Digital Field Service Technician
HonorBuilt
Data Center Operations Technician II
CoreSite
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $29 - $33 per hour
Job Level
JuniorMid-Level
About the role
- Assist in operational integrity, security, and regulatory compliance of the data center
- Day-to-day operations including security functions, telecommunication standards and installations, customer build outs, general site response and triage, and customer interaction
- Perform customer infrastructure build-outs (cage builds, overhead installations, rack and stack)
- Cable termination and testing, maintenance work, and remote hands management
- Monitor and respond to mechanical, electrical, fire protection, telecom, and security systems (transformers, PLCs, generators, switchgear, UPS, STS, ATS, PDUs, chilled water, CRAC/CRAH, sprinkler systems, network equipment, cabling infrastructure, security hardware, CCTV)
- Manage building service requests, work orders, and trouble tickets through resolution and ensure SLA compliance
- Utilize CMMS system and follow work order completion processes
- Mine cables without disrupting existing services and manage infrastructure projects
- Provide physical security, perform facility and security tours, and notify stakeholders of security alarms and breaches
- Incident escalation and report writing
- Manage loading dock shipping and receiving
- Assist with managing systems to avoid unplanned customer-impacting outages
- Adhere to and promote CoreSite’s Principles of Operational Excellence and culture
Requirements
- Basic knowledge of fundamentals and best practices of cabling media types
- Basic understanding of 568A and 568B color codes and applications
- Familiar with CCTV and access and control security systems
- Ability to communicate effectively with customers and internal staff
- Good troubleshooting and problem solving skills
- Ability to learn quickly and address issues in a Mission Critical 24x7 environment
- Able to write concise and accurate reports
- Ability to work independently and as part of a team
- Schedule flexibility with ability to work non-standard business hours
- Strong work ethic and accountability; meet CoreSite professional standards
- Ability to follow escalation procedures for critical or emergency situations
- Ability to operate in and promote a rigorous process-driven team environment
- Ability to logically analyze and solve problems and multi-task multiple projects
- Operate hand and machine tools (hammer, drill, saw, etc.)
- Operate electrical tools such as a multi-meter or infrared camera
- Familiar with computer systems and software (MS Word, Excel, Outlook)
- On-the-job understanding (or willingness to gain) of mechanical, electrical, fire life safety, and security systems used in data centers
- High School Diploma or greater
- 2+ years of experience in either facilities or telecom industry
- Experience as an installer in a mission critical facility is a plus
- Must be able to pass an extensive background check, including criminal history, references, employment and education verifications, DMV and credit check
- Applicants must be currently authorized to work in the United States on a full-time basis
