By Light Professional IT Services

Field Service Engineer II

By Light Professional IT Services

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida

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Job Level

Junior

Tech Stack

AssemblyCloudCyber SecuritySwitching

About the role

  • Use specialized training device computer software and/or hardware to develop, integrate and edit instructional text, audio, graphics, animation, and video for interactive presentations
  • Implement quality control and review and revision procedures throughout the courseware development process
  • Apply basic military technical knowledge to solve standard problems and support quality/ISO, security, and safety training programs
  • Ensure systems and subsystems are fully operational, compliant with Information Assurance (IA) and cybersecurity requirements, and available for scheduled rotational support missions
  • Provide technical and training assistance to customers via phone, email, video conferencing, and onsite using simulation training systems
  • Provide instructional assistance including product familiarization, equipment safety briefings, conduct After Action Reviews (AARs), and facilitate operational product training
  • Provide a positive customer service experience and perform Customer Support Help Desk duties as required
  • Maintain and repair Training Aids, Devices, Simulators and Simulations (TADSS) and related equipment
  • Travel to customer locations to perform on-site preventive maintenance checks and services (PMCS), maintenance and repair activities, and install software and password updates
  • Troubleshoot to identify and isolate equipment faults, perform corrective actions per technical guidelines, and identify/use/ order repair parts as needed
  • Assist or lead instruction of customer personnel in operation and maintenance of training products
  • Assist with product integration and testing of new software and hardware; validate new software images and password update utilities and verify systems operational after installation
  • Facilitate New Equipment Training (NET) Courses and participate in development of course material
  • Conduct on-site installation following established testing procedures to ensure proper working order
  • Prepare written synopses of repair activities and write or modify maintenance work instructions and troubleshooting steps
  • Remove, dismantle, or partly dismantle training systems/components and perform repairs using hand tools
  • Document repair actions in an electronic tracking tool
  • May be cross-trained to support other devices and perform other duties as assigned

Requirements

  • High School diploma or higher education
  • One or more years’ experience in simulation, computer maintenance, electronics technology, personal computer repair and assembly or other closely related disciplines, to include facilitating training
  • Basic knowledge of Microsoft Office Suite
  • Ability to read and analyze electronic schematics, wire diagrams, and other mechanical and technical drawings
  • Ability to travel for extended periods of time domestic (CONUS) and international (OCONUS)
  • Ability to be “on-call” to include nights, weekends, and holidays
  • Understanding of computers, networks, switches, and other network equipment
  • Strong written and oral communication skills, including scheduling skills
  • Must be willing to work a flexible workweek
  • Must be a U.S. citizen
  • Must possess and maintain a valid U.S driver’s license and be insurable by company insurance
  • Must possess a U.S. Passport
  • Must be able to pass a background check to obtain a US government Common Access Card (CAC) and a classified security clearance
  • May be required to travel for long periods of time
  • Preferred: Associate or higher degree in a technical discipline
  • Preferred: CompTIA A+, CompTIA Network+, and CompTIA Security+ certifications
  • Preferred: Experience as a Computer Technologist or related position
  • Preferred: Experience in loading software and operating system packages
  • Preferred: In-depth knowledge of computer systems and troubleshooting to resolve complex issues and document events
  • Preferred: Intermediate knowledge of Microsoft Office Suite
  • Prefer past work experience with military simulation devices or related equipment
  • Preferred: Prior Military service in the US Armed Forces (listed MOS/ratings such as 25B, 25F, 0681, 0651, CTN, CTM, 3D0X2, 3D0X3)