Corporate Travel Management (CTM) Group

Meeting Planner

• Source hotels, meeting space, and transportation.
• Source Air Charters when requested.
• Provide hotels with Rooming lists, revisions, and team itineraries.
• Request and review final folios and invoices and provide to Coach/University
• Source meeting space, team meals and AV requirements.
• Program management from concept to completion; to include meeting and striving to exceed program goals, and objectives, contracting with suppliers, creating cost estimates.
• Lead discovery calls to engage customer and learn about the meeting needs focusing on the goals and objectives of the program.
• Include all internal stakeholders.
• Make destination recommendations; submit eRFP’s through Cvent for a diverse group of customers with consideration of the program goals, objectives, budget, and space
• Produce accurate documents/reports for clients and vendors in conjunction with account needs.
• Conduct effective vendor negotiations and contract execution to include terms, due dates, cost savings and concessions for hotel/venue, ground transportation, DMC, audio-visual production, food & beverage,
• Facilitate contract execution between the parties in a timely
• Provide meeting owner/requester a summary of all terms, due dates, total costs and deposits to meet and exceed program timelines and deadlines.
• Record accurate budget, cost, savings, and contract execution in Cvent or applicable.
• Ability to travel on-site with programs as needed.
• While on-site, employee should maintain a professional demeanor and project a positive reflection of Travel and Manage program reconciliation, invoicing, accounts payable, and accounts receivables. for each program; when applicable.
• Follow-up to ensure timely payment processing and revenue reconciliation.
• Provide exceptional service and manage the relationship with the meeting owner.
• Proactively offer professional recommendations to the client based on industry knowledge. and expertise.
• Secure repeat business.
• Other duties as assigned.

Travel Advisor

• Provide travel services for meeting and incentive attendees, including arranging domestic and international air, rail, ground transportation, hotel, and other travel services as requested.
• Utilize communication skills and teamwork to deliver optimum service and achieve high customer satisfaction, as well as develop strong collaborative relationships with clients and vendors.
• Communicate with customer in verbal and written form regarding their meeting or incentive trip, paying close attention to the policies and parameters unique to each program.
• Arrange all travel related services. Including, but not limited to, bookings, such as air, rail, car, car service, hotel, seat assignments, and any other accommodations requested by the client.
• Understanding of international travel, including fares and pricing, available resources and travel documentation requirements.
• Be consultative with customer, adhering to organization’s guidelines.
• Assist customers with various needs, such as travel changes, split forms of payments and special requests, including any necessary problem solving.
• Quality Control each reservation before queuing to the relevant ticketing/quality control queue.
• Ability to quickly assess information, anticipate issues and outcomes, and make effective decisions including ability to draw clear conclusions.
• Escalate to leadership for guidance when necessary.
• Review incoming correspondence and materials as needed; prioritize, summarize, and respond in a timely manner.
• Maintain all reservations in a completed state regardless of if authorization to ticket received at time of call.
• Monitor assigned queues and tasks throughout the workday to ensure reservations and tasks are accurate and complete.
• Responsible for insuring that all tasks within their team are completed or re-assigned by end of shift.
• Work independently and with leadership team when necessary to make effective decisions, including resolving customer service issues.
• Collect payment from customer for travel services according to Client’s Travel or Meeting Policy and Travel and Transport Policy and Procedures.
• Read daily briefings and industry announcements to keep abreast of industry developments.
• Participate in training opportunities to maintain and expand travel knowledge and customer service skills.
• Maintain a comprehensive working knowledge of GDS and any other product used for specific account being handled.

Group Air Advisor

Systems Engineer

• Assist in planning, conducting and directing the analysis of highly complex business problems to be solved with automated solutions.
• Work on mission-critical high value projects with large scale customer impact.
• Support development staff by addressing functionality questions and resolving issues.
• Assist in creating process engineering and/or business flow assessments to ensure appropriate design of solutions.
• Assist with research, evaluating, design and implementing automated solutions that meet the business needs in the most efficient and cost-effective way possible.
• Determine necessary program changes.
• Evaluate user request for new automated solutions to determine feasibility, time required, and compatibility with other GDS programs/functions.
• Consult with user to identify current operating procedures and clarify program objectives.
• Verify program logic and correct functionally by implementing test/beta situations.
• Estimate and prepare timelines for specific project tasks.
• Develop and maintain training and implementation manuals regarding automated systems.
• Assist with formulating plans outlining steps required to develop programs and submit plans to the end user for final approval.
• Prepares flow charts and diagrams to illustrate sequence of steps the program must follow and to describe logical operations involved.
• Work with development teams to estimate and prepare timelines for specific projects.
• Ability to learn and adapt to new technologies and take ownership in the process through handoff to support staff.
• Assist in preparing input to and/or proposals, functional requirements, presentations and reports for existing and potential clients.
• Support the Sr. Business System Analysts on projects.

Business Systems Analyst II

Events

• Program management from concept to completion; to include meeting and striving to exceed program goals, and objectives, contracting with suppliers, creating cost estimates for budget purposes, program execution and reconciliation.
• Lead discovery calls to engage customer and learn about the meeting needs focusing on the goals and objectives of the program.
• Include all internal stakeholders.
• Make destination recommendations; submit RFP’s through Cvent for a diverse group of customers with consideration of the program goals, objectives, budget and space requirements.
• Produce accurate documents/reports for clients and vendors in conjunction with account needs.
• Conduct effective vendor negotiations and contract execution to include terms, due dates, cost savings and concessions for hotel/venue, ground transportation, DMC, audio-visual production, food & beverage, optional activities and other suppliers contributing to the success of the program.
• Facilitate contract execution between the parties in a timely manner.
• Provide meeting owner/requester a summary of all terms, due dates, total costs and deposits to meet and exceed program timelines and deadlines.
• Record accurate budget, cost, savings and contract execution in Cvent or applicable technology.
• Ability to travel on-site with programs as needed.
• While on-site, employee should maintain a professional demeanor and project a positive reflection of Event Travel Management.
• Manage program reconciliation, invoicing, accounts payable, and accounts receivables for each program; when applicable.
• Follow-up to ensure timely payment processing and revenue reconciliation.
• Provide exceptional service and manage the relationship with the meeting owner.
• Proactively offer professional recommendations to the client based on industry knowledge and expertise.
• Secure repeat business.
• Utilize time tracking for accurate billing by project.
• Other duties as assigned.

Event Planner

• Assist in planning, conducting and directing the analysis of highly complex business problems to be solved with automated solutions.
• Work on mission-critical high value projects with large scale customer impact.
• Support development staff by addressing functionality questions and resolving issues.
• Assist in creating process engineering and/or business flow assessments to ensure appropriate design of solutions.
• Assist with research, evaluating, design and implementing automated solutions that meet the business needs in the most efficient and cost-effective way possible.
• Determine necessary program changes.
• Evaluate user request for new automated solutions to determine feasibility, time required, and compatibility with other GDS programs/functions.
• Consult with user to identify current operating procedures and clarify program objectives.
• Verify program logic and correct functionally by implementing test/beta situations.
• Estimate and prepare timelines for specific project tasks.
• Develop and maintain training and implementation manuals regarding automated systems.
• Assist with formulating plans outlining steps required to develop programs and submit plans to the end user for final approval.
• Prepares flow charts and diagrams to illustrate sequence of steps the program must follow and to describe logical operations involved.
• Work with development teams to estimate and prepare timelines for specific projects.