Cority

Consultant

• Act as the liaison between Cority and clients based on assigned projects. Validate that assigned clients are satisfied with all Cority provided software and services. Ensure lead consultant is involved in appropriate corrective actions and/or recommendations to Cority management.
• Follow Cority Implementation Methodology (CIM) for all customer implementations. Establish, in conjunction with the client and Cority PM, a plan for management of the project implementation including intervention where timeline milestones are being delayed or missed.
• Guide and teach clients on the configuration of Cority software to meet business requirements. Provide recommendations to clients on how to align business practices to standard Cority software functionality.
• Develop and conduct standard & client tailored training sessions for end-users and train-the-trainer programs.

Consultant I, Safety

Project Manager

• Manage multiple large and complex projects with multiple diverse stakeholders
• Manage all phases of a project in accordance with the Cority Implementation Methodology
• Ownership of ensuring completion of all deliverables required as defined by the Cority Implementation Methodology and customer project plan
• Manage and promote effective key strategic internal and external relationships with project stakeholders, management and delivery teams
• Manage client expectations with respect to forecasted effort, duration, and costs of a project or program
• Independently work with Cority sales team to identify customer project requirements to support accurate engagement scoping
• Facilitate creation of change orders and associated effort and cost
• Independently coordinate multi-disciplined team of Professional Services Consultants, Developers and Client Resources to successfully implement Cority software for clients
• Manage change processes and effectively communicate the impact to the client
• Develop detailed project schedules in collaboration with team members
• Self-sufficient in the creation and maintenance of project schedules accommodating unique project requirements
• Develop, monitor and control project deliverables, budgets, and timelines to ensure projects are delivered with high quality, within budget, and on time
• Proactively, identify, document, and mitigate project risks and issues
• Hold status meetings and effectively and efficiently communicate project status to internal and external stakeholders
• Proactively identify opportunities to accelerate project progress

Senior Project Manager

Customer Success Manager

• Support post-sales customer relationships, driving platform adoption, customer satisfaction, and on-time renewals.
• Contribute to strong relationships across all customer levels, from end users to IT leaders and senior executives.
• Collaborate with other Customer Success Managers and internal stakeholders to identify solutions to our customers’ goals and needs
• Maintain an accurate view of customer health using usage metrics, engagement data, and regular interactions.
• Monitor health scores and proactively take action to maintain or improve account health.
• Analyze customer data and platform usage to identify opportunities to enhance the customer experience and deepen adoption.
• Maintain consistent communication throughout the customer lifecycle, escalating risks or issues as needed.
• Create enthusiasm and momentum with clients to support expansion and long-term engagement.
• Proactively uncover new ways customers can extend their use of the platform to solve evolving business challenges.

Associate Customer Success Manager

• Manage multiple large and complex projects with multiple diverse stakeholders
• Manage all phases of a project in accordance with the Cority Implementation Methodology
• Take the responsibility to ensure completion of all deliverables required as defined by the Cority Implementation Methodology and customer project plan
• Manage and promote effective key strategic internal and external relationships with project stakeholders, management and delivery teams
• Manage client expectations with respect to forecasted effort, duration, and costs of a project or program
• Independently work with Cority sales team to identify customer project requirements to support accurate engagement scoping
• Facilitate creation of Statement of Work (SOW) and associated effort and cost
• Independently coordinates multi-disciplined team of Professional Services Consultants, Developers and Client Resources to successfully implement Cority software for clients
• Manage change processes and effectively communicate the impact to the client
• Develop detailed project schedules in collaboration with team members.
• Self-sufficient in the creation and maintenance of project schedules accommodating unique project requirements
• Monitor and control project deliverables, budgets, and timelines to ensure projects are delivered with high quality, within budget, and on time
• Identify, document, and mitigate project risks and issues
• Hold status meetings and effectively and efficiently communicate project status to internal and external stakeholders