Corporate Travel Management (CTM) Group

Business Development Rep

• Responsible for generating new business through implementation of a territory plan to include prospecting, cold calling, qualifying, proposal development and presentation, negotiating and closing the account.
• Grow assigned territory and achieve annual sales target.
• Ability to drive value in a medium to long sales cycle, as well as non-RFP opportunities with quick decision timeframes.
• Develop and articulate CTM's value proposition for potential customers.
• Develop relationships at the C-level within small to mid-sized organizations and sell to committees with multiple stakeholders and influencers.
• Manage and develop the pipeline to meet the quota established by the General Manager.
• Maintain extensive knowledge of current market conditions, industry changes, and competitive positioning to be shared with the sales team and leadership.
• Build and maintain key travel industry relationships and represent the organization at local and regional business travel industry events as required.
• Leadership responsibilities may include direct and/or indirect reports and overall performance management, including hiring, training, coaching, feedback, development.
• Model CTM core values, provide ongoing feedback, support team member growth, drive employee engagement, and facilitate conversations about employee engagement.
• Embrace CTM’s core values of Connect, Evolve and Deliver; work independently and as part of a team; meet deadlines and prioritize simultaneous requests; demonstrate creative and analytical thinking, problem-solving, calm under pressure.

Director, Business Development

Manager

• Lead the day-to-day operations of the Group Advisors team , handing student/study travel.
• Train, mentor, and guide direct reports while fostering a positive work environment.
• Ensure performance goals are clearly communicated while aiding, guidance and coaching support as needed.
• Provide fair, constructive, and timely feedback towards performance expectations and goals.
• Identify , analyze, implement, and audit new technologies and processes for continual improvement.
• Be keenly aware of volume and make real-time adjustments to support the workload.
• Closely monitor staffing and all service level channels (phone, email, queues) throughout the day to ensure goals are met.
• Proactively communicate with management when necessary.
• Identify issues impacting service levels and advisory productivity.
• Work with management to develop solutions to improve processes.
• Manage overtime as necessary, per departmental guidelines.
• Act as a resource and support for Group Advisors, Group Travel Managers, and management to answer questions regarding operational formats, applications, processes, procedures, and company policies.
• Possess the ability to answer questions pertaining to all active programs and accounts.
• Monitor daily, weekly, and monthly Agent Sales Productivity reports.
• Share statistics with and provide support to advisors to assist them in meeting or exceeding performance goals.
• Recognize top performers.
• Conduct regular 1:1 sessions and annual performance recaps with each direct report.
• In the case of unsatisfactory performance, work with the individual to develop a customized performance improvement plan and monitor the performance.
• Assist or take the lead in handling customer service issues.
• Provide guidance and encourage the advisor to resolve the problem when possible.
• Escalate issues to the Director as needed.
• Participate in, provide, and/or coordinate ongoing training and development opportunities that enable skills and knowledge development.
• Keep abreast of industrial developments.
• Ability to work evening hours, weekends, and longer hours during high volume periods.
• Ability to assist in a crisis or work outage during or outside regular business hours.
• Complete new group travel requests from start to finish daily.
• Other duties as assigned.
• This position includes daily group r equest s processing of student/study abroad travel