Group Air Advisor

Corporate Travel Management (CTM) Group

Provide travel services for meeting and incentive attendees including arranging domestic and international travel. Utilize communication skills and teamwork to deliver optimum service and high customer satisfaction.

Posted 7/10/2026full-timeRemote • Connecticut • 🇺🇸 United StatesMid-LevelSenior💰 $45,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Provide travel services for meeting and incentive attendees, including arranging domestic and international air, rail, ground transportation, hotel, and other travel services as requested.
Utilize communication skills and teamwork to deliver optimum service and achieve high customer satisfaction, as well as develop strong collaborative relationships with clients and vendors.
Communicate with customer in verbal and written form regarding their meeting or incentive trip, paying close attention to the policies and parameters unique to each program.
Arrange all travel related services. Including, but not limited to, bookings, such as air, rail, car, car service, hotel, seat assignments, and any other accommodations requested by the client.
Understanding of international travel, including fares and pricing, available resources and travel documentation requirements.
Be consultative with customer, adhering to organization’s guidelines.
Assist customers with various needs, such as travel changes, split forms of payments and special requests, including any necessary problem solving.
Quality Control each reservation before queuing to the relevant ticketing/quality control queue.
Ability to quickly assess information, anticipate issues and outcomes, and make effective decisions including ability to draw clear conclusions.
Escalate to leadership for guidance when necessary.
Review incoming correspondence and materials as needed; prioritize, summarize, and respond in a timely manner.
Maintain all reservations in a completed state regardless of if authorization to ticket received at time of call.
Monitor assigned queues and tasks throughout the workday to ensure reservations and tasks are accurate and complete.
Responsible for insuring that all tasks within their team are completed or re-assigned by end of shift.
Work independently and with leadership team when necessary to make effective decisions, including resolving customer service issues.
Collect payment from customer for travel services according to Client’s Travel or Meeting Policy and Travel and Transport Policy and Procedures.
Read daily briefings and industry announcements to keep abreast of industry developments.
Participate in training opportunities to maintain and expand travel knowledge and customer service skills.
Maintain a comprehensive working knowledge of GDS and any other product used for specific account being handled.

Requirements

What you’ll need

High School Diploma or equivalent is required.
Strong interpersonal skills and capability to work effectively with all levels.
Demonstrates professionalism and skills to maintain positive image.
High level of accuracy and attention to detail.
Ability to keep confidential any information, observations, or viewpoints regarding business matters.
High degree of motivation with driving sense of responsibility, accountability, and responsiveness.
Working knowledge of technology and PC literacy.
Proficient on GDS.
Strong ability to prioritize and multi-task.
Geography knowledge.
Ability to read and interpret documents.
Strong communication and customer service skills.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standard situations.

Benefits

Comp & perks

Company Paid Basic Life & AD&D Insurance
Company Paid Short-Term Disability
Voluntary Long-Term Disability Insurance
Robust Wellness Program with incentives available to save money on your medical insurance premiums.
Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage
Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.
Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.
Flexible Spending Accounts
Dependent Care Savings Account.
Dental Insurance Plan
Vision Insurance Plan
9 Company Paid Holidays including the day after Thanksgiving.
Generous paid time off programs for vacation and sick days
Employee Assistance Plan with access to Talk Space Therapy
Family Medical Leave
Paid Parental Leave (4 weeks)
Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
Bereavement Leave
401(k) Retirement Plan with a generous match per pay period
Student Loan Payment Match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Travel Service CoordinationInternational Travel KnowledgeBooking ManagementPayment ProcessingDocument Interpretation

Soft Skills

Communication SkillsTeamworkProblem SolvingMotivationProfessionalism