Corporate Travel Management (CTM) Group

Systems Engineer

• Assist in planning, conducting and directing the analysis of highly complex business problems to be solved with automated solutions.
• Work on mission-critical high value projects with large scale customer impact.
• Support development staff by addressing functionality questions and resolving issues.
• Assist in creating process engineering and/or business flow assessments to ensure appropriate design of solutions.
• Assist with research, evaluating, design and implementing automated solutions that meet the business needs in the most efficient and cost-effective way possible.
• Determine necessary program changes.
• Evaluate user request for new automated solutions to determine feasibility, time required, and compatibility with other GDS programs/functions.
• Consult with user to identify current operating procedures and clarify program objectives.
• Verify program logic and correct functionally by implementing test/beta situations.
• Estimate and prepare timelines for specific project tasks.
• Develop and maintain training and implementation manuals regarding automated systems.
• Assist with formulating plans outlining steps required to develop programs and submit plans to the end user for final approval.
• Prepares flow charts and diagrams to illustrate sequence of steps the program must follow and to describe logical operations involved.
• Work with development teams to estimate and prepare timelines for specific projects.

Business Systems Analyst

AI Engineer

• Own the technical direction of CTM's shared AI/ML platform
• Lead the engineering function across the CTM Intelligence Pillar
• Hire well into gaps in the pillar
• Create the conditions for the team to do its best work
• Co-lead the internal AI Guild to build AI/ML capability across CTM’s engineering organisation

Principal Engineer, AI Platform

Customer Support

• Partner with key stakeholders in talent acquisition, onboarding, performance management and development practices with a focus on engaging a qualified diverse workforce and fostering an inclusive culture.
• Partner with TA and hiring teams to identify qualified applicants and may coordinate full recruiting process for assigned open positions.
• Coordinate talent initiatives such as CTM academy, campus recruitment, networking, outreach efforts and development programs.
• Support leadership and HR teams to create onboarding plans to address specific role requirements.
• Serve as a primary contact for new employees during their onboarding experience to ensure they have tools and resources and are able to build connections in integrating with our culture.
• Support HRBP practices in the performance framework including documentation, reporting and tracking.
• Provide support in global and regional initiatives such as workforce evaluation/metrics, reward/recognition, engagement surveys, wellness and organizational development.
• Manage HR systems administration and tools to include iCIMS, ADP Workforce Now, Fresh Service and DocuSign.
• Assist with global/regional compensation administration, maintain/upload job descriptions.
• Take initiative to innovate and improve outcomes, processes, or measurements as appropriate.
• Create, analyze and provide reporting metrics to HR team adhering to business objectives and compliance standards.
• Serve as a resource to applicants and employees on topics including but not limited to the recruitment process, HR systems support, payroll and benefits, employment verifications, etc.
• HR process and administration for unemployment claims, HR service tickets and special projects as assigned.

Talent Support Specialist

Events

• Plan and deliver a portfolio of North America events including third-party sponsorships, owned events and customer experiences that drive pipeline and customer engagement
• Own end-to-end execution of third-party event programs, including sponsorship evaluation, venue sourcing, logistics , onsite execution, and post-event follow-up
• Execute event-driven demand generation programs in alignment with global frameworks, including audience targeting, pre-event promotion, onsite engagement, and post-event nurture to maximise pipeline impact.
• Deliver exceptional execution with a strong focus on on-time, on-budget delivery and measurable ROI
• Build trusted relationships with Sales leadership through consistent delivery, proactive communication, and clear reporting of business impact
• Manage budgets, vendors, agencies, and external partners to deliver high-quality experiences while optimising efficiency and return on investment
• Collaborate closely with Demand Generation to ensure integrated campaign alignment and strong conversion across the funnel
• Partner with Content and Product Marketing to ensure messaging, storytelling, and audience relevance are compelling and consistent
• Track, measure, and report event performance against agreed business metrics, using insights to inform future strategy and optimisation
• Continuously refine the event strategy based on performance data, customer insights, and market trends

Senior Events Marketing Manager

Account Manager

• Act as the primary relationship owner across a portfolio of Independent Consultants (Corporate & Leisure) and SME customer accounts, building strong, trusted relationships across all levels and ensuring a consistent, high-quality experience.
• Support ICs as business owners by providing guidance on growth strategy, operational best practices, and leveraging the 1000MTG platform to scale their business.
• Facilitate and deliver business reviews and reporting, leveraging data to provide insights into travel spend, behaviors, and performance trends.
• Provide actionable recommendations to optimize SME programs and track IC engagement and growth.
• Lead and support IC engagement initiatives, including events, training, and ongoing enablement programs to drive adoption, capability uplift, and community.
• Support annual business planning and performance conversations with ICs, identifying growth opportunities, capability gaps, and training needs.
• Identify and support opportunities to grow revenue across your portfolio, including SME expansion, IC business growth, and adoption of additional 1000MTG products and services.
• Support SME contract discussions and renewals, ensuring alignment between commercial terms, scope of work, and service delivery.
• Act as the central escalation point and lead service recovery efforts, partnering with internal teams across technology, finance, and operations to resolve issues, identify root causes, and strengthen customer relationships.
• Maintain accurate and up-to-date CRM and account documentation to support visibility, reporting, and internal alignment.
• Ensure your portfolio is managed to the highest professional standard, in line with 1000MTG service expectations and internal operating frameworks.
• Represent 1000MTG in customer meetings, calls, and external events, ensuring all interactions are well-prepared, professional, and aligned to business objectives.