Corporate Travel Management (CTM) Group

Account Manager

• Create and maintain a measurable business plan for corporate clients, to include a strategic travel management program.
• Identify cost and efficiency improvements in all aspects of client relationships through the analysis of management information and regular dialogue with client and shareholders.
• Introduce quality performance metrics where appropriate.
• Monitor and review service level agreements with the client.
• Manage the contractual terms and conditions of the client relationship and financial agreements in place including payments.
• Monitor the profitability of each account.
• Liaise with all internal international CTM and agency partner departments and staff involved with the client to deliver consistent products and services.
• Work closely with Operations to ensure optimum service delivery.
• Plan and attend client implementation and review meetings.
• Identify opportunities for commercial incentives and co-ordinate meetings with suppliers on behalf of and with clients.
• Review and recommend improvements to the client travel policy and buying procedures.
• Ensure the accuracy and timely delivery of management information.
• Maintain market and competitor awareness and brief clients on strategic developments in the industry.

Global Account Manager

Events

• Support the planning and execution of new and recurring client Conferences.
• Manage assigned Conference components such as Exhibitor Support, registration, and business meetings.
• Develop and maintain detailed timelines, task lists, and operational documentation.
• Coordinate with internal teams and client stakeholders to ensure alignment on deliverables and milestones.
• Provide onsite support by traveling to event destinations for multiple nights, as required.
• Support Conference registration systems, including setup, testing, reporting, and onsite troubleshooting.
• Basic knowledge of event budgeting and ability to identify risk and opportunity to client’s budget and CTM M & E business forecast.
• Maintain accurate and current CRM data and reporting for senior management.
• Assist with post-event reporting, evaluations, and data reconciliation.
• Serve as the primary lead for one-on-one Business Meetings technology for Conference Services clients.
• Act as the go-to resource for internal teams, clients, and end users regarding platform functionality.
• Maintain strong working relationships with clients, colleagues, and vendors.
• Support approved upsell opportunities by presenting supervisor-approved pricing to clients.
• Provide regular status updates to the Conference Services Team and clients on milestones, registration, and budgets.
• Contribute ideas to improve processes, efficiencies, and business outcomes.
• Participate in post-event debriefs and provide recommendations for future improvements.
• Stay current on event technology and industry solutions by attending virtual or in-person education opportunities when available.
• Perform other duties as assigned.

Event Specialist, Conference Services

• Define and execute the global airline strategy, including preferred carrier programs, pricing structures, incentive models, and long-term partnership frameworks.
• Lead complex, multi-year airline negotiations across global, regional, and specialty carriers to maximize commercial value and strategic alignment.
• Own airline economics, ensuring measurable contribution to revenue growth, margin expansion, and EBITDA outcomes.
• Shape airline distribution strategy, including NDC participation, content access, and commercial models in partnership with Product and Technology teams.
• Balance cost, access, and traveler experience while mitigating risk related to distribution fragmentation and airline retailing evolution.
• Act as the senior executive sponsor for airline relationships, maintaining C-suite and commercial leadership connectivity.
• Resolve escalations and ensure alignment between airline partners, internal stakeholders, and client needs.
• Represent the company in strategic airline forums, industry councils, and executive working groups.
• Partner closely with Sales, Client Management, Product, Technology, Finance, and Operations to align airline strategy with go-to-market and service delivery.
• Enable Sales and Client teams with clear airline value propositions, program narratives, and competitive positioning.
• Collaborate with Finance to forecast airline revenue, incentives, and margin contribution.
• Establish governance frameworks, KPIs, and scorecards to track airline partner performance and commercial outcomes.
• Ensure compliance with regulatory, contractual, and data requirements.
• Anticipate and manage supplier risk, including capacity shifts, distribution changes, and market volatility.
• Build, lead, and mentor a high-performing partnerships and strategy team.
• Establish best practices for partner management, deal governance, and execution.
• Foster a culture of accountability, innovation, and external partnership excellence.

VP, NA Airline Partnerships – Strategy

Business Development Rep

• Responsible for generating new business through implementation of a territory plan to include prospecting, cold calling, qualifying, proposal development and presentation, negotiating and closing the account.
• Grow your assigned territory
• Ability to drive value in a medium to long sales cycle, as well as non-RFP opportunities with quick decision timeframes.
• Able to develop and articulate CTM's value proposition for potential customers.
• Ability to develop relationships at the C-level within small to mid-sized organizations.
• Ability to sell to committees with multiple stakeholders and influencers.
• Manage and develop the pipeline to meet the quota established by the General Manager
• Maintain extensive knowledge of current market conditions, industry changes, and competitive positioning to be shared with the sales team and leadership.
• Build and maintain key travel industry relationships.
• Represent the organization at local and regional business travel industry events as required.
• Achieve your annual sales targets!

Business Development Manager

Customer Support

• Provide direct support to the CTP Sales and Account Management teams to enable efficient sales execution and client engagement.
• Prepare, update, and maintain sales presentations, pricing documents, and approved PowerPoint decks.
• Support client onboarding materials and internal documentation for Account Managers.
• Maintain accurate document repositories and version control within SharePoint.
• Support quarterly marketing campaigns targeting E&I, UT Supply Chain and TBC audiences.
• Coordinate and distribute approved marketing collateral for sales and account teams.
• Assist with conference and event marketing materials, including booth materials, one-pagers, handouts, presentation decks and follow-up materials.
• Assist in the development, organization, and maintenance of client case studies.
• Provide administrative and organizational support to CTP leadership, including document preparation and follow-up tasks.
• Support scheduling, agenda preparation, and action-item follow-up for internal and cross-functional meetings.
• Assist with proofreading and light editing of internal and external communications.
• Support internal documentation, process improvements, and file management initiatives.
• Assist with coordination and routing of internal reports as directed.
• Provide general administrative and operational support across teams as needed.
• Perform other duties as assigned.

Sales & Account Support Specialist

• Facilitate comprehensive discovery calls, with internal and external stakeholders, for each program to understand the program goals and objectives.
• Communicate best service recommendations to successfully execute the program based on information obtained about the project.
• Anticipate issues and outcomes.
• Manage relationships and expectations with clients and meeting owners, including executive level stakeholders expecting a higher level of professionalism and industry acumen.
• Meet and strive to exceed program goals and objectives, timelines, and deadlines.
• Maintain and cultivate client relationships to ensure retention of repeat business and growth of new opportunities or services.
• Conduct business reviews virtually, or in-person, according to mutually agreed upon cadence with customers and following CTM guidelines.
• Provide updates to clients to include SLA performance, program metrics, etc. as outlined in the SOW
• Responsible for a complete understanding of contract terms and determining when adjustments are needed to service offering or pricing; manage creep of scope.
• Lead contract renewal efforts and renegotiations.
• Prepare service agreements, QFS (quote for services), and PCN’s (project change notice) as needed.
• Liaise amongst all global CTM regions resulting in a successful global group booking experience and all corresponding reports.
• Follow up on account deliverables and provide a timely response to requests.
• Work closely with Leadership to identify account specific best practices and process efficiency opportunities to challenge the status quo.
• Ensure Dynamics is updated frequently including accounts, contacts, opportunities, orders, etc. and all relevant fields are complete and current.

Event Air Designer

Procurement

• The purpose of this position is to source, negotiate and contract vendor agreements based on customer’s program goals and budget.
• Responsible for searching for venues, negotiating terms/pricing, and finalizing contracts based on the program's goals and objectives and the program's space requirements.
• Lead discovery calls to engage customer and learn about the meeting needs focusing on the goals and objectives of the program.
• Include all internal stakeholders.
• Demonstrates a collaborative work style by using a consultative approach, actively listening to customer’s ideas, quickly assess information, anticipate issues/outcomes, and make effective recommendations.
• Make destination recommendations; submit eRFP’s through client preferred Event Technology Platform for a diverse group of customers with consideration of the program goals, objectives, budget, space requirements and preferred properties.
• Produce accurate documents/reports for clients and vendors in conjunction with account needs.
• Conduct effective contract negotiations including terms, due dates, cost savings and concessions.
• Facilitate contract execution between the parties in a timely manner.
• Provide meeting owner/requester a summary of all terms, due dates, cost estimates for budgeting purposes, and deposits.
• Record accurate budget, cost, savings, and contract execution in Cvent or applicable technology.
• Manage program reconciliation, invoicing, accounts payable, and accounts receivables for each program; when applicable.
• Follow-up to ensure timely payment processing and revenue reconciliation.
• Meet or exceed program timelines and deadlines established by customer or program.
• Responsible for working closely with internal and external meeting stakeholders to quickly resolve any issues that may arise.

Sourcing Specialist – Meeting Planning, Events

Customer Success Manager

• Lead and manage up to the Senior Vice President level, collaborating across internal CTM stakeholders and globally with 1000 Mile Travel Group.
• Develop and execute strategic sales plans in alignment with company goals, including the growth of client sales and independent contractor prospects.
• Whilst the role of Executive Director is to lead the team in growth and retention there will be a portion of this role that is dedicated to it’s own pipeline of winning and securing clients.
• Prepare and analyze business generation strategies to identify growth opportunities and gaps, leveraging data insights and market trends.
• Lead the Sales and Account Management team, providing sales coaching and development to enhance the skills of team members and travel experts.
• Support the network with client-facing sales expertise to win new business and ensure alignment with strategic business directions.
• Develop innovative initiatives to strengthen 1000 Mile Travel Group's value proposition.
• Monitor competitors and provide market intelligence, including analyzing marketing trends and data to maintain a competitive edge.
• Utilize and capitalize on internal software, technology, and platforms to support, grow, and excel in expanding this part of the business.
• Leverage technology solutions for efficient client management, sales tracking, and performance analysis, including analyzing data to forecast trends.
• Represent 1000 Mile Travel Group with integrity at industry functions, leveraging opportunities to market the company effectively.
• Utilize brand and IP strategies to promote the company to potential clients, both in-person and online.
• Own the Account Management strategy, ensuring the team is skilled to retain clients and manage a selection of 1000MTG clients personally.
• Support travel experts by providing advice and management expertise for clients with $1 million+ in spend.
• Drive performance goals as outlined in the Individual Performance Plan.
• Engage in succession planning for future sales roles and support project work with the SVP.

Executive Director, Sales & Customer Success

Operations

• Lead a VIP, high-touch operations team supporting Meetings & Events and Incentive travel clients.
• Maintain current, hands-on Sabre booking proficiency and provide direct booking support alongside the team when needed.
• Maintain up-to-date working knowledge of team capabilities, Sabre functionality, and all client-specific processes and policies.
• Communicate quality and service commitments clearly through training, written communication, and ongoing coaching.
• Serve as an escalation point for customer requests and service issues; resolve concerns professionally and efficiently.
• Monitor operational key performance indicators and ensure issues are addressed and communicated appropriately.
• Partner with leadership to assess agent performance, quality standards, and training needs.
• Foster strong, positive working relationships across CTM and with external clients.
• Assist in the planning and implementation of new service products, programs, and initiatives.
• Participate in problem-solving efforts, including root cause analysis and continuous improvement initiatives.
• Create and sustain a collaborative, team-oriented, high-performance environment.
• Coach, mentor, and motivate team members to achieve goals while maintaining strong morale.
• Identify service trends and enhancement opportunities; partner cross-functionally to implement solutions.
• Represent CTM in a polished, professional manner and maintain composure in high-pressure situations.
• Ensure the highest levels of service quality, professionalism, and client satisfaction are consistently met.
• Communicate operational policies and procedures effectively and ensure ongoing compliance.
• Work closely with Operations leadership on scheduling, performance management, employee development, and performance reviews.