Corporate Travel Management (CTM) Group

Business Development Rep

• Responsible for generating new business through implementation of a territory plan to include prospecting, cold calling, qualifying, proposal development and presentation, negotiating and closing the account.
• Grow assigned territory.
• Ability to drive value in a medium to long sales cycle, as well as non-RFP opportunities with quick decision timeframes.
• Able to develop and articulate CTM's value proposition for potential customers.
• Ability to develop relationships at the C-level within small to mid-sized organizations.
• Ability to sell to committees with multiple stakeholders and influencers.
• Manage and develop the pipeline to meet the quota established by the General Manager.
• Maintain extensive knowledge of current market conditions, industry changes, and competitive positioning to be shared with the sales team and leadership.
• Build and maintain key travel industry relationships.
• Represent the organization at local and regional business travel industry events as required.
• Achieve your annual sales target!

Director, Business Development – PacNW Region

• Responsible for generating new business through implementation of a territory plan including prospecting, cold calling, qualifying, proposal development and presentation, negotiating and closing accounts.
• Grow assigned territory and manage pipeline to meet established quota.
• Develop and articulate CTM's value proposition for potential customers.
• Build and maintain key travel industry relationships.
• Represent the organization at local and regional business travel industry events.

Director, Business Development

Account Manager

• Create and maintain a measurable business plan for corporate clients, to include a strategic travel management program.
• Identify cost and efficiency improvements in all aspects of client relationships through the analysis of management information and regular dialogue with client and shareholders.
• Introduce quality performance metrics where appropriate.
• Monitor and review service level agreements with the client.
• Manage the contractual terms and conditions of the client relationship and financial agreements in place including payments.
• Monitor the profitability of each account.
• Liaise with all internal international CTM and agency partner departments and staff involved with the client to deliver consistent products and services.
• Work closely with Operations to ensure optimum service delivery.
• Plan and attend client implementation and review meetings.
• Identify opportunities for commercial incentives and co-ordinate meetings with suppliers on behalf of and with clients.
• Review and recommend improvements to the client travel policy and buying procedures.
• Ensure the accuracy and timely delivery of management information.
• Maintain market and competitor awareness and brief clients on strategic developments in the industry.
• Models the way for employees and sets a positive example by demonstrating our core values. Provides ongoing feedback and supports team member growth by working with employees and encouraging growth plans.
• Drives employee engagement. Facilitates regular and ongoing conversations about employee engagement and takes action to improve team and organizational culture.

Global Account Manager

Customer Support

• Provide technical support and troubleshooting online booking tools, third-party tools, and proprietary travel technology tools.
• Respond to client inquiries via phone, email, or ticketing systems, ensuring timely and professional support.
• Assist Internal & External customer troubleshooting technical problems for CTM proprietary and third-party products.
• During a support call, email or chat, gather information to define the issue, and provide a solution.
• Current knowledge of online products and functionality.
• Stay up to date on system updates, new features, and industry best practices to provide accurate support.
• Define and document the STR (Steps to Recreate) for the reported issue, in the OBT.
• Recreate the issue in the GDS in order to identify or exclude the booking channel as the root cause.
• Prepare for customer inquiries by studying products, services and customer service processes.
• Respond to internal customer inquiries/escalations by understanding inquiry, reviewing similar inquiries and responses, gathering and researching information, assembling and forwarding information, as needed, verifying customers understanding of any information and/or resolution provided.
• Provide follow-up within the prescribed CTM Service Level Agreement.
• Keep current with the newest online tool releases, product enhancements, and current events related to the travel industry.
• Escalate complex technical issues to senior support staff or product teams as needed.
• Collaborate with internal teams, including Operations, product development, and account management, to enhance customer experience.
• Client Facing; phone calls, email, chat, etc...

End User Support Specialist

Strategy

• Assist in implementing consulting strategies aligned with CTM’s goals for client value and revenue optimization.
• Support the execution of preferred hotel program projects, including RFP management, supplier analysis, and rate benchmarking.
• Analyze bid responses and identify key negotiation opportunities to support client and company objectives.
• Work within RFP tools and data platforms to evaluate rate proposals and provide insights to support negotiation strategies.
• Collaborate with clients and internal teams to implement hotel content preferencing within OBTs, GDS, and other platforms to ensure preferred properties and additional content driving program compliance, program value and traveller satisfaction.
• Maintain regular communication with internal and external stakeholders, hotel suppliers and brand contacts to build relationships, facilitate negotiations and support client satisfaction.
• Assist in preparing and delivering presentations, reporting, and consulting materials for client meetings.
• Monitor industry trends, hotel openings, and market data to contribute to effective program strategies.
• Represent PSG and CTM at client meetings, advisory boards, and industry functions as requested by CTM leadership.
• Contribute to process improvements and consulting tools that increase team efficiency and project success.
• Support adoption of tools and processes that enhance project delivery and data analysis.
• May guide junior team members, contractors, or interns supporting consulting initiatives.
• Provide feedback and support a collaborative, high-performing team environment.

Consulting and Hotel Strategy Manager

• Responsible for generating new business through implementation of a territory plan to include prospecting, cold calling, qualifying, proposal development and presentation, negotiating and closing the account.
• Grow your assigned territory
• Ability to drive value in a medium to long sales cycle, as well as non-RFP opportunities with quick decision timeframes.
• Able to develop and articulate CTM's value proposition for potential customers.
• Ability to develop relationships at the C-level within small to mid-sized organizations.
• Ability to sell to committees with multiple stakeholders and influencers.
• Manage and develop the pipeline to meet the quota established by the General Manager
• Maintain extensive knowledge of current market conditions, industry changes, and competitive positioning to be shared with the sales team and leadership.
• Build and maintain key travel industry relationships.
• Represent the organization at local and regional business travel industry events as required.
• And, most importantly, achieve your annual sales targets!

Manager, Business Development – SE Region

• Responsible for generating new business through implementation of a territory plan to include prospecting, cold calling, qualifying, proposal development and presentation, negotiating and closing the account.
• Grow your assigned territory
• Ability to drive value in a medium to long sales cycle, as well as non-RFP opportunities with quick decision timeframes.
• Able to develop and articulate CTM's value proposition for potential customers.
• Ability to develop relationships at the C-level within small to mid-sized organizations.
• Ability to sell to committees with multiple stakeholders and influencers.
• Manage and develop the pipeline to meet the quota established by the General Manager
• Maintain extensive knowledge of current market conditions, industry changes, and competitive positioning to be shared with the sales team and leadership.
• Build and maintain key travel industry relationships.
• Represent the organization at local and regional business travel industry events as required.
• Achieve your annual sales targets!

Manager, Business Development – Western Region

Manager, Business Development

Operations

• Provide the necessary leadership, development, mentorship and direction to ensure CTM is providing the highest level of customer service to our clients.
• Manage multiple facets of quality and established metrics.
• Review operational key performance indicators to ensure issues are communicated to the appropriate team members and addressed accordingly.
• Work with management teams to gauge both agent and office quality and training needs.
• Maintain positive working relationships with team members within CTM.
• Assist in the planning and implementation of new service products, programs, and initiatives.
• Participate in the problem-solving process; assist in root cause analysis.
• Responsible for creating and maintaining a team-oriented environment.
• Represent CTM in a polished and professional manner; maintain composure in times of stress.
• Manage the communication of operational policies and procedures to their team, and ensure continued adherence.

Operations Manager

• Responsible for generating new business through implementation of a territory plan to include prospecting, cold calling, qualifying, proposal development and presentation, negotiating and closing the account.
• Grow your territory and maintain a healthy pipeline.
• Track all activity and maintain updated records in the CRM utilized by 1000 MTG/CTM.
• Develop and articulate 1000 MTG’s value proposition for potential customers, both independent contractors and corporate accounts.
• Manage and develop the pipeline to meet the quota established by the General Manager.
• Build and maintain key travel industry relationships.
• Achieve your annual sales targets!

Affiliate Manager

• Own full P&L responsibility for the global partner network and deliver revenue growth through partner participation in CTM’s global programs and services
• Maximise the financial contribution of the partner network through effective engagement, commercial alignment, and integration with CTM’s broader business objectives
• Define and execute the long-term vision for CTM’s partner network as a global growth platform
• Build credibility with multinational clients through a strong partner footprint and consistent delivery
• Establish structured governance, KPIs, and performance reporting across all partners
• Build senior-level relationships with partner agency leaders across all regions and strengthen partner alignment with CTM’s global programs, platforms, and initiatives
• Ensure the partner network provides strong coverage, high performance, and alignment with CTM’s global strategy
• Broaden adoption of CTM’s global offerings and solutions across the partner network and enable joint sales pursuits with partners to acquire and grow multinational business
• Develop strategic partnerships that enhance CTM’s global coverage and client offering
• Lead a global partner engagement team, set clear expectations and performance goals, and work cross-functionally with Sales, Account Management, Supplier Relations, Technology, Marketing, and Finance
• Represent CTM externally with clients, suppliers, partners, and industry associations
• Set direction, deliver results, grow people and build culture within the team in line with CTM Leadership Capability Framework

Global Head of Partner Network

• Drive adoption of CTM’s global supplier programs (air, hotel, GDS) across the Partner Network
• Collaborate with CTM’s global supplier relations teams to ensure partner volumes are aligned with supplier agreements
• Work with CTM Product and CTO teams to deploy platforms (CTM Portal, Profile, Sleep Space) across partner agencies
• Build ROI and adoption models to demonstrate the impact of supplier and product integration
• Ensure supplier and product adoption metrics are integrated into the Partner Value Scorecard
• Monitor usage data, working with Partner Network Relationship Managers and Compliance & Performance to address adoption challenges
• Support enablement programs that improve consistency and partner engagement with CTM solutions
• Act as intermediary between CTM’s product/technology teams and partners to validate requirements and inform product development
• Provide supplier and product inputs into partner market readiness assessments
• Partner with Commercial Enablement to ensure supplier and product adoption supports multinational sales opportunities
• Work closely with Partner Relationship Managers to ensure partners have a unified and consistent experience of CTM
• Collaborate across CTM functions (Supplier Relations, Product and CTO) to drive supplier and product adoption
• Share insights on partner market product and technology capabilities with CTM stakeholders to inform sales positioning, product roadmaps, and supplier negotiations
• Represent CTM in discussions with partners and suppliers where supplier programs, product adoption, or technology enablement are the central theme
• Act as a strategic partner to the Global Head of Partner Network and cross-functional leaders
• Influence and align stakeholders globally to ensure consistent execution of commercial and technological strategies
• Provide thought leadership on emerging trends, commercial models, and best practices
• Foster a culture of collaboration, innovation, and continuous improvement across the CTM Partner Network, commercial, data, and technology teams

Head of Supplier and Product Enablement

Manager

• Lead the day-to-day operations of the Group Advisors team , handing student/study travel.
• Train, mentor, and guide direct reports while fostering a positive work environment.
• Ensure performance goals are clearly communicated while aiding, guidance and coaching support as needed.
• Provide fair, constructive, and timely feedback towards performance expectations and goals.
• Identify , analyze, implement, and audit new technologies and processes for continual improvement.
• Be keenly aware of volume and make real-time adjustments to support the workload.
• Closely monitor staffing and all service level channels (phone, email, queues) throughout the day to ensure goals are met.
• Proactively communicate with management when necessary.
• Identify issues impacting service levels and advisory productivity.
• Work with management to develop solutions to improve processes.
• Manage overtime as necessary, per departmental guidelines.
• Act as a resource and support for Group Advisors, Group Travel Managers, and management to answer questions regarding operational formats, applications, processes, procedures, and company policies.
• Possess the ability to answer questions pertaining to all active programs and accounts.
• Monitor daily, weekly, and monthly Agent Sales Productivity reports.
• Share statistics with and provide support to advisors to assist them in meeting or exceeding performance goals.
• Recognize top performers.
• Conduct regular 1:1 sessions and annual performance recaps with each direct report.
• In the case of unsatisfactory performance, work with the individual to develop a customized performance improvement plan and monitor the performance.
• Assist or take the lead in handling customer service issues.
• Provide guidance and encourage the advisor to resolve the problem when possible.
• Escalate issues to the Director as needed.
• Participate in, provide, and/or coordinate ongoing training and development opportunities that enable skills and knowledge development.
• Keep abreast of industrial developments.
• Ability to work evening hours, weekends, and longer hours during high volume periods.
• Ability to assist in a crisis or work outage during or outside regular business hours.
• Complete new group travel requests from start to finish daily.
• Other duties as assigned.
• This position includes daily group r equest s processing of student/study abroad travel

Group Travel Manager

• Responsible for generating new business through implementation of a territory plan to include prospecting, cold calling, qualifying, proposal development and presentation, negotiating and closing the account.
• Grow assigned territory and achieve annual sales target.
• Ability to drive value in a medium to long sales cycle, as well as non-RFP opportunities with quick decision timeframes.
• Develop and articulate CTM's value proposition for potential customers.
• Develop relationships at the C-level within small to mid-sized organizations and sell to committees with multiple stakeholders and influencers.
• Manage and develop the pipeline to meet the quota established by the General Manager.
• Maintain extensive knowledge of current market conditions, industry changes, and competitive positioning to be shared with the sales team and leadership.
• Build and maintain key travel industry relationships and represent the organization at local and regional business travel industry events as required.
• Leadership responsibilities may include direct and/or indirect reports and overall performance management, including hiring, training, coaching, feedback, development.
• Model CTM core values, provide ongoing feedback, support team member growth, drive employee engagement, and facilitate conversations about employee engagement.
• Embrace CTM’s core values of Connect, Evolve and Deliver; work independently and as part of a team; meet deadlines and prioritize simultaneous requests; demonstrate creative and analytical thinking, problem-solving, calm under pressure.