CoreSite

Data Center Operations Technician II

CoreSite

full-time

Posted on:

Location: California • 🇺🇸 United States

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Salary

💰 $29 - $33 per hour

Job Level

JuniorMid-Level

About the role

  • Assist in operational integrity, security, and regulatory compliance of the data center
  • Day-to-day operations including security functions, telecommunication standards and installations, customer build outs, general site response and triage, and customer interaction
  • Perform customer infrastructure build-outs (cage builds, overhead installations, rack and stack)
  • Cable termination and testing, maintenance work, and remote hands management
  • Monitor and respond to mechanical, electrical, fire protection, telecom, and security systems (transformers, PLCs, generators, switchgear, UPS, STS, ATS, PDUs, chilled water, CRAC/CRAH, sprinkler systems, network equipment, cabling infrastructure, security hardware, CCTV)
  • Manage building service requests, work orders, and trouble tickets through resolution and ensure SLA compliance
  • Utilize CMMS system and follow work order completion processes
  • Mine cables without disrupting existing services and manage infrastructure projects
  • Provide physical security, perform facility and security tours, and notify stakeholders of security alarms and breaches
  • Incident escalation and report writing
  • Manage loading dock shipping and receiving
  • Assist with managing systems to avoid unplanned customer-impacting outages
  • Adhere to and promote CoreSite’s Principles of Operational Excellence and culture

Requirements

  • Basic knowledge of fundamentals and best practices of cabling media types
  • Basic understanding of 568A and 568B color codes and applications
  • Familiar with CCTV and access and control security systems
  • Ability to communicate effectively with customers and internal staff
  • Good troubleshooting and problem solving skills
  • Ability to learn quickly and address issues in a Mission Critical 24x7 environment
  • Able to write concise and accurate reports
  • Ability to work independently and as part of a team
  • Schedule flexibility with ability to work non-standard business hours
  • Strong work ethic and accountability; meet CoreSite professional standards
  • Ability to follow escalation procedures for critical or emergency situations
  • Ability to operate in and promote a rigorous process-driven team environment
  • Ability to logically analyze and solve problems and multi-task multiple projects
  • Operate hand and machine tools (hammer, drill, saw, etc.)
  • Operate electrical tools such as a multi-meter or infrared camera
  • Familiar with computer systems and software (MS Word, Excel, Outlook)
  • On-the-job understanding (or willingness to gain) of mechanical, electrical, fire life safety, and security systems used in data centers
  • High School Diploma or greater
  • 2+ years of experience in either facilities or telecom industry
  • Experience as an installer in a mission critical facility is a plus
  • Must be able to pass an extensive background check, including criminal history, references, employment and education verifications, DMV and credit check
  • Applicants must be currently authorized to work in the United States on a full-time basis