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Cortex

RN Inbound Agent

Cortex

Remote RN Inbound Agent assisting hurricane victims with insurance claims via phone calls. Providing guidance on claim processes while demonstrating empathy and professionalism.

Posted 6/29/2026contractRemote • 🇺🇸 United StatesMid-LevelSenior💰 $25 per hourWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates strong communication and empathy skills while managing insurance claims for policyholders affected by natural disasters. Capable of quickly adapting to new technologies and systems to ensure efficient call handling and issue resolution.

Highest-signal resume keywords
Current US RN LicenseExcellent Communication SkillsEmpathy and ProfessionalismQuick LearnerComputer Savvy

ATS Keywords

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Applicant Tracking System Keywords

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Certifications & Qualifications
Current US RN License
Industry Keywords
Insurance ClaimsPolicyholdersHurricanesNatural DisasterCall HandlingClaim Submission Procedures

About the role

Key responsibilities & impact
  • Receive and manage inbound phone calls from policyholders affected by hurricanes
  • Gather accurate and detailed information about insurance claims
  • Provide clear and concise guidance on claim submission procedures
  • Demonstrate empathy and professionalism while assisting individuals during challenging times
  • Collaborate with team members to ensure efficient call handling and issue resolution

Requirements

What you’ll need
  • Current and active US RN license
  • Reside within the United States
  • Willingness to accept a temporary contract in the event of a hurricane or natural disaster
  • Availability to complete an 8-hour training course and commence work within 72 hours of activation
  • Excellent communication skills to interact with policyholders with empathy and professionalism
  • Quick learner with the ability to adapt to new platforms and technologies rapidly
  • Computer savvy, capable of navigating new systems efficiently

Benefits

Comp & perks
  • Opportunity to contribute to disaster response efforts and provide valuable support to those in need
  • Flexible remote work arrangement, allowing you to work from the comfort of your own home
  • Training and resources provided to ensure your success in the role