataforma Apache Airflow.
• Projetar e implementar arquitetura de dados na AWS, utilizando serviços como S3, RDS, DynamoDB, ECS, EKS, Glue, Lambda, entre outros.
• Garantir a qualidade e integridade dos dados através de práticas de validação e monitoramento.
• Colaborar com equipes de análise de dados, ciência de dados e outros stakeholders para entender necessidades de dados e fornecer soluções eficazes.
• Participar na definição e implementação de boas práticas de engenharia de dados.
• Documentar processos, pipelines e arquitetura de dados de forma clara e detalhada.

Junior Data Engineer

Revenue Operations

• Support the RevOps team in updating area data and metrics.
• Assist in organizing operational processes and tasks, ensuring consistency and quality in deliverables.
• Collaborate in creating and maintaining reports and dashboards focused on Sales and Customer Retention KPIs.
• Participate in optimizing CRM usage (HubSpot), supporting the team with data maintenance and automations.
• Contribute analyses that help identify opportunities to improve the customer journey.
• Work collaboratively with other areas such as Data Ops, Sales, and Customer Success (CS).

RevOps Intern

• Monitor and relentlessly manage customer health and project relevance;
• Thoroughly understand the product and ecosystem;
• Recommend paths and alternatives for the client;
• Act as the client's voice to other teams within the company;
• Co-manage internal teams, ensuring delivery and deadlines;

Senior Customer Success Consultant – Growth, Enterprise

Engineer

• Desenvolver e manter crawlers/bots de alta performance e resilientes para extração de dados em larga escala.
• Projetar e implementar pipelines de dados complexos utilizando Databricks (Spark) para processamento em lote e streaming.
• Garantir a saúde e a dependência dos fluxos de dados através de ferramentas de orquestração avançadas.
• Gerenciar e otimizar recursos dentro do ecossistema AWS, garantindo escalabilidade e custo-benefício.
• Implementar técnicas de tratamento de erros, contorno de bloqueios (proxies, captchas) e validação de qualidade dos dados coletados.

Engenheiro de Dados Sênior – Especialista em Crawlers e Orquestração

QA Engineer

• Responsible for the entire functional testing development cycle;
• Design and implement test plans and test cases to prevent regressions;
• Ensure visibility of test results;
• Ensure delivery quality through automated testing;
• Participate and collaborate with the product and design teams in discussions and initiatives.

Junior QA Analyst

Analyst

• Relentlessly monitor and manage client health and the project's relevance to the client's business;
• Have in-depth knowledge of the product and ecosystem and be able to identify alternatives to improve project relevance and adoption;
• Study the industry and the specific characteristics of the client's business;
• Propose approaches and alternatives to help the client get the best possible use of our products and services;
• Be the client's voice to other teams within the company, sharing pain points and seeking solutions internally;
• Co-manage internal teams, ensuring delivery and adherence to timelines agreed with the client.

Senior Data, Market Analyst

Account Executive

• Identify and plan commercial strategies to engage strategic prospects by analyzing market variables, aiming to obtain competitive advantages, generate business opportunities, grow the customer base, and ensure achievement of established targets and KPIs.
• Gather information and facilitate interaction between prospects and business teams, as well as enter project data into the pricing system to prepare a commercial proposal aligned with the client’s needs and expectations, enabling approval in accordance with defined margins and ensuring accuracy in project outcomes.
• Conduct negotiation meetings with clients to secure deals with appropriate pricing and margins.
• Oversee the implementation of projects and solutions, coordinating internal teams and handing off to Customer Success for ongoing support to ensure the client achieves proper integration with the purchased product or service and succeeds in their Cortex journey.
• Continuously share experiences, best practices, and results with the sales team to contribute to team development and the achievement of departmental objectives.
• Actively prospect new leads and strategic accounts using outbound approaches and market intelligence to identify opportunities aligned with the ICP, expand the sales pipeline, and qualify potential customers, ensuring the volume and quality of opportunities are aligned with established targets and KPIs.

Account Manager

• Manage a client portfolio, with or without support from the responsible Customer Success (CS) manager, to identify new commercial opportunities, either within the current scope of the purchased product or by offering new products;
• Generate and manage the commercial pipeline (sales funnel) by gathering market information, developing strategic accounts, promoting and presenting products and services, and proposing suitable market intelligence solutions to ensure targets are met within deadlines and quality standards at the lowest possible cost through proper allocation of technical and material resources;
• Enter project information into the pricing system to prepare a commercial proposal aligned with the client’s needs and expectations, enabling approval in accordance with defined margins and ensuring accuracy in project delivery;
• Conduct negotiation meetings with clients to ensure successful closing of sales with appropriate pricing and margins;
• Continuously share experiences, best practices and results with the team to contribute to team development and the achievement of the area’s objectives.

Account Manager, Commercial

• Hybrid Management (Proactive vs. Scalable): Implement methodologies to monitor the health of 460 accounts without sacrificing quality, defining relationship tiers (High-touch, Mid-touch, Low-touch / Tech-touch).
• Predictive Analytics and Portfolio Health: Anticipate churn risks by analyzing usage data from the Geofusion platform and health indicators (Health Score).
• Demand Generation within the Base: Foster an expansion culture within the CS team, turning consultative support into a revenue engine for the company.
• Team Development: Mentor the 6 CS team members to advance their technical skills in geographic intelligence and negotiation.
• Manage Area KPIs: Churn Rate (Gross and Net), NPS, Health Score, and Expansion Targets.
• Optimize the Customer Journey: Ensure adoption and value-delivery stages are completed.
• Lead leadership rituals (1:1s, Team Meetings, and Account Reviews).
• Collaborate with Product and Sales teams to feed market strategy using customer feedback.

Customer Success Coordinator

Business Development Rep

• Prospectar novos clientes (Via Telefone; E-mail e Social Selling);
• Mapear os principais desafios dos clientes e conectar com as soluções da Cortex;
• Ser o braço direito e ter muito alinhamento com os Executivos de Vendas;
• Alimentar nosso CRM com as interações realizadas diariamente de acordo com processos estabelecidos;
• Estudar nossos produtos e metodologias de vendas (Foco em SPICED, SPIN e Venda Consultiva).

BDR – Brand

• Monitor and relentlessly manage customer health and the relevance of the project;
• Have in-depth knowledge of the product and ecosystem and be able to identify alternatives;
• Study the industry and the specificities of the client's business;
• Propose solutions and alternatives to the client;
• Act as the client's voice across the company's teams;
• Co-manage internal teams, ensuring delivery and the deadlines agreed with the client;