Cortex

Account Manager

• You will own a portfolio of strategic accounts, combining a consultative mindset, strong analytical skills and executive-level influence to:
• Expand Cortex's presence through upsell and cross-sell;
• Ensure customer retention and growth together with the Customer Success team;
• Lead high-level conversations with multiple stakeholders, including C-level executives;
• Identify pains and opportunities, translating complex needs into high-impact projects;
• Act as the voice of the customer, contributing to the continuous evolution of our solution.

Account Manager – Enterprise

Customer Success Manager

• Lead the Customer Success team responsible for mid-market and high-volume accounts, ensuring a scalable, efficient, and value-driven customer journey;
• Build and maintain strategic relationships with sponsors and client leaders within your portfolio, managing an executive engagement cadence (QBRs, check-ins, business reviews, etc.);
• Map, implement, and evolve tools and integrations that support automation of the customer journey (automated emails, in-app flows, alerts, health scores, etc.);
• Analyze key metrics (NRR, churn, adoption, engagement, feature usage) and adjust strategies with a focus on efficiency and scaled impact;
• Develop segmentation and mass-personalization strategies based on behavioral and profile data;
• Partner with Marketing, Sales, Product, and Support to ensure consistency and a seamless customer experience across the entire journey;
• Lead team performance rituals focused on productivity, operational efficiency, and retention outcomes;
• Contribute strategic vision for sustainable customer base growth by designing mechanisms for scale and continuous engagement.

Team Manager – Customer Success

Business Development Rep

• Prospect new clients (via phone, email and social selling);
• Map the main customer challenges and connect them to Cortex's solutions;
• Act as a close partner and maintain strong alignment with Sales Executives;
• Log daily interactions in our CRM according to established processes;
• Study our products and sales methodologies (focus on SPICED, SPIN and Consultative Selling).

Business Development Representative

• Prospect new clients (via phone, email, and social selling);
• Map key customer challenges and connect them with Cortex solutions;
• Serve as the right hand to Sales Executives and maintain close alignment with them;
• Log daily interactions in our CRM according to established processes;
• Study our products and sales methodologies (focus on SPICED, SPIN, and Consultative Selling).

BDR – GI

Operations

• Develop, monitor and maintain data integrations between RevOps systems (HubSpot, Vitally, Zendesk, SAP, BI, among others)
• Create and optimize data pipelines, ensuring quality, reliability and governance in environments such as Airflow and Databricks.
• Build and evolve the company datalake, ensuring organization, security and performance.
• Implement automation and operational efficiency solutions, potentially using AI tools (e.g., process automations, automated validations, etc.).
• Develop queries, transformations and models for consumption by BI tools.
• Monitor data flows, detect anomalies and apply fixes when necessary.
• Translate business area needs into clear technical requirements and practical solutions.
• Create documentation and present results to non-technical stakeholders.

Data Ops Analyst – Mid-level

Security Engineer

• Auxiliar na administração de acessos a sistemas e plataformas internas.
• Acompanhar e apoiar os processos de revisão e auditoria de acessos periódicos, garantindo a conformidade com as políticas de segurança da Cortex.
• Apoiar na criação e atualização de documentação e relatórios relacionados a acessos e controles de segurança.
• Contribuir no desenvolvimento de normas e políticas baseadas nos principais frameworks de segurança.

Estágio em Infraestrutura e Segurança da Informação

Analyst

• Design and keep up to date all documentation for customer journeys and internal Customer Success (CS) processes.
• Develop, implement, and maintain all automation flows (playbooks, triggers, alerts, and Health Scores) for the three service streams: Acquisition, Engagement, and Legacy.
• Configure and manage knowledge snippets, in-app guides, and checklists that support the customer journey, ensuring alignment with Vitally flows.
• Continuously refine customer health metrics, adjusting weights and triggers so they accurately reflect customer success at each stage of the lifecycle.
• Ensure correct integration and data flow across the CS ecosystem tools, guaranteeing a single, reliable view of the customer.
• Monitor the performance of automations and processes, identify bottlenecks, and propose continuous improvements to increase team efficiency and the effectiveness of the service streams.

Flows and Processes Analyst

Product Marketing

• Assist in collecting data for market, competitive and customer behavior analyses.
• Populate and maintain Product Marketing frameworks up to date (e.g., messaging matrices, persona documentation).
• Contribute to defining the Value Proposition and messaging under supervision.
• Provide essential support in creating, reviewing and distributing sales collateral and educational materials (presentations, one-pagers, etc.).
• Draft initial sales enablement materials, ensuring communications follow positioning guidelines.
• Ability to translate basic product features into clear, value-focused messaging, with support from senior team members.

Junior Product Marketing Manager

• Monitorar e gerenciar implacavelmente a saúde do cliente e relevância do projeto para o negócio do cliente;
• Conhecer a fundo o produto e ecossistema e saber identificar alternativas para melhorar a relevância do projeto e aderência;
• Estudar o setor e o as especificidades do negócio do cliente;
• Propor caminhos e alternativas para o cliente ter o melhor uso possível de nossos produtos e serviços;
• Ser a voz do cliente frente aos demais times da empresa, compartilhando as dores e buscando soluções em casa;
• Co-gerenciar equipes internas, garantindo a entrega e os prazos acordados com o cliente

Customer Success Consultant

Growth Marketing

• You will work on the Growth Marketing team, collaborating directly with the Design, Product Marketing, Content, and Sales teams to strengthen the brand, drive campaigns, and generate commercial opportunities.
• Your role will be to lead projects and strategically manage the company’s inbound pipeline, planning, testing, and executing strategies across all digital channels used by the Marketing team.